Medical Billing & Pharmaceutical Claims Professional


Call Center and Customer Service

Advert ID



Winston Salem

Job Type




Salary Range

Based on Experience

No. of Openings


Branch Information

Raleigh - Durham NC Area - (USA) 430 Davis Drive Suite 100 NC Morrisville , NC 27560 Phone : 855-591-7454



Job Description

Do you have a passion for customer service within the medical industry? If so, look no further! Manpower is looking for Qualified Medical Billing and Claims Intake to join our client in Winston Salem, NC!

This position will remain a work from home position until the middle of 2021.

Your responsibilities may include but are not limited to the following:

Scans and identifies documents quickly and in priority to manage daily workflow and provide timely responses

Processes individual enrollment applications including the processing of credit card payments and all claim types into OCR or key from the paper workflow.

Prepares claims and makes informed decisions for priority claim processing in order to report daily information for data tracking

Corrects claims that error out of the adjudication system

Processes returned claims and data

Ability to navigate through multiple computer applications with speed and accuracy. Work with customers to resolve inquiries.

Provide troubleshooting assistance to customers'

Ability to accept and implement coaching and feedback to achieve individual and team performance goals.

Maintain a high level of world-class customer service/professionalism to a wide range of customers.

Recommend products that best suit the customer.

Other responsibilities may include handling all claim and non-claim documents and prepares and processes incoming mail for further handling and manages basic data entry processes. Enter data and claims and applications for adjudication. Forward imaged work to appropriate areas, working rescan report and maintaining/balancing tracking logs

The specific hours for the position will be discussed during prescreening and will be scheduled between 7am-6:30pm Monday - Friday (including potential holidays). MUST BE AVAILABLE DURING THAT TIME.

The ideal candidate will have:

3+ years experience in a call center environment

Minimum of one-year claims environment preferred

Experience with MS windows, medical terminology, and scanner preferred.

Must have analytical skills, communication skills,

Cannot take time off during 4-week training.

Must be available, flexible, and reliable.

Health care experience is a PLUS

Passion for assisting people

Professional demeanor

As an employee of Manpower, we offer competitive wages and qualify for full benefits including Medical, Dental, 401(k) and more!!

If you are an experienced Customer Service Professional and looking for a new opportunity, apply now!!

REQUIRED: The candidates MUST have customer service background and excellent computer skills. Must have home internet and dedicated work space to WFH.