Office Supervisor


Manufacturing and Production

Advert ID




Job Type




Salary Range

Based on Experience

No. of Openings


Branch Information

Toronto, ON - Regional - (CAN) 305 Milner Avenue Suite 903 ON Toronto , ON M2J 5C2 Phone : 416-510-1211



Job Description

Reporting directly to the Manager, Mailing & Fulfillment Services, this position is responsible for: ensuring the quality delivery of products and services of the Mailing & Fulfillment Department in a timely and cost efficient manner; providing effective day to day leadership and direction to direct and indirect reports .

Primary Responsibilities

* Manages and leads a diverse hourly production workforce (3 shift x 5 days and weekends), as required

* Enforces and maintains quality assurance standards and provides proper level of oversight and adherence of all work instructions and procedures

* Administers and maintains departmental administration tasks; i.e. vacation planning, reporting, test processing, discrepancy checklist, etc

* Plans and coordinates monthly and quarterly communication update meetings with production staff

* Monitors team performance on an ongoing basis, assesses and conducts yearly Performance Appraisal (PA's) Reviews on all direct reports

* Works closely with the Leadhands to review and provide input as required on all indirect staff Performance Appraisal reviews to ensure alignment on the final assessment

* Provides mentoring ,coaching, constructive feedback and progressive discipline as required

* Responsible for promoting adherence to all Security, ISO and Health and Safety programs, processes and procedures

* Maintains established metrics to ensure levels of performance are known and continuously improved upon

Secondary Responsibilities

* Acts as a backup in Managers absence

* Works with the manager and the leadhands to oversee and ensures proper housekeeping protocols within department are followed

* Champions continuous improvements projects / initiatives as assigned

* Continually looks for ways to improve internal/external customer experiences and satisfaction

* Ensures employees are provided with job specific Environmental, Health & Safety information,

training and also ensure employees follow workplace Health & Safety policies and procedures.

Qualifications, Experience and Educational Requirements

Work Experience:

* Minimum 5 year's supervision / management experience in a fast paced manufacturing / Service

related production environment

* Minimum 2- 3 years experience with a mid to large size automated / manual mailing inserting


* Proven experience in holding employees accountable for working safely, and providing a safe

work environment

Skills and Competencies:

* Proven competency with intelligent insertion , multi personalized piece matching , camera

recording system

* Ability to lead by example in a fast paced, constantly changing work environment

* Positive and professional attitude with a hands-on and team oriented work style

* Excellent communication skills, both verbal and written

* Strong computer skills

Excellent customer service skills

* Ability to build direct relationships with staff

* Proven ability to manage, lead and motivate a diverse workforce

* Quality oriented and attention to detail

* Exceptional change management skills

* Strong facilitator and able to deal effectively with conflict


* Post-Secondary education or equivalent work experience

* Safety shoes and smock required on the production floor

* Must be able to stand for long periods of time

* May be required to lift up to 40 lbs