Job Description
Manpower has partnered with a leading Canadian Bank. Our client is in search of an Operations Officer I for 6 months.
Operations Officer I $25/hr
* What's in it for you?
- Contract for 6 months with the possibility of extension.
- Work with a leading Canadian Bank.
- Schedule: Mon-Fri 8:30am-5:00pm.
- Weekends and Overtime: depends on volume.
- Ongoing support and training.
- Be part of a great and easy-going team.
- This position is remote for now (hybrid environment starting from July with maximum 2 days on site)
* What's the Job?
managing queues, sending out documents and checking documents to meet banking compliance standards, attend team meetings
Opens new commercial deposit accounts
Processes account change requests for existing commercial deposit accounts (i.e. change in signing authority)
Opens additional accounts for existing customers via Letter Of Direction
Obtain/compile required supporting documentation
Follows AML, regulatory & legal compliance requirements
* What you bring to the job?
Ability to multi-task and work in a fast paced, high volume environment
Ensure Service Level Agreements are adhered to at all times
Ability to work efficiently to meet individual and team driven benchmarks
Be conscientious and detail oriented in order to mitigate any risk to the bank
Ability to review and understand complex legal documents
Demonstrate a sense of urgency and commitment to provide quality customer service
Must demonstrate the ability to be resourceful and proactive in their approach to Partner and Customer Problem Resolution
Strong oral and written communication skills are essential
Ability to work closely in a team environment
Understand and apply operating policies and procedures
Ability to take ownership of a situation
Ability to quickly learn new systems and applications
Customer service experience considered an asset
* Qualification
1. Fast-paced, multitasking, work well under pressure
2. Basic understanding of AML Compliance
3. Computer Savvy - MS Suites Excel: basic understanding
4. Typing speed min 60-65 wpm
5. Previous admin work/ previous Ops officer work - 2+ years
6. Strong oral and written communication skills
7. Bilingual (French) would mandatory (read/write/communicate) - able to hold conversations as needed
* EDUCATION:
high school required. post-secondary is an asset. 2+ years of experience.
Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your need.