Operations Officer I



Advert ID




Job Type




Salary Range

Up to CAD25/hr

No. of Openings


Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7 Phone : 877-876-7331



Job Description

Manpower has partnered with a leading Canadian Bank. Our client is in search of an Operations Officer I for 6 months.

Operations Officer I $25/hr

* What's in it for you?

- Contract for 6 months with the possibility of extension.

- Work with a leading Canadian Bank.

- Schedule: Mon-Fri 8:30am-5:00pm.

- Weekends and Overtime: depends on volume.

- Ongoing support and training.

- Be part of a great and easy-going team.

- This position is remote for now (hybrid environment starting from July with maximum 2 days on site)

* What's the Job?

managing queues, sending out documents and checking documents to meet banking compliance standards, attend team meetings

Opens new commercial deposit accounts

Processes account change requests for existing commercial deposit accounts (i.e. change in signing authority)

Opens additional accounts for existing customers via Letter Of Direction

Obtain/compile required supporting documentation

Follows AML, regulatory & legal compliance requirements

* What you bring to the job?

Ability to multi-task and work in a fast paced, high volume environment

Ensure Service Level Agreements are adhered to at all times

Ability to work efficiently to meet individual and team driven benchmarks

Be conscientious and detail oriented in order to mitigate any risk to the bank

Ability to review and understand complex legal documents

Demonstrate a sense of urgency and commitment to provide quality customer service

Must demonstrate the ability to be resourceful and proactive in their approach to Partner and Customer Problem Resolution

Strong oral and written communication skills are essential

Ability to work closely in a team environment

Understand and apply operating policies and procedures

Ability to take ownership of a situation

Ability to quickly learn new systems and applications

Customer service experience considered an asset

* Qualification

1. Fast-paced, multitasking, work well under pressure

2. Basic understanding of AML Compliance

3. Computer Savvy - MS Suites Excel: basic understanding

4. Typing speed min 60-65 wpm

5. Previous admin work/ previous Ops officer work - 2+ years

6. Strong oral and written communication skills

7. Bilingual (French) would mandatory (read/write/communicate) - able to hold conversations as needed


high school required. post-secondary is an asset. 2+ years of experience.

Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your need.