Job Description
Manpower has partnered with a leading Canadian Bank. Our client is in search of a Operations Officer II for 6 months.
Operations Officer II $19.87/hr
* What's in it for you?
- Contract for 6 months with the possibility of extension.
- Work with a leading Canadian Bank.
- Ongoing support and training.
- Schedule: Mon-Fri from 8:30am to 5:00pm.
- Weekends not required, possibility of Overtime as needed.
- Be part of a great and easy-going team.
- This position is not remote.
* What's the Job?
managing queues, sending out documents and checking documents to meet banking compliance standards, attend team meetings
* What do you bring to the job?
Ability to multi-task and work in a fast paced, high volume environment
Ensure Service Level Agreements are adhered to at all times
Ability to work efficiently to meet individual and team driven benchmarks
Be conscientious and detail oriented in order to mitigate any risk to the bank
Ability to review and understand complex legal documents
Demonstrate a sense of urgency and commitment to provide quality customer service
Must demonstrate the ability to be resourceful and proactive in their approach to Partner and Customer Problem Resolution
Strong oral and written communication skills are essential
Ability to work closely in a team environment
Understand and apply operating policies and procedures
Ability to take ownership of a situation
Ability to quickly learn new systems and applications
Customer service experience considered an asset
Knowledge of Host applications and C3 considered an asset
Bilingual (French) would be considered an asset but not mandatory
* Qualifications
1. Fast-paced, multitasking, work well under pressure
2. Basic understanding of AML Compliance
3. Computer Savvy - MS Suites Excel: basic understanding
4. Typing speed min 60-65 wpm
5. Previous admin work/ previous Ops officer work - 2+ years
6. Strong oral and written communication skills
* EDUCATION:
high school required. post-secondary would be an asset. 2+ years of experience.
Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your need.