Job Description
Manpower has partnered with a leading Canadian Bank. Our client is in search of an Operations Officer II for 7 months.
Operations Officer II $20/hr
* What's in it for you?
- Contract for 7 months with the possibility of extension.
- Work with a leading Canadian Bank.
- Ongoing support and training.
- Schedule: one set shift M-F 9-5 (Shifts 7-3pm, 8-4pm, 9-5pm; mainly 9-5pm)
- Overtime or weekends required: possible.
- Be part of a great and easy-going team.
-This position is HYBRID 8-4 or 9-5, 1.5-2 week duration
* What's the Job?
Typical day to day: assigned list of mortgages and tasks to complete which include inputting fax into office, documentation, data entry, if discrepancies follow up with solicitors to verify information.
* What do you bring to the job?
- Positively contribute to the overall customer experience and loyalty index in each interaction
- Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required
- Create and/or recognize exceptional customer service through established programs
- Ensure all required processing and inquiries are fulfilled meeting Service Level Goals
- Provide subject matter expertise for internal and external partners within defined area
* Qualifications
* Data entry or administrative experience - 2 years
* Communication written and verbal
* MS Office Suite - Excel, PowerPoint, Word, Outlook
* Ability to multitask
* Detail oriented
* Customer Service skills
* EDUCATION:
* High school, Post-Secondary asset
Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your need.