Order Management Processor


Logistics Distribution and Supply Chain

Advert ID



Lithia Springs

Job Type




Salary Range

Up to USD22.60/hr

No. of Openings


Branch Information

Lithia Springs, GA - (USA) 591 Thornton Road Suite K GA Lithia Springs , GA 30122 Phone : 404-256-6980



Job Description

Job Role and Responsibilities

*Implement the business rules associated with order release and backorder generation

*Execute various sales order maintenance activities in ERP/WMS/OTM to support order flow.

*Act as liaison with customer service locations to facilitate customer sales order shipping.

*Troubleshoot orders that are transmitted via EDI with incomplete shipping information and communicate with customer service in Canada, Boca Raton, Memphis, Indianapolis, Mexico, and Manchester UK.

*Perform order tracking, authorization for re-consignments, carrier communications for on-hand/undeliverable shipments and bill of lading corrections as necessary to facilitate order flow and maintain location accuracy.

*Communicate with customer service and support process activity in the ERP to maintain order integrity and billing accuracy..

*Communicate with warehouse to resolve order flow issues and insure timely order processing.

*Communicate with retail accounts and utilize retail routing/packaging guides

*Coordinate domestic and international Returns.

*Generate, compile, and execute daily reports for the Order Management, Warehouse, and Finance business units.

Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.