Outbound Call Center Agent


Call Center and Customer Service

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Branch Information

Houston, TX - Metro - (USA) 10235 West Little York Road Suite 159 TX Houston , TX 77040 Phone : 713-386-1416



Job Description

Contact Services Job Description Outbound Call Center Agent (Remote)

Reports to: Call Center Manager

Pay: $12 hr (after 80 hours worked)

Must have own Equipment (Windows 10)

Must have a Wired Headset

Agents must work a minimum of 25-40 hours weekly

Job Summary: as an Outbound Call Center Agent for our client, your primary duty will be to place outbound political calls for our clients, placing a variety of call types, including, but not limited to -

voter engagement calls

fundraising calls

persuasion calls

voter Identification calls

outbound calls

- to the best of your ability. Agents will represent themselves and the company in a friendly, professional manner.

Primary Responsibilities and Duties:

Provide effective and complete service for our client.

Learn to effectively operate Contact Services scripting and computer systems

Adhere to our client call and quality guidelines

Meet and exceed project goals on a regular basis

Other tasks, duties and responsibilities as assigned.

Policies and Procedures:

Understand and follow our client's general policies and procedures.

Report any observed violations of policies or procedures in an appropriate and timely manner.

Contact Services and RRT believe that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the employee to just the work identified. It is our expectation that each employee will offer his or her services wherever and whenever necessary to ensure the success of our endeavors.