Job Description
Responsibilities
*Perform general office and administrative duties.
*Assisting the HCP with the patient process, and the liaison between our patients and the Hearing Care Professional (HCP).
*Successfully utilize the scheduling system to maximize test opportunities for the office.
*Actively call current, past and potential patients through identified sources. Track and report appointment results.
*Develop and assist the HCP in local marketing and sales activities, including sourcing new avenues for building community relationships and referrals.
*Responsible for professional answering incoming phone calls and messages, as well as, follow-up activities with patients.
*Process and document clinic forms accurately to ensure HIPAA and State law compliance (i.e., patient records, financial forms, and insurance contracts).
*Verify patient eligibility, submit insurance claims. Manage process until claim is funded.
*Reconcile cash balance and manage Account Receivables and Payables, including making bank deposits.
*Maintain a clean and welcoming office and work environment.
Qualifications
*High School diploma or equivalent is required.
*2 years' office experience is preferred.
*2 years' sales and customer service experience preferred.
*Must be proficient in MS Office.
*Willing to work flexible hours/days.
Competencies
*Customer Service focused.
*Team Player with an enthusiastic and positive attitude.
*Must be self-motivated, well organized.
*Decision-making and judgement.
*Will handle Cash- Cash handling agreement on file