Sales Support/CSR


Manufacturing and Production

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Branch Information

Hackensack, NJ - (USA) 505 Main St NJ Hackensack , NJ 07601 Phone : 201-342-6962



Job Description

A minimum of 1 years' SAP experience or equivalent ERP System.

Job Functions:

* Ability to handle complex customer inquiries and receive, review, and process purchase orders.

* Deliver revenue backlog in full and uses SAP to manage inventory levels and process/ track purchase orders.

* Create supplier purchase orders and ensure timely and accurate delivery distribution.

* Prevent slippage by examining backlog, operations logs, etc.

* Ensure on-time delivery of customer orders and manage logistics of shipments based on customer needs.

* Ensure seamless importation of inventory by working with Import/Export Compliance Specialist.

* Carry out billing and reporting activities in accordance with customer requirements.

* Liaise between Sales, Service, and Finance teams, Supply Chain, Credit and Collections, Demo and Returns, Warehouse as well as Customers and Vendors.

* Interface with factory and Supply Chain logistics to ensure that the correct equipment configurations are ordered.

* Create and process Service Orders for installation.

* Responsible for processing demo related orders.

* Responsible for processing the trade-in order process and ensure install base is updated.

* Responsible for creating return authorizations, credit memos and debit memos within company guidelines.

* Responsible for running open order reports and providing monthly order demand for allocation.

* Performs other related duties and special projects as required or assigned.