Service Advisor - RV Dealer



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Branch Information

Vancouver, BC - (CAN) 1021 West Hastings Street 9th Floor, Office # 805 BC Vancouver , BC V6E 0C3 Phone : 604-682-1651



Job Description

Service Advisor (Service and Warranty Writer) - Full-time

Are you passionate about motor vehicles and RVs? Are you an organized, outgoing, and personable administrative professional looking for your next great career path? Do you want to join the team of a well-established company in the RV Dealer industry? Manpower is seeking a full-time Service Advisor for our client located in Kamloops, BC.

Hours: 40 hours per week, shift schedule may vary including occasional evenings and weekends

Salary: $19 - $23/hour + benefits

What does this position offer you?

* Opportunities for career growth and development

* Competitive Healthcare Benefits Package

* Employer matching RRSP program

* Corporate discounts on computers, flights, hotels, etc.

* Employee/Family Bursary Program

* Friendly and supportive work environment and an ambitious team

* Discounts on RV purchases, rentals and parts

* Team building activities and a great company culture

What is the job?

* Greet customers positively in a timely, friendly manner via phone, in-person and email correspondence

* Communicate with customers to determine the nature of their required repairs/problem(s)

* Prepare estimates and quote work required

* Create/Update Work Orders with labour, parts and sublets required

* Take photographs of repairs and unit upon vehicle check-in as required

* Organize and assign work for Rental Department in consultation with the Shop Foreman

* Obtain pre-authorizations from manufacturers as required

* Consult with a technician and the Shop Foreman to ensure that the specifications and timing of the work to be carried out are accurately conveyed to the customer or Rentals Department

* Review completed work orders for accuracy and clarity

* Ensure timely closing of work orders as soon as work is completed

* Identify, recommend and support opportunities for methods/process improvement

* Organize all warranty records and photographs

* Additional duties as directed by the Fixed Operations Manager

What do you bring to the job?

* High school diploma or GED required

* Service writer training and/or certificates are an asset

* Previous customer service and administrative experience is preferred

* Able to work well under pressure

* Strong attention to detail

* Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

* Data entry, sound written/verbal communication and typing skills

* Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required

* Able to respond quickly in a dynamic and changing environment

* Strong work ethic and positive team attitude

* Valid Class 5 driver's license is preferred

* Ability to work flexible schedule including rotating shifts including evenings and weekends; occasional overtime may be required during peak seasons.

* Prolonged periods of standing, stooping and bending

Apply today by hitting the apply now button.

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Manpower Group recognizes the importance of providing an accessible and barrier-free environment.

We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.