Service Availability Reps (Technical Support)

Industry

Banking

Advert ID

CAN_562952

Location

London

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD17.50/hr

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7 Phone : 877-876-7331

ContactNumber

877-876-7331

Job Description

Recruiting for Service Availability Reps (Technical Support) role for one of the leading Banks in Canada.



What's in it for you?

* Full 2-year contract

* Competitive pay rates

* Safe, clean work environment

* Work Location - London (currently work from home)



What is the job?

* Provide first level technical support.

* Respond to a variety of inbound customer calls/emails

* Ensure accurate and detailed problem documentation/ticketing

* Provide timely escalation and follow-up with support groups and customers

* Identify and escalate wide-impact or potential wide-impact outages

* Identify trends and opportunities for improvement as well as provide ongoing feedback

* Build ongoing support proficiency for other skills and applications



What do you bring to the job?

* 1+ year of experience in technical support role

* 1+ years of experience in customer service role (typically call center environment)

* Above average computing and navigational skills

* Exceptional customer service skills

* Experience with ticketing systems is an asset

* A team player who collaborates effectively with peers and other teams

* University Degree or a College degree/diploma is considered an asset

* Good knowledge of Microsoft Office 2010 (Word, Excel, OneNote and PowerPoint)

* A technical support background or related education

* Ability to work rotational shifts (shifts could be - early morning, daytime, evening, overnight or weekend)



Select Apply Now and qualified applicants will hear from a recruiter within 24 hours.



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Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair, and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.