Service Cooridnator - Etobicoke

Industry

Manufacturing and Production

Advert ID

CAN_596516

Location

Rexdale

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD20/hr

No. of Openings

1

Branch Information

Toronto, ON - Regional - (CAN) 305 Milner Avenue Suite 903 ON Toronto , ON M2J 5C2 Phone : 416-510-1211

ContactNumber

416-510-1211

Job Description

THIS IS AN ON SITE ROLE - NOT REMOTE

Do you have an entrepreneurial mindset and a talent for growing business? Are you looking for an employer that empowers you to treat the business as your own? We are currently seeking a dynamic Service Coordinator for our Etobicoke branch. In addition to being the center piece of the Service Operation team and this role requires strong interpersonal and problem-solving skills, a facility to quickly adapt to everchanging customer needs and a strong motivation to help the team achieve its operational and sales objectives. We are looking for someone to help us build a high performing team and create a warm and inclusive atmosphere. If you are someone who has a passion for organization, people, sales and business development then apply now!

Responsibilities:

· Create, assign, and coordinate service technician work schedules.

· Establish assignment priorities and dispatch personnel accordingly.

· Create, dispatch, debrief, close and invoice work orders (full cycle).

· Support the local Branch Manager with creating and submitting work order estimates and proposals.

· Follow up with customers on existing proposals to help the branch achieve its monthly objectives.

· Enter Scale System and data sheet information into new Service Management software (Salesforce).

· Maintain and organize files and databases.

· Provide superior customer service to clients on the phone and via electronic correspondence.

· Follow-up with customer to review satisfaction and to understand opportunity for improvement.

· Shipping and receiving service parts.

Profile:

· Outgoing personality with excellent customer service skills.

· A minimum of two (2) years of customer service or a strong desire to learn is required.

· Driven, excellent multi-tasking skills and someone that enjoys problem solving.

· Strong communication skills, both verbally and in writing.

· Strong interpersonal skills and an awesome team player.

· Curious and Interested in learning about mechanical systems and components

· The ability to process transactions with accuracy and attention to detail, while not sacrificing volume.

· Solid computer skills including Excel and Salesforce (preferred).

· Professional diploma in administration or equivalent study.