Service Officer II



Advert ID




Job Type




Salary Range

Up to CAD19.81/hr

No. of Openings


Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7 Phone : 877-876-7331



Job Description

Manpower has partnered with a leading Canadian Bank. Our client is in search of a Service Officer II for 1 year.

Service Officer II $19.81/hr

* What's in it for you?

- Contract for 1 year with the possibility of extension.

- Work with a leading Canadian Bank.

- Ongoing support and training.

- Schedule: Mon-Fri from 8:30am to 5:00pm.

- Weekends not required, possibility of Overtime as needed.

- Be part of a great and easy-going team.

- This position is not remote.

* What's the Job?

The Wealth Operations Officer is responsible for the timely and accurate processing of relevant transactions. This encompasses both financial and non-financial activities:

* Computer language knowledge

* Advanced proficiency in Microsoft Office Suite and keyboarding skills

* Post-Secondary education required (University degree an asset)

* Successful completion of the Investment Funds Institute of Canada (IFIC) and/or Canadian Securities Course (CSC) an asset

* Proficiency in Excel, ISM, SMS, Electronic Imaging Services (EIS) and the use of Macro's is an asset

* Knowledge of VBA or equivalent programming/scripting language is an asset.

* Working knowledge of the securities industry, including product knowledge of account types and their functionality an asset

* What do you bring to the job?

* Process transactions accurately and on time

* Escalate processing issues where necessary to ensure a high level of service is maintained

* Own, escalate and resolve issues with the focus of client service excellence, exceeding expectation and creating a legendary client experience.

* Serve clients as required - adhere to Service Level Agreements (SLA) and internal service delivery standards

* Follow firm and industry regulations and operating practices in completing and recording transactions for either the firm or clients

* Identify opportunities to improve service delivery and support process improvement initiatives

* Participate fully as a member of the team, promote team effectiveness, and contribute to a positive work environment

* Contribute to the success of the team by willingly assisting peers in the performance and completion of assigned duties.

* Support the team by continuously developing knowledge in own area

* Ensure adherence to all HR policies, other Bank, and Industry Codes of Conduct

* Keep others informed and up-to-date about the status/progress of projects and all relevant or useful information related to day to day activities

* Prioritize and manage own workload to meet SLA requirements for service and productivity

* Multi-task with multiple applications

* Qualifications

- Ability to work independently and manage one's time

- Previous banking/financial experience

- Proficient in Excel (VLOOKUP, PivotTable, filters), write macros, computer language

- Strong technical and analytic skills

- Excellent communication skills

- Solution oriented. Able to develop options, with a focus on resolving issues


* High school diploma or GED required.

* 2-4 years related experience required.

Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your need.