Service Officer II



Advert ID




Job Type




Salary Range

Up to CAD22.34/hr

No. of Openings


Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7 Phone : 877-876-7331



Job Description

Manpower has partnered with a leading Canadian Bank. Our client is in search of a Service Officer II for 1 year.

Service Officer II $ 22.34/hr

* What's in it for you?

- Contract for 1 year with the possibility of extension.

- Work with a leading Canadian Bank.

- Ongoing support and training.

- Be part of a great and easy-going team.

- This position is not remote.

* What's the Job?

The following lists the major accountability of the Officer.

* Monitor and review all corporate action notifications daily basis from BNY Mellon vendors and FIS

* Perform thorough & critical analysis of circulars/notification within tight deadlines

* Analyze information received and populate template into condensed form for client's notification

* Pull holdings list and forward notification to administrators and managers as required.

* Create corporate action files and update on-line logbooks

* Collect and tabulate instructions received for each corporate action event.

* Send reminder notices as per SLA.

* Respond to inquiries regarding US custody accounts.

* Submit accurate and timely tender of client instructions online.

* Monitor payment sheets for incoming payments, ensure payments are balanced and paid within SLA.

* What do you bring to the job?

* Ensure payments are processed as per US tax analysis.

* Escalate problem issues to senior on a timely basis.

* Communicate effectively with vendors, transfer agents and/or companies to obtain information on corporate actions as required.

* Assist with payment of US custody income payments as required.

* Track Class Action claims by deadline via ICE and mail.

* Reviews claims form to determine data required to identify eligible clients.

* Generate Class Action Notice, and initiate mailing to eligible clients.

* For Managed Lines of business, request client data, prepare as per claim admin requirements and file claims.

* Monitor and co-ordinate payments on bulk claims processed.

* Investigate inquires in relation to Class Actions.

* Complete sundry duties and/or assigned daily tasks within agreed upon targets.

* Demonstrates sound work ethic, positive attitude and willingness to learn change and succeed.

* Completes required internal courses and cross-training requirements.

* Qualifications

1) Well organized, detailed oriented, demonstrate a strong work ethic, with a positive attitude, be self-motivated, be a forward thinker, be able to communicate well both written and verbally, resourceful and have industry experience.

2) MS Office (Excel and Word) advance skills

3) Self motivated


High School (Preferred Post-Secondary)

Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your need.