Service Officer II

Industry

Banking

Advert ID

CAN_659950

Location

Toronto

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD22.34/hr

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7 Phone : 877-876-7331

ContactNumber

877-876-7331

Job Description

Manpower has partnered with a leading Canadian Bank. Our client is in search of a Service Officer II for 1 year.



Service Officer II $ 22.34/hr



* What's in it for you?



- Contract for 1 year with the possibility of extension.

- Work with a leading Canadian Bank.

- Ongoing support and training.

- Be part of a great and easy-going team.

- This position is not remote.



* What's the Job?



The following lists the major accountability of the Officer.

* Monitor and review all corporate action notifications daily basis from BNY Mellon vendors and FIS

* Perform thorough & critical analysis of circulars/notification within tight deadlines

* Analyze information received and populate template into condensed form for client's notification

* Pull holdings list and forward notification to administrators and managers as required.

* Create corporate action files and update on-line logbooks

* Collect and tabulate instructions received for each corporate action event.

* Send reminder notices as per SLA.

* Respond to inquiries regarding US custody accounts.

* Submit accurate and timely tender of client instructions online.

* Monitor payment sheets for incoming payments, ensure payments are balanced and paid within SLA.



* What do you bring to the job?



* Ensure payments are processed as per US tax analysis.

* Escalate problem issues to senior on a timely basis.

* Communicate effectively with vendors, transfer agents and/or companies to obtain information on corporate actions as required.

* Assist with payment of US custody income payments as required.

* Track Class Action claims by deadline via ICE and mail.

* Reviews claims form to determine data required to identify eligible clients.

* Generate Class Action Notice, and initiate mailing to eligible clients.

* For Managed Lines of business, request client data, prepare as per claim admin requirements and file claims.

* Monitor and co-ordinate payments on bulk claims processed.

* Investigate inquires in relation to Class Actions.

* Complete sundry duties and/or assigned daily tasks within agreed upon targets.

* Demonstrates sound work ethic, positive attitude and willingness to learn change and succeed.

* Completes required internal courses and cross-training requirements.



* Qualifications



1) Well organized, detailed oriented, demonstrate a strong work ethic, with a positive attitude, be self-motivated, be a forward thinker, be able to communicate well both written and verbally, resourceful and have industry experience.

2) MS Office (Excel and Word) advance skills

3) Self motivated



* EDUCATION:



High School (Preferred Post-Secondary)



Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your need.