Short-Term Disability Case Manager



Advert ID




Job Type




Salary Range

Up to CAD27/hr

No. of Openings


Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7 Phone : 877-876-7331



Job Description

Recruiting for Short -Term Disability Case Manager position for one of the leading insurance sector company in Canada.

This role will be responsible for managing short term disability claims from intake to payment. This function includes key accountability that require a strong commitment to quality, and business knowledge. Strong communication skills will help the resource succeed as he/she develop relationships with key internal and external stakeholders. On a typical day, you can expect to accomplish the resolution of short-term disability claims, address escalated client concerns, and develop case management plans to either facilitate a Return-to-Work program or a transition to a long term disability option.

What's in it for you?

* Full 14-months contract with an opportunity for extension

* Work Location - Winnipeg (currently remote opportunity)

* Pay Rate: $27 per hour + 4% vacation pay

* Safe, clean work environment

What is the job?

* Setting up new short term disability claims. This function will include contractual interpretation and systems entry

* Making decisions on claims using contractual, medical, functional, and vocational analysis

* Written and verbal communication to clients and stakeholders within the medical community

* Maintain productive relationships with internal team members to maintain service level targets

* Constant prioritization of conflicting demands with tight turnaround times

What do you bring to the job?

* Bilingualism (French and English)

* Familiarity with medical terminology

* Intermediate PC skills - including data entry, MS Word, and MS Excel

* Strong customer service experience

* Strong problem-solving and decision-making skills

* Analytical skills with a focused attention to detail - particularly with numbers, spelling, and grammar

* Strong written and verbal communication skills, with the ability to effectively deliver difficult messages to clients

* An ability to work effectively in a team environment

* The skills to multi-task, prioritize, and work in a fast-paced environment

* An ability to manage relationships with external and internal clients

* Flexibility to balance conflicting priorities

* Attributes for career-minded individuals:

* Insurance claims knowledge or experience

We love referrals. Visit to easily share this opportunity with friends and family and increase your compensation for each successful referral. Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair, and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.