Technical Support Spec, Sr. (network admin/user support)

Industry

IT

Advert ID

USA_652957

Location

Santa Ana

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Orange County, CA - (USA) 290 S Clementine Street CA Anaheim , CA 92805 Phone : 714-533-1800

ContactNumber

714-533-1800

Job Description

Stop your job search and apply today. Do you need more information? Contact Phillip at 657.208.8361 OR [email protected] . We love referrals so please share our job with friends and family.



JOB ORDER ID 3276460



What's in it for you?

* Temp to hire based on performance, needs of the business

* 1st shift Monday- Friday 8:00am- 5:00pm

* Full time hours

* Location: Santa Ana, CA

* Paying $25.00 per hour



What you'll be doing:

* Diagnose and solve advanced printer problems and advanced computer system problems.

* Install and setup personal computers, peripherals and software.

* Provide support for the Technical Support Cisco phone system and log all tasks and requests into the Heat Technical Support application.

* Participate in e-mail monitoring.

* Perform user setup procedures on AS/400, Intranet, Network OS, SAP, and other applications.

* Troubleshoot scanner gun and OOP computer problems.

* Conduct research utilizing books, publications, CD ROMs, news groups, and the Internet.

* Create and follow documentation for operational procedures.

* Utilize appropriate customer service skills to troubleshoot issues over the telephone.

* Daily follow-up on open customer issues.



Who we're looking for:

* 1+ years of network administration, user support and/or personal computer technical work in a network environment REQUIRED

* Knowledge of MS Office Suites and/or software applications REQUIRED

* Knowledge of SAP REQUIRED

* Must possess intermediate/advanced computer skills (Mac/PC computer systems)

* Must have strong communication both verbal and written

* High school diploma or equivalent (such as GED)

* Ability to pass Background Check and Drug Screen