Technical Support Specialist

Industry

Electronics

Advert ID

FOX_BBBH1140

Location

White Bear Lake

Job Type

Contract

Hours

Full-Time

Salary Range

USD27-30/hr

No. of Openings

1

Branch Information

Manpower Engineering , Phone :

ContactNumber

Job Description

Technical Support Specialist | Contract to Hire | Electronics Manufacturer | $27-$30/HR



Description:



Sensata Technologies Power Conversion Solution (PCS) business is a leading supplier of inverters, inverter/chargers, and accessories catering to mobile applications including RVs, marine and work trucks, as well as stationary markets including off-grid solar applications. We are looking for a Technical Support Specialist to join our team of highly skilled customer service professionals. Key responsibilities include providing technical support and troubleshooting, create resources to enable customers to install and troubleshoot products, and support other customer service functions such as warranty authorizations/returns and order management as required. He/she must have at least 2 years of experience in technical support or service, can troubleshoot common household electrical systems, possesses excellent interpersonal and customer service skills, and has outstanding verbal and written communications skills. The position is located in White Bear Lake, MN.



Primary Responsibilities:



Answer phone calls and respond to emails from distributors, dealers, OEMs and end-use customers to assist in installation, configuration and troubleshooting.



Create application notes, diagnostic procedures/troubleshooting guides, and other resources to enable customers to operate, install, troubleshoot and service our products.



Assist with return material authorizations when troubleshooting leads to this determination.



Assist with other customer service and order management functions as necessary.



Other responsibilities include:



Help to monitor trends in product performance and customer satisfaction.



Provides technical assistance, expertise and feedback to internal customers.



Works cross-functionally across the organization to address customer technical issues (e.g. proposes product improvements, manufacturing process improvements, etc..).



Maintains database of customer inquiries, analyzes data and develops solutions to address significant and reoccurring issues.



Assists other team members and management to make continuous improvement within the customer service department.



Qualifications:



Associate's Degree: Electronics preferred

Technical support/customer service regarding electrical components

Mechanically inclined

Troubleshooting electrical components

MANUFACTURING industry exp.