Technology Support Specialist - Elkins


Education and Training

Advert ID




Job Type




Salary Range

Based on Experience

No. of Openings


Branch Information

Bridgeport, WV - (USA) 110 Tolley Dr Suite 1 WV Bridgeport , WV 26330 Phone : 304-842-5419



Job Description

Manpower is excited to announce the search for a Technology Support Specialist for an academic institution in the Elkins, WV area.

The successful candidate will serve as "the face of" Information Services and be the first contact point for all Information Services customer requests.

The qualified candidate will:

* Possess strong written and oral communication skills.

* Possess strong interpersonal skills, with a focus on building rapport, listening and asking appropriate questions.

* Possess proven analytic and problem-solving abilities.

* Be highly self-motivated, self-directed and organized, yet able to work in a flexible, team-oriented and collaborative environment.

The successful candidate will:

* Hold a Bachelor's degree or higher in a computer or technical field is preferred, but not required. Technical certifications (i.e., A+, Net+, Microsoft, etc.) are preferred, but not required.

* Record, track, document and prioritize Help Desk requests, solve routine issues and escalate complex issues.

* Hire, train and supervise student employees, including conducting written evaluations.

* Create documentation and instructional tools (screen capture, FAQ, knowledge base, etc.) and make recommendations for additions to learning aids and tools.

* Manage and maintain the Help Desk software used by Information Services and the Maintenance departments, including creating reports, updating database templates and fields, and designing customer-focused web-based interface.

* Install and maintain end-user equipment and instructional technology, including but not limited to, laptops, workstations, digital projectors, SmartBoards, SmartPodiums, IntelliBoards, lab computers, iClickers, iPads, smartphones, printers, copiers, etc.

* Be available Monday-Friday 8:00-4:30, as well as some evenings and weekends.

* Be able to carry and lift 50 pounds. Also requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing. Must be comfortable working on ladders or in constrained spaces (crawlspaces, building access areas, etc.)

Who is Manpower?

Locally owned, but globally connected, Manpower is a full-service human resource staffing and recruiting company. Manpower connects qualified candidates with regional employers throughout West Virginia, Ohio, Kentucky and surrounding. Manpower is the largest staffing & recruiting provider in the region. Manpower has your job search covered!

Manpower is an EEO/AA/ADA/Veterans employer.