Urgent! - Bilingual Customer Service Representative - Remote

Industry

Call Center and Customer Service

Advert ID

USA_571422

Location

Miami

Job Type

Permanent

Hours

Full-Time

Salary Range

Up to USD15.00/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI 53212 Phone : 414-312-5144

ContactNumber

414-312-5144

Job Description

Bilingual candidates must be able to read and write Spanish and English.



Mobile Services: (Shifts)

Must be able to work 11:00am to 10:00pm plus weekends (40 hours)

Shifts are: (Should be comfortable with all of them, availability is subjective to business needs)

10:00am to 7:00pm

10:30am to 7:30pm

11:00am to 8:00pm

1:00pm to 10:00pm



Pay Rate : $15.00/Hour



**Temp-to-perm opportunity - will be based on attendance and performance among other things

**Interviews via Zoom

**Working from home currently but must be local to site

**Will pick up equipment on first day



Primary Job Account-abilities/Responsibilities

- Files claims by collecting pertinent information from customers.

- Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.

- Follows standard screens/scripts to perform most tasks, the ability to navigate a computer based system, maintains and updates company records as needed.

- Processes and determines coverage by reviewing forms and other applicable records.

- Maintains professionalism and effectively interacts with all contacts, both internal and external.

- Maintains department quality standards and performs job duties as directed by supervisor



Basic Qualifications Required - Experience, Skills, and Knowledge

- High School diploma or GED equivalent

- Minimum of 6 months of customer service experience (Call Center Preferred)