Urgent! - Customer service representative - Bilingual

Industry

Call Center and Customer Service

Advert ID

USA_552632

Location

Miami

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD13.50/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI 53212 Phone : 414-982-1960

ContactNumber

414-982-1960

Job Description

Job Details:



Important - You should be comfortable and must be able to work 11:00am to 10:00pm plus weekends (40 hours) - You will be given any 8 hours shift for 5 days, it can be a weekday or weekend depends on the availability.

The candidate must be able to speak and write Spanish and English.



Description:

**Pay Rate: $13.50

**Temp-to-perm opportunity - will be based on attendance and performance among other things

**Interviews via Zoom



**Working from home currently but will return to office after Jun 30th, 2021.



Work Location - 11222 QUAIL ROOST DRIVE, Miami, Florida, USA, 33157



**Will pick up equipment on first day



MOBILE SERVICES

Must be able to work 11:00am to 10:00pm plus weekends (40 hours)

Bilingual candidates must be able to read and write Spanish



Job Purpose

- Provides front line, direct contact with customers when filing claims over the phone.

- Informs customers of the organization's products and/or services.



Primary Job Account abilities/Responsibilities

- Files claims by collecting pertinent information from customers.

- Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.

- Follows standard screens/scripts to perform most tasks, the ability to navigate a computer based system, maintains and updates company records as needed.

- Processes and determines coverage by reviewing forms and other applicable records.

- Maintains professionalism and effectively interacts with all contacts, both internal and external.

- Maintains department quality standards and performs job duties as directed by supervisor



Basic Qualifications Required - Experience, Skills, and Knowledge

- High School diploma or GED equivalent

- Minimum of 6 months of customer service experience (Call Center Preferred)