Urgent Hiring! US - IT Operation Analyst - Remote | $16.00

Industry

Banking

Advert ID

USA_564019

Location

Lexington

Job Type

Temporary

Hours

Full-Time

Salary Range

USD15-16/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI 53212 Phone : 414-312-5144

ContactNumber

414-312-5144

Job Description

Urgent Hiring! IT Operation Analyst - Remote | $16.00



Location: Remote with the eventual plan to return to the office (depending on COVID restrictions).

NOTE: Must go to the office to pick up their equipment (151 Corley Mill Road Lexington, South Carolina USA, 29072)

Payrate: $16.00

Start Date: ASAP

Duration: 12 Months

Extension possible: Yes

Conversion Possible: Yes

Will they be working a rotational schedule: Yes

Overtime or weekends required: hours of 7am-7pm - 7 days a week.



This role is specificity to help us with password volume but could expand out to learning more skills in the future if the candidate excels which would move them into a 7/24 shift



SUMMARY OF DAY TO DAY RESPONSIBILITIES:



Primary Role of this Posting is a Gap Coverage Password Agent.



* Provides technology-based customer service phone support and conducts first level analysis to resolve end user incidents and requests, working with technology groups, to resolve within established time frames.

* Provides front line customer service support to clients on a broad range of issues

* Assesses level of knowledge of caller and translates information when providing assistance

* Integrates all sources of information when providing assistance to clients

* Makes independent decisions within generally defined parameters

* Must strive to meet established Key Performance Indicators

* Ability to type 30 words per minute

* Must be available to work some nights and weekends



MUST HAVE:



1.) Telephone Customer Service Skills and People skills

2.) MS office skills

3.) Previous call center experience

4.) Excellent communication & written skills

5.) Ability to type at least 30 words per minute



NICE TO HAVE



1.) IT Helpdesk experience

2.) Technical degree and/or IT Certification preferred.

3.) General knowledge and understanding of PC hardware and components.



EDUCATION:

High school education required.

0-2 years of related experience.

Associates Degree or Technical Certification preferred



Let's talk! Send me your resume here: [email protected] + Position Title and I will call you within 24 hours. Thanks!