Delivery Account Operations Associate

Our client is seeking a Delivery Account Operations Associate , you will be part of the service delivery team aligned to one or more customers. From day one, you’ll focus on delivering service that meets Service Level Agreements and supports productivity improvements—while keeping quality, security, and professionalism at the center of every task.

Job Title: Delivery Account Operations Associate 

Location: Toronto, ON

Pay Range: $27.16 per hour

Shift: Monday to Friday, 8:00am to 4:30pm

What's the Job?

• Resolve customer issues and escalations by either addressing them directly or escalating appropriately to the lead or manager.
• Perform quality checks on your own work to ensure accuracy and that outputs meet required standards.
• Follow all safety procedures and logical/physical security requirements while handling mail, documents, and equipment.
• Support mail and shipping operations: receive, sort, process, track/trace, and handle outgoing postal/courier duties using the required systems.
• Support document preparation and imaging: validate/reconcile incoming files, prepare documents for scanning, operate high-speed scanning equipment, and complete visual quality inspections (e.g., double feeds, obscured corners, threshold issues, and barcode slip-sheet processing).

What's Needed?

• Print production experience is helpful, and graphic design experience can be an advantage.
• Attention to detail with a strong commitment to accuracy, quality, and meeting standards.
• Clear communication and professionalism when working with clients, internal teams, and third-party service providers.
• Ability to follow a code of conduct, work independently when needed, and collaborate effectively as part of a team.
• Tech-savvy mindset and comfort working with mail/shipping systems and scanning workflows.
• Print production experience is helpful, and graphic design experience can be an advantage.

What's in it for me?

• Purpose-driven work that directly supports customer service and reliable delivery outcomes.
• A structured Monday-to-Friday schedule with on-site expectations in a professional environment.
• Clear quality and process standards that help you succeed through consistency and continuous improvement.
• The chance to build confidence in mail services, document preparation, and high-speed imaging operations.
• Support from a service delivery team where collaboration and accountability matter.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.