Job Type :
Friday, 21 April 2017
Manpower is currently hiring Provider Service Representatives for one of our clients in Bowling Green, KY!
The Provider Service Representative is responsible for timely and accurate service to our callers. Callers to our department include physician's offices, hospitals, billing agencies, home care agencies, functional therapy clinics, medical equipment dealers and others who might provide services to End Client members with the possibility of being paid by us. PSRs handle calls regarding claim status, appeal status, eligibility and benefits, online tools, provider relations' issues, and referral/authorization. PSRs will initially start on one or two of the call lines & will eventually be cross-trained on all lines/skills.
High School diploma or equivalent - Ability to type 40 WPM - 18-36 months of relevant experience - Good knowledge of multi-line phone system - Excellent interpersonal and customer service skills - Sound reasoning and problem solving skills - Ability to read, understand and follow written policies and procedures. Basic working knowledge of web based applications, Microsoft word, Micro Excel, and Microsoft Outlook
Working from Home: Working from home occurs occasionally (due to weather, system outages, illness, etc.). For this reason, everyone must have high-speed internet at home.
High school diploma or equivalent
6 months temp to perm
Shift hours: 8.5 hour shift between the hours of 6:50 am - 3:20 pm, 7:00 am - 3:30 pm, or 7:30 am - 4:00 pm (M-F) - Occasional Saturday training as needed.
Training: 7:30 am - 4:00 pm, M-F (4-weeks) - Mandatory attendance, no time off allowed.
Please apply to this position to be considered.
NOTE: Please DO NOT contact your local Manpower office directly, as this position is not being serviced out of that office.
Manpower is an Equal Employment Opportunity (EEO) Employer.