Bilingual Customer Service - Medical Devices

Industry

Call Center and Customer Service

Advert ID

CAN_383314

Location

Scarborough

Job Type

Permanent

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Toronto, ON - Regional - (CAN) 2225 Sheppard Ave East Suite 1101 ON North York , ON - M2J 5C2 Phone : 416-510-1211

ContactNumber

416-510-1211

Job Description

Bilingual Customer Service Representative - permanent job opportunity due to growth with a leading medical device/health care provider located in the Scarborough area. Company offers competitive compensation package including perks and benefits as well as bonus structure. Growth potential! DAY shift - hours of work 8:30 to 4:30

Position Overview
* Provide Customer support for customers
* Ensure customer satisfaction
* This role is responsible to assist in the delivery of services by making customer contact and scheduling all ordered services.
Will be Accountable For:
* Coordinating and implementing solutions for customer
* Professionally manage incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
* Maintain a balance between company policy and customer benefit in decision making
* Responsible for the data integrity of Siebel (including field calendars).
Responsibilities:
* Process incoming customer payments to the customer accounts in QAD
* Place, phone, fax and e-mail orders
* Create Activities for all inbound calls in Seibel
* Enter and update Contacts in Seibel
* Distribute faxes as appropriate to ensure timely order processing
* Web Support; reviewing holds and answering customer questions
* Processing of the Customer Service e-mail box; answering inquiries.
* Open New Accounts; updating Customer Master notes
* Answering inquiries regarding : invoices; shipping delivery times; product availability; general part number questions; ensuring credit policies are being followed along with reviewing of POs' for accuracy relating to company financial and contractual obligations.
* Assist customers with returns and adjustments.
* Coordinate, document and calendar SRs in support of delivering high quality services for achieving Customer Satisfaction.
* Coordinate timely and accurate delivery of PM kits, textbooks and laptops in support of services delivery.

Requirements:
* Must be bilingual in French and English
* Two years experience customer service
* Ability to identify problems, mediate issues, develop solutions, and implement a course of action.
* Excellent communication skills both verbal and written.
* Must be able to communicate effectively with a broad range of individuals at all levels.
* Must be able to complete assignments as agreed upon and assure customer is completely satisfied.
* Must be proficient in computer operation including but not limited to, Windows and various CRM (Customer Relationship Management) programs.
* Must have a sense of urgency in resolving customer issues or perceived issues.

CONTACT: JAN.GIORDANO@MANPOWER.COM

ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.