Bilingual Customer Service Coordinator

Industry

Call Center and Customer Service

Advert ID

CAN_383316

Location

Markham

Job Type

Permanent

Hours

Full-Time

Salary Range

CAD43500.00 per year

No. of Openings

1

Branch Information

Markham, ON - (CAN) 7500-7560 Woobine Ave Unit F ON Markham , ON - L3R 1AB Phone : 905-695-1271

ContactNumber

905-695-1271

Job Description

Bilingual Customer Service Coordinator - Permanent job opportunity with a highly reputable fast growing National company. Excellent compensation package offered, competitive base salary (in the mid 40's) + 3 weeks vacation to start, 100% benefits coverage (medical/dental) upon hire, company sponsored pension plan, educational reimbursement. Opportunity to work remotely from a home based office once tenured. Company is expanding - huge growth potential!

The Bilingual Customer Service Representative is responsible for handling inbound service-related calls in the operation centre. This job is required to take ownership of all calls through an entire life cycle, ensuring that complete customer satisfaction is achieved.
Key highlights of the position include:
- Handling inbound calls from our clients in a fast-paced environment. These calls range in nature from routine property management requests to emergency requests that may involve escalation to senior levels of management.
- Probing and documenting details of client needs and capturing such in a Work Order.
- Properly assessing and assigning priority to work orders to ensure that contractual turnaround times are met.
- Dispatching and communicating work order details to appropriate service provider(s).
- Providing high level of service, care and quality to each and every call.

MUST be completely fluent in FRENCH AND ENGLISH and have previous customer service / call centre experience.
Shifts available between 7am-10pm Mon-Fri, occasional 1 day on weekend
Must be flexible to train on day shift for up to 6 months
Straight overnight positions available as well from 8pm-8am, 3 days on 4 days off (must be flexible for various hours initially for training)

CONTACT: JAN.GIORDANO@MANPOWER.COM

ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.