Bilingual Customer Service Associate - Finance

Industry

Financial Services

Advert ID

CAN_383322

Location

Markham

Job Type

Permanent

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Markham, ON - (CAN) 7500-7560 Woobine Ave Unit F ON Markham , ON - L3R 1AB Phone : 905-695-1271

ContactNumber

905-695-1271

Job Description

Bilingual Customer Service Associate, Permanent job opportunity with a leading global financial company. Base salary starting in the mid 40's + health/dental benefits and pension plan. Location: Markham, ON
Major Responsibilities:
This position is responsible for answering inquiries from customers and dealers in regards to automotive lease and finance accounts.
* Maintain queue priority to answer customer inquiries within department standards
* Professionally respond to all customer requests received by phone, fax or mail, accurately in a timely manner
* Able to work in a high volume environment with accuracy and attention to detail.
* Respond to customer requests with a Customer First approach
* Maintain customer contact notes in the mainframe system.

Qualifications:
* University Degree or College diploma - a Business discipline preferred
* Superior communication skills in English and French
* Microsoft Office applications: Word, Excel
* Working knowledge of Lotus Notes
* Prior inbound customer service experience an asset
* Ability to work shifts between the hours of 8am to 8pm, Monday to Friday
(hours of work would be 8am-8pm, Monday to Friday. Rotating the evening shift (12-8:00) every 5th week. Its 4 weeks day shift, one week evening.)

CONTACT: JAN.GIORDANO@MANPOWER.COM

ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.