Fraud Analyst - Call Center



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Branch Information

Toronto, ON - Banking - (CAN) 60 Yonge Street Ground Floor ON Toronto , ON - M5E 1H5 Phone : 416-977-1748



Job Description

As a Fraud Analyst in our client's call center, you'll be a driving force for keeping high-level customers satisfied. Your attention to detail and organizational abilities will help you achieve successful one-call resolutions with our client's most valuable external assets: its clients.

What you'll be doing:

* Handle inbound calls/ files from clients or employees relating to incidents of fraud
* Identify suspected fraudulent activities using knowledge of risk management principles, policies and procedures to mitigate fraud and minimize losses
* Monitor unusual activity using several applications/systems
* Analyze and investigate alerts to identify suspected fraud activities and take appropriate action based on standard procedures
* Work with partners to complete investigation to reach resolution when required
* Work with frontline employees to validate and gather required information on suspected fraud to reach resolution
* Provide effective customer service to customers by telephone, to convey factual information relating to suspected fraudulent activity where the issues may be sensitive
* Act or make recommendations regarding account status based on information gathered from investigation based on fraud vs. no fraud and action or escalate, as appropriate
* Identify, refer and/or escalate different types of fraud to relevant area to be effectively investigated and resolved

What we're looking for:

* Knowledge of risk management principles, policies and procedures
* Proven sound judgment and decision-making skills in order to minimize customer impact
* Excellent communication skills in order to deal effectively with all levels within the organization
* Fraud or loss prevention experience from a retail environment is considered an asset
* Ability to analyze information, using standard processes and some judgment, to accurately identify fraudulent activity and take appropriate actions in a timely manner.
* Ability to gather information from multiple sources and systems, analyze and reach decision in a timely and effective manner.
* Good attention to detail to ensure high level of accuracy in all activities, including clerical/administrative duties

This positions offers:

* The advantages of working with a leader in the world of work that understands the importance of life/work balance
* Opportunities for career change and growth
* Continuous learning opportunities- free training
* Great foot in the door opportunity

Shifts: Rotational 8 am till midnight
Pay rate: $15
Contract to hire

Please apply directly to this ad for immediate consideration. Not the job for you, but know someone who might be interested? Refer them to us for a referral bonus!
We look forward to connecting!
Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.