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Customer Service Rep.


Manufacturing and Production

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Branch Information

Waukegan IL Area - (USA) 1501 White Oak Drive IL Waukegan , IL - 60085 Phone : (847) 689-2217


(847) 689-2217

Job Description

Customer Service Rep.


Must have 2+ years of SAP experience

Must have worked for a Metal Manufacturing Company

Must have some Sales experience

Correspond with customers via telephone and e-mail; respond to inquiries, provide quotes, place orders and provide order updates.

Track orders through delivery; update manufacturing/shipping team and customers as needed

Work with operations, Engineering and Sales to provide resolutions to customer problems; escalate customer issues when appropriate

Maintain a proficient knowledge of all company products and services

Accurately enter and maintain all orders and customer data in company order entry systems

Two(2) to seven(7) year's experience in customer service position; manufacturing preferred

Strong communication (verbal and written) and interpersonal skills

Attention to detail and ability to manage multiple projects in a timely manner

Manage day to day of warehouse operations including two shift operation of shipping warehouse men.

SAP experience

Ensure shipments are packed, and loaded properly; ensure shipments are out on time.

Handle daily projects for the warehouse as assigned by the Warehouse Manager

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Pay rate: $20/hour