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Customer Service Reps at OTIP



Advert ID




Job Type




Salary Range

CAD41900.00-45000.00 per year

No. of Openings


Branch Information

Kitchener, ON - (CAN) 589 Fairway Road South Unit 5 ON Kitchener , ON - N2C 1X4 Phone : 519-571-7910



Job Description

Manpower in partnership with Ontario Teachers Insurance Plan is recruiting for Customer Service Representatives for their call centre in Waterloo.

Do you consider yourself to be a customer service professional? If you are happy helping people Manpower has a job for you.

As a permanent member of the Benefit Services team, your responsibilities will include:

*Provides timely and accurate information in response to incoming telephone inquiries using an automated telephone system, computer applications, training material and other applicable resources

*Resolves member complaints regarding coverage, claims and service, and documents outcomes for future reference. This includes clarifying members' complaints, investigating the problem, developing solutions, making recommendations to management, and following-up to ensure resolution

*Works with the carrier to process claim adjustment requests and cheque stop-payments, and reissues requests related to claims adjudication issues, while ensuring decisions are made on a timely basis. Identifies trends in claim adjudication errors and problems

*Responds to member email inquiries from the department's email queue within specified department turnaround times

*Provides information in response to inquiries from members and other departments regarding coverage, effective dates and outstanding information, as requested

*Ensures a high level of customer satisfaction through effective support and excellent customer service, by providing quick and accurate service in a professional manor

*Drafts letters and prepares and processes responses to routine correspondence, while adhering to established standards

*Applies proper contractual provisions in accordance with related contracts and carrier requirements to determine member eligibility for requested benefits

*Issues member confirmation notices in response to member telephone inquiries and prints the necessary documents, as required

*Maintains a comprehensive log and diary system, and reviewing and flagging all problem situations for discussion with management, as required

What do you bring to this role?

*Post-secondary school diploma

*Minimum of one year's experience in a call centre environment and/or strong customer service experience

*Strong knowledge of group health, dental and travel insurance, as well as contracts and benefits would be considered an asset

*The ability to communicate in a professional environment with outstanding service

*Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders

*Superior time management and organizational skills to manage competing priorities

*Intermediate knowledge of Microsoft Office Suite applications

*The ability to communicate in French is considered an asset

What does the position offer to you??

*Competitive Salary

*Flexible work Schedule

*Permanent employment

*Medical and dental benefits

*Amazing work environment

If you are interested in learning more about this opportunity, please apply online and call to speak with one of our recruiters at 519-571-7910.

Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.