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Field Service Engineer


Manufacturing and Production

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Branch Information

Williamsport, PA - (USA) 1000 Commerce Park Drive Suite 101 PA Williamsport , PA - 17701 Phone : 570-321-6688



Job Description

Field Service Engineer

Location: New Columbia, PA

Pay Rate: $15+ depending on experience

Schedule: 1st shift plus traveling

Summary: Plans and coordinates activities concerned with installing, investigating and resolving customer reports of technical problems and eliminating future operational or service difficulties with equipment which includes industrial ovens, environmental simulation test chambers, and pharmaceutical equipment with the brand names Tenney, Blue M and Gruenberg.

This job requires frequent travel on a weekly basis.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

- Installs new or modified equipment at customer's facility to ensure full functionality according to specifications.

- Coordinates and participates in installing unit or system to be tested in test fixtures, connecting valves, pumps, hydraulic, mechanical or electrical controls, cabling, tubing, power source, and indicating instruments.

- Activates controls to apply electrical, hydraulic, pneumatic, or mechanical power and subject test item to successive steps in test cycle.

- Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem.

- Troubleshoots and repairs units that do not function according to specifications prior to shipment including electrical and HVAC systems and controls.

-Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.

- Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.

-Provides on-site technical assistance to help troubleshoot and repair equipment; Maintains records of performance reports.

- Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.

- Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.

- Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.

- Recommends modifications of existing quality or production standards to achieve optimum quality within limits of equipment capability.

- Ability to write corrective action reports and communicate issues and problems back to management for analysis.

Supervisory Responsibilities: This job has no direct supervisory responsibilities, but may indirectly supervise or coordinate personnel and job functions at work sites.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Associate's degree (AA) or equivalent from an accredited two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

We are an EOE/AA Employer and do not discriminate against applicants who are women, minority, veterans or on the bias of disability, sexual orientation or gender identity.