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PSE Application Support Manager


Call Center and Customer Service

Advert ID



Vero Beach,Port Saint Lucie,Stuart,Okeechobee,Fort Pierce

Job Type




Salary Range

42000.0 - 45000.0 YEARLY

No. of Openings


Branch Information

Fort Pierce, FL - (USA) 900 Virginia Avenue Suite 16 FL Fort Pierce , FL - 34982 Phone : 772-464-7771



Job Description

Responsible for the Lead Support of Brightree applications and services used for the production, management & delivery of services. The main function of PSE application support manager is to insure problems are resolved in a timely matter through effective team leadership and communication along with project management. Responsible for efficient performance of job functions which include, management and coordination of team support requests, continued support, maintenance and management of system functions, maintenance and management of system accuracy and knowledge of company policies.


Include the following as well as other duties and responsibilities, which may be assigned:

1. Manage & Coordinate System Enhancement (SE) Requests

a. Pricing & Conditional Updates

b. Items Adds

c. Support & Maintain Price Table Accuracy

d. Support System Projects

e. Pickup Exchanges

2. Manage & Coordinate the Support of Payer Maintenance (PM) Requests

a. New Payer Additions & Edits to the System

b. EDI/ERA/ERN/EFT Enrollment & Setup

c. User Setup/Access/Maintenance to Payer Portals

d. Lead Team Support on PBG Updates applicable to Payer Updates

3. Manage System Updates & Training to Teams

4. Support, Maintenance & Manage System Accuracy

5. Lead Projects for System Maintenance and Enhancements


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and must possess the ability to: interact professionally and ethically with patients, caregivers; handle multiple tasks simultaneously; provide clear, concise oral and written directives/communications; quickly assess situations and respond appropriately; handle special requests in a sensitive, professional manner. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualification Requirements:

Requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


1. Previous application support experience preferred.

2. Familiarity with insurance rules and regulations preferred.

3. Team Management skills required.

4. Interpersonal & Relationship Building skills required.

5. Analytical skills required.

6. Problem Solving skills required.

7. Microsoft Program skills required.

8. High School Diploma.