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Bilingual Help Desk Customer Service


Call Center and Customer Service

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Job Type




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No. of Openings


Branch Information

Waukegan IL Area - (USA) 1501 White Oak Drive IL Waukegan , IL - 60085 Phone : (847) 689-2217


(847) 689-2217

Job Description

Manpower has partnered with a manufacturing leader in Lake County in search of 2 bilingual Help Desk / Customer Service Representatives. Do you have excellent communication skills? Do you have what it takes to solve issues quickly and effectively? If so, this may be the position for you. This is a 6 month assignment that could potentially turn into a long-term position for the right candidate.

The position will be relocating to Northfield, IL in May of this year! You must be able to travel to the Northfield location upon the move!!

What's in it for you:

*Opportunity: Get your foot in the door with a leader in the manufacturing industry with an opportunity for future growth!

*Pay: $17-$19 per hour based on experience

*Hours: 1st Shift, Monday - Friday

o 7:00am - 4:00pm and 8:00am - 5:00pm

In this role you will:

*Specific support in providing password reset assistance across all of our systems as well as support for our University web site.

*Responsible for Tier I software support. Diagnose and resolve basic problems using documented procedures and checklists in the performance of most responsibilities.

*Enter call data into a tracking system.

*Escalates problems to higher level technical support professionals when necessary.

Successful candidates will possess:

*High School diploma or equivalency

*Bilingual Spanish/English is Required

*Comfortable with and interested in working with computer software and various computer applications.

*Excellent customer service and interpersonal skills.

*Excellent verbal communication skills.

*Strong competence within a Windows & MS Office environment including Word and Excel.

Stop your job search and Apply Today. Do you need more information? Contact our Staffing Specialists at 262-694-2759 ext. 70239.

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