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Human Resources and Personnel

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Branch Information

Pittsburgh, PA - Downtown - (USA) 415 Seventh Avenue PA Pittsburgh , PA - 15219 Phone : 412-261-1015



Job Description

Manpower Pittsburgh is adding to their team, could it be you? We are looking for enthusiastic candidates with prior customer service experience, no fear of being on the phone making and taking calls in a high volume office setting. Face to face contact with clients and candidates are a must in this role, so bring your outgoing personality!!

Job Summary

The Staffing Specialist is responsible for: 1) delivering high quality service to customers and associates by matching skills of associates to customer needs, 2) developing and retaining business by providing outstanding customer service, and 3) performing a variety of administrative tasks that support the overall mission of quality performance and service.

Required Education

High School diploma or equivalent required; bachelor's degree or equivalent business experience preferred.

Required Technical/ Functional Skills

· Ability to communicate effectively with others.

· Ability to problem solve.

· Ability to shift back and forth between two or more tasks.

· Ability to influence the opinions or decisions of others (e.g., customers and associates).

· Ability to remember information (e.g., policies, procedures) or find it as needed.

· Ability to access areas where needed people, information or equipment are located.

· Ability to understand and accurately apply basic math skills.

· Ability to make competent use of work related equipment and materials.

· Cooperative, team oriented, patient, calm under pressure, and able to work independently

· Strong PC skills and the ability to navigate within the Manpower systems is critical


Ability to travel to local customer sites as needed and field offices as directed.


Primary Job Functions/ Percentage of Time

Service Delivery System

·Obtain detailed assignment information from customers and utilize it to provide effective customer service.

·Interview and Test applicants using the Predictable Performance System to evaluate their qualifications for assignments.

·Administer the training of associates to upgrade their skills for assignments.

·Fill customer work orders with qualified associates.

·Monitor associate attendance and performance using the phone and Quality Performance Program.

·Troubleshoot to resolve the problems or complaints of customers and associates.

·Coach and Counsel associates to ensure quality performance and job satisfaction.

·Implement company award programs to recognize the good performance of associates.

Business Development

·Conduct outside service calls to ensure quality customer service and expand business.

·Conduct outside service calls to reactivate inactive customer accounts.

·Make key skill telephone sales calls to acquire new business.

·Present Manpower's Automated Office Skillware, Ultradex, and Skill Measurement programs to customers in order to secure or maintain their business.

·Present Manpower's HR consulting services to appropriate customers in order to secure or maintain their business.

·Recruit associates to form a pool of applicants for high demand skill areas.

Administrative Support

·Answer telephone to provide desired information for customers and associates.

·Maintain customer and associate records to ensure completeness and accuracy.