Help Desk Technician

Industry

Health and Safety

Advert ID

USA_398627

Location

Aguadilla

Job Type

Contract

Hours

Full-Time

Salary Range

No. of Openings

1

Branch Information

Mayaguez, PR - (USA) Carr. #2, Km 165.8, Bo. Lavadero Edif. Alemar Plaza Suite 3 PR Hormigueros , PR - 00660 Phone : 787-834-3900

ContactNumber

787-834-3900

Job Description

Help Desk Technician - Healthcare Industry - $12 per hour resource

Job Description details:

* Good communication (Telephone etiquette). Call center experience is a plus.

* Need to know how to share desktop; walk users thru checking computer for RAM, download & upload speed etc. Password changes for external users.

* System knowledge (not required): PMSS Contact Center supports Care Management & Informatics Domains which includes 33 applications & 45 sub-applications. ATV, DW, EPSM, MCM, Flow Control, eTUMS, ADAM, APMS, HEDIS, P4P, AHIA are main focus.



Responds to inquiries and requests for assistance with an organization's computer systems or PCs. Logs calls, identifies problems, troubleshoots and provides advice to assist users through standard scripts or checklists. Coordinates with level 2 or higher IT resources to resolve problems if necessary. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.