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Short Term Disability Case Manager


Admin and Secretarial

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Branch Information

Calgary, AB - (CAN) 734 7th Avenue Southwest Suite 240 AB Calgary , AB - T2P 3P8 Phone : 403-269-6936



Job Description

Short Term Disability Case Manager

Manpower is currently looking for Short Term Disability Case Manager to fulfill a full-time ongoing contract.

Hours: 37.50 Hr. /Wks. (Overtime may be required during peak season)

Location: Calgary, AB

Summary of Key Responsibilities: (job functions include but are not limited to):

* Setting up new short term disability claims. This function will include contractual interpretation and accurate data entry

* Making decisions on and payment of Short Term Disability claims using contractual, medical, functional, and vocational analysis

* Frequent written and verbal communication to clients and stakeholders within and outside of the medical community, plan members and plan administrators

* Maintain productive relationships with internal stakeholders to maintain service level targets

* Constant prioritization of conflicting demands with extremely tight turnaround times

Qualifications and Requirements:

*Post-Secondary Degree or similar background experience would be considered an asset

*Focused attention to detail - particularly with numbers, spelling and grammar

*Familiarity with medical terminology

*A focused attention to detail - particularly with numbers, spelling and grammar

*Strong analytical, problem-solving and decision making skills

*Strong written and verbal communication skills, with the ability to effectively deliver difficult messages to clients by telephone and in the form of very detailed letters of explanation;

*Able to multi-task, prioritize, and work in a fast paced environment

*Intermediate PC skills - including data entry, MS Word and MS Excel

*Customer service experience, with proven ability to build and manage relationships with external and internal clients

Please apply online and/or create and manage your profile at Alternatively, you can email us directly at or contact us at 403-269-6936 & ask for our Office team.

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