Customer Experience Representative


Call Center and Customer Service

Advert ID




Job Type




Salary Range

Up to USD11.00/hr

No. of Openings


Branch Information

Manpower CORE 100 Manpower Place , WI - 53212 Phone : 414-982-1960



Job Description

Customer Care Specialist I

"PRIMARY OBJECTIVES * For providing front line, direct contact with clients and customers. This is principally done through receiving or placing telephone calls, however mail, express delivery, fax and other electronic methods (e-mail) are also possible means of communication. * Uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer. * Recognizes consistent problem areas and reports to higher level for action. * Seeks to retain account and/or suggest and encourage use of other services and products. * Depending on area may promote and sell products and/or services and enter or confirm sales. * Responds in a timely manner. * Follow standard procedures and policies with more senior levels using greater latitude and judgment in responding to customers.

MAJOR AREAS OF ACCOUNTABILITY * Research/resolve loan level inquires as it relates to inbound/outbound call activity. More experienced associates will be involved in root cause analysis of more complex inquiries. * Handle in-bound and out-bound calls from our customers in hazard insurance, mortgage banking and property loss. More experienced associates will handle escalated calls. * Initially works in a single client /functional environment due to limited knowledge and skill set. More experienced associates will work in a multi-client or multi-functional environment. "


Must Have

CCS I Ability to adapt easily as procedures/assignments change

Required Responses from Vendors Has candidate passed all testing requirements?

Nice to Have

CCS I Bilingual English/Spanish

Pay Rate 11.00

Shift Days/Shift Hours - Each different shift needs a separate Resource Request Mon-Fri 8:00am-5:00pm & Sat 9:00am-5:00pm