Customer Service Representative



Advert ID



Cedar Rapids

Job Type




Salary Range

Up to USD15.00/hr

No. of Openings


Branch Information

Cedar Rapids, IA - (USA) 3318 First Ave NE Suite F - Kenwood Plaza IA Cedar Rapids , IA - 52402 Phone : 319-366-7661



Job Description

Member Service Representative (Customer Service Representative) - Cedar Rapids, IA

Do you enjoy helping people and providing excellent customer service? Do you enjoy highly detailed work? Are you looking for steady hours and weekly pay checks? Manpower has a temporary-to-hire opportunity for a Customer Service Representative with a local Credit Union.

What's in it for you?

* 30 hours/week

* Hours of availability are 6:45am-3:15pm

* Competitive wages at $15/hr

* Temporary-to-hire opportunity

* Option to take free college courses and skills training

* Paid training

What is the job?

* Open new accounts and service existing accounts at a credit union

* Set up new account files and provide members with all necessary information for membership

* Promote and cross-sell credit union products and services

* Assist members with loans. Must be able to conduct loan interview on all consumer loan products, determine collateral value, and provide information to member

* Pull and analyze credit report; verify debts, estimate monthly payments for outstanding debts, and calculate debt-to-income ratio

* Follow Bank Secrecy Act (BSA) policies and procedures

* Maintain records as required by regulation, policy, and retention schedule

* Balance cash drawer at the end of the shift and resolve discrepancies if they arise

* Make outbound calls to existing members based on warm leads

What you bring to the job?

* Bachelor's degree preferred; at minimum a high school diploma/GED required

* 2+ years prior credit union/banking experience preferred

* Excellent verbal and written communication skills

* Proven superior customer/member service skills, including ability to cross-sell products

* PC skills and proficiency in Word, Outlook, and Excel

* High attention to detail, accuracy, and thoroughness

* Ability to stand for extended periods of time

* Ability to clear a stringent pre-employment background check and credit check

Stop your job search and apply today. Do you need more information? Contact our recruiters at 319-366-7661 or apply on our website at: We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at