Senior Project Manager II


Human Resources and Personnel

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Branch Information

Manpower CORE 100 Manpower Place , WI - 53212 Phone : 414-982-1960



Job Description

Manpower is currently looking for a Senior Project Manager for a large insurance company Franklin, WI!

This position works closely with key stakeholders to understand critical customer and field insights, interactions and journeys, project manage cross-functional improvement programs designed to improve the customer experience in most impactful areas, and embed customer focus and insights as a top priority.

Principle accountabilities:

* Contributes to the development of the overall program or initiative strategy to optimize and elevate client and field experiences across business channels, processes and systems.

* Manage projects start to finish and hold others accountable to deadlines

* Independently lead assigned programs and projects efforts, completing components such as define requirements; recommend approaches, success criteria, work plans, change management, and adoption plans.

* Proactively stays abreast on trends and best practices as they relate to client experience, customer service, contact center, operations support and client engagement.


* Bachelor's degree in related field with 7+ year's relevant experience

* Passionate client experience advocate with an innate desire to build great experiences and drive an "outside-in" perspective

* Ability to work across the enterprise (home office and field) to educate and inspire collective action at all levels

* Ability to negotiate, influences, and build credibility and strong partnerships in matrixed organization across business functions and levels

* Excellent communicator, including written, verbal, and presentation skills.

* Ability to deliver informative, well-organized documentation and presentations and ability to effectively communicate in difficult and sensitive situations

Customer Service and Financial services industry experience a plus but not required.