Home  Call Center and Customer Service Jobs
  • Location: Montreal
    Job Type : Contract
    Date: Thursday, 23 March 2017
    Le service à la clientèle est votre passion ? Vous cherchez un poste stable qui vous permet d'avoir vos fins de semaine libres ? Nous avons le poste que vous cherchez. Manpower est présentement à la recherche d'un agent(e) de service à la clientèle bilingue pour combler un mandat à temps plein son client de renommé mondiale dans le domaine du transport.

    Travailler pour Manpower ; c'est faire partie d'une équipe d'envergure mondiale qui a su faire sa marque depuis plus de 60 ans. Nous offrons une foule d'avantages tels que de la formation gratuite, un programme de rabais chez des marchands réputés et des primes de référencement concurrentiel.

    Principales fonctions:
    - Répondre aux besoins des clients
    - Gérer les appels entrants
    - Répondre aux courriels
    - Aider les clients à résoudre les problématiques.
    - Effectuer de l'entrée de donnée
    - Autres tâches connexes

    Exigences du poste :
    - Vous êtes parfaitement bilingue en anglais et en français.
    - Vous détenez au moins 1 an d'expérience en service à la clientèle en centre d'appel.
    - Vous maitrisez la suite office.

    Conditions de travail :
    - Poste à temps plein : Lundi au vendredi de midi à 20h30.
    - Poste temporaire, long terme avec forte possibilité de permanence
    - Lieu de travail : Métro St-Laurent, centre ville de Montréal
    - Salaire : 13 $ de l'heure durant la probation de 1 mois et 16 $ de l'heure après la probation
  • Location: Cape Cod/Islands
    Job Type : Contract
    Date: Thursday, 23 March 2017
    Call Center Representatives in the Dedham, MA area wanted!

    The job is located in Dedham, MA.
    Date: Monday - Friday 8-5pm
    Pay Rate: $14/hr.
    This assignment is for 3 months

    To be considered you must have customer service experience with good attention to detail and be able to communicate effectively. The job does require being punctual and reliable and committed to this assignment. Strong working knowledge of MS Office is a must. This is a fast paced setting and being able to multitask is strongly desired. Reliable transportation is desired. Medical billing, billing, call center or data entry experience preferred.

    If interested, please respond to this ad!
  • Location: Palm Desert
    Job Type : Contract
    Date: Thursday, 23 March 2017
    Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

    Main Job Tasks and Responsibilities
    answer calls and respond to emails
    handle customer inquiries both telephonic and by email
    research required information using available resources
    manage and resolve customer complaints
    provide customers with product and service information
    enter new customer information into system
    update existing customer information
    process orders, forms and applications
    identify and escalate priority issues
    route calls to appropriate resource
    follow up customer calls where necessary
    document all call information according to standard operating procedures
    complete call logs
    produce call reports

    Education and Experience
    high school diploma or equivalent
    proficient in relevant computer applications
    required language proficiency
    knowledge of customer service principles and practices
    knowledge of call center telephony and technology
    some experience in a call center or customer service environment
    good data entry and typing skills
    knowledge of administration and clerical processes

    Key Competencies
    verbal and written communication skills
    listening skills
    problem analysis and problem solving
    customer service orientation
    organizational skills
    attention to detail
    judgment
    adaptability
    team work
    stress tolerance
    resilience
  • Location: Topeka
    Job Type : Temporary
    Date: Wednesday, 22 March 2017
    Manpower is currently hiring for bilingual candidates to work in a call center. This is a full-time position. This is a long term assignment with pay starting at $12/hour. Call center experience preferred.

    If you are interested, please send your resume to topeka.ks@manpower.com for consideration.

    Don't forget to tell your friends!

    EOE
  • Location: Reading
    Job Type : Temporary
    Date: Wednesday, 22 March 2017
    Are you a dynamic person who likes to interact with people? Do you seek an opportunity to showcase your customer service skills? If so, please continue to read on!

    This opportunity requires excellent communication skills, problem solving and conflict resolution abilities coupled with the ability to communicate with all levels of management and outside vendors.

    Responsibilities:

    The Call Center Representatives are responsible for providing consistent high quality customer service to customers via the telephone by accurately responding and educating customers on banking services. While consistently adhering to bank policies and procedures, code of ethics and all Federal, State and local laws.

    *Resolves problems by clarifying; researching and exploring answers and alternative solutions; implementing solutions and escalating unresolved challenges.
    *Build; Strengthen Customer Relations.
    *Sell additional services by recognizing opportunities to up sell accounts; by explaining new features.
    *The ability to excel in a fast pace environment coupled with the ability to multi-ask while accurately documenting Customer files.

    Manpower offers all the advantages you would expect from an industry leader - including a competitive salary, comprehensive health benefits, training and much more.

    Apply today at manpower.com
  • Location: Butler
    Job Type : Temporary
    Date: Wednesday, 22 March 2017
    Customer Service:

    Calling all Customer Service Workers with procurement experperience-Manpower has work for you! Ready to put your close attention to detail, organization skills, and data entry skills to use? Eager to put you reliable transportation to good use? This opportunity is available in Butler, PA (zip code 16001), has a $19/hr pay rate, and is available for a speedy start!

    Job Duties:
    · Convert purchase requisitions to purchaser orders using SAP
    · Provide assistance with internal customer calls as needed
    · Expedite purchase orders ensuring timely deliveries
    · Responsible for daily reporting
    · Monitor completion and accuracy of daily activities
    · Use/update Excel to track purchase requisition statuses
    · Coordinate with global buyers where appropriate and ensure North America compliance with procurement contracts
    · Issue RFX
    · Perform bid comparison and vendor evaluation, lead award decisions, negotiate contract terms, coordinate with legal, and ensure on-going contract compliance

    Qualifications:
    · Associates Degree preferred
    · Minimum 2 years customer service experience required
    · Experience with SAP
    · Strong Microsoft Office skills
    · Strong data entry skills
    · Ability to work under pressure with deadlines
    · Strong background in procurement
    · An opportunity to shine with your desirable administrative skills
    · A great way to start off your relationship with the most ethical agency of 2015-Manpower.

    Interested in moving forward with this Customer Service Job? Apply now!
  • Location: Topeka
    Job Type : Temporary
    Date: Wednesday, 22 March 2017
    Manpower is currently hiring for several candidates to make outbound calls to assess health risks of people over 18. This is a part-time position and requires weekend hours and weekday evenings. This is a long term assignment with pay starting at $9/hour. Qualified candidates will have data entry experience and ability to communicate effectively over the phone.

    Call center experience preferred but not required.

    If you are interested, please send your resume to topeka.ks@manpower.com for consideration.

    Don't forget to tell your friends!

    EOE
  • Location: Pella
    Job Type : Temporary
    Date: Wednesday, 22 March 2017
    Manpower is seeking an individual interested in a temporary position located in Pella. Summary: The customer service coordinator strives to fulfill the needs of a customer, while balancing the needs of production groups by demonstration of communication, understanding, and product knowledge skills. This position is the main contact for the dealers in the assigned territory to discuss availability, order status, shipping requirements, and special pricing.
  • Location: Toronto
    Job Type : Contract
    Date: Wednesday, 22 March 2017
    Job Type: 6 Contract (strong possibility of extension)

    As a Customer Service Representative in our client's call center, you'll be a driving force for keeping high-level customers satisfied. Your attention to detail and organizational abilities will help you achieve successful one-call resolutions with our client's most valuable external assets: its clients.

    What you will be doing:

    * Resolve client problems about fraud inquires quickly and/or refer to colleagues as appropriate
    * Work accurately and efficiently in a multi-tasking environment where high attention to detail is required in order to balance cash, credits and other monetary transactions
    * Create an exceptional client experience by proactively engaging with clients to understand and meet their immediate banking needs
    * Conduct root cause analysis on reoccurring anomalies to identify the source of the error and address the issue to avoid repeated client irritant
    * Ensure customer inquiries and complaints are handled in an efficient, professional and timely manner
    * Liaise with business partners and support centres such as Retail Operations, Retail Electronic Banking Operations, and branch networks nationally, including lines of business to complete the investigation or fulfillment of the request
    * Provide customers with detailed explanation of recommended actions or alternatives and verify their understanding of the proposed course of action
    * Perform additional duties as required

    What we're looking for:

    * 1-3 years of related work experience within Processing, Banking and/or Operations or Customer Service environment
    * Flexibility to accommodate rotational shifts including days, evenings and weekends between the hours of 7:00am and Midnight is required
    * Exhibit bank's values of trust, team work, and accountability
    * Must have a commitment to punctuality and adherence to work schedules

    This positions offers:

    * The advantages of working with a leader in the world of work that understands the importance of life/work balance
    * Opportunities for career change and growth
    * Continuous learning opportunities- free training
    * Great foot in the door opportunity

    Please apply directly to this ad for immediate consideration. Not the job for you, but know someone who might be interested? Refer them to us for a referral bonus!

    We look forward to connecting!

    Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Winnipeg
    Job Type : Permanent
    Date: Wednesday, 22 March 2017
    Our client recognizes that our employees are one of our most valuable assets and recognize that by embracing our differences, they can provide exceptional service with an innovative perspective.

    Our Winnipeg based client who is an established multinational company in Canada is seeking Customer Service Representative to work on a Permanent FULL Time basis to work in there Call Center with in their Technical Support division, these positions offer a minimum of assured 30 - 40 hours per week and set to commence on March 30, 2017 and April 2017.

    Your responsibility is to provide Technical Support Representative to existing clients and new clientele.

    What we offer:

    * Excellent Wages, Awesome Incentive Structure and Full Comprehensive Benefit Package
    * Fantastic Employee Discounts with their services
    * Success Sharing Program, Employee Share Purchase Plan, Employee Stock Options Programs,
    * Scholarships for dependents, enhanced parental leave, and retirement and savings plans

    In order to qualify for this role, it is vital that you:

    * Be available Monday through Sunday
    * Ability to attend 6 to 8 weeks of training Monday to Friday is a MUST.
    * The regular hours for the training are from 7:00AM - 3:30PM 6 to 8 weeks Training Schedules
    * Training schedules will be Thursday to Monday (5 Days) and Tuesday to Wednesday is Day Off
    * Successful candidates must be available rotational shifts either starting as early as 6:45AM and may end till 12:00AM

    Must have qualifications:

    * No less than 2 year of Customer Service experience within retail, food and beverage, restaurant, hospitality, call center or professional sales and marketing role.
    * Proficient in Microsoft Office Suite
    * Superior interpersonal and customer service skills
    * Superior verbal and written communication skills
    * Ability to be flexible organized and manages priorities

    Nice to Have

    * Have access to Vehicle or have means of transportation/ Valid Class 5 Driver's license.

    To learn more about the changing world of work, please visit our website at www.manpower.ca, follow us on Facebook Manpower Winnipeg.
  • Location: Winnipeg
    Job Type : Permanent
    Date: Wednesday, 22 March 2017
    Our client recognizes that our employees are one of our most valuable assets and recognize that by embracing our differences, they can provide exceptional service with an innovative perspective.

    Our Winnipeg based client who is an established multinational company in Canada is seeking Customer Service Representative to work on a Permanent Part Time basis to work in there Call Center with in their Technical Support division, these positions offer a minimum of assured 20 hours per week and set to commence on March 30, 2017 and April 2017.

    Your responsibility is to provide Technical Support Representative to existing clients and new clientele.

    What we offer:

    * Excellent Wages, Awesome Incentive Structure and Full Comprehensive Benefit Package
    * Fantastic Employee Discounts with their services
    * Success Sharing Program, Employee Share Purchase Plan, Employee Stock Options Programs,
    * Scholarships for dependents, enhanced parental leave, and retirement and savings plans

    In order to qualify for this role, it is vital that you:

    * Be available Monday through Sunday
    * Ability to attend 6 to 8 weeks of training Monday to Friday is a MUST.
    * The regular hours for the training are from 7:00AM - 3:30PM 6 to 8 weeks Training Schedules
    * Training schedules will be Thursday to Monday (5 Days) and Tuesday to Wednesday is Day Off
    * Successful candidates must be available rotational shifts either starting as early as 6:45AM and may end till 12:00AM

    Must have qualifications:

    * No less than 2 year of Customer Service experience within retail, food and beverage, restaurant, hospitality, call center or professional sales and marketing role.
    * Proficient in Microsoft Office Suite
    * Superior interpersonal and customer service skills
    * Superior verbal and written communication skills
    * Ability to be flexible organized and manages priorities

    Nice to Have

    * Have access to Vehicle or have means of transportation/ Valid Class 5 Driver's license.

    To learn more about the changing world of work, please visit our website at www.manpower.ca, follow us on Facebook Manpower Winnipeg.
  • Location: South Portland
    Job Type : Temporary
    Date: Wednesday, 22 March 2017
    Customer Service Representatives in South Portland - $12/hour + Incentives!
    Now hiring Customer Service Representatives at a successful call center in South Portland! Put your sales experience to use at a busy company while ensuring an excellent customer experience!

    What's in it for you?
    * A great full time, long term position that has potential to become temp to hire for the right candidate!
    * $12 per hour, and weekly pay
    * Potential for sales incentives that could result in an extra $5-$50 per week!
    * Flexible schedule with shifts worked between the hours of 9am-8pm

    What will you be doing?
    * Interacting with customers via phone and email
    * Providing information in response to all inquiries about products/services, and upselling when appropriate
    * Handling and resolving issues or complaints
    * Entering orders into the database

    What will you bring to the job?
    * Top notch customer service skills
    * Previous experience with phone sales
    * Strong data entry skills, and the ability to work within many different databases
    * Ability to learn quickly and work at a fast pace

    Let's try to put an end to your job search by applying today. Contact a team member today by applying online or calling 207-774-8258.
    You can also find all of our open positions by visiting www.ManpowerMaine.com. We look forward to working with you!
    We love referrals, so please share our job with friends and family!
  • Location: Winnipeg
    Job Type : Permanent
    Date: Wednesday, 22 March 2017
    Our client recognizes that our employees are one of our most valuable assets and recognize that by embracing our differences, they can provide exceptional service with an innovative perspective.

    Our Winnipeg based client who is an established multinational company in Canada is seeking Technical Support Representative to work on a Permanent Full Time basis to work in there Call Center, these positions offer a minimum of assured 30 - 40 hours per week and set to commence on March 30, 2017 and April 2017.

    Your responsibility is to provide Technical Support Representative to existing clients and new clientele.

    What we offer:

    * Excellent Wages, Awesome Incentive Structure and Full Comprehensive Benefit Package
    * Fantastic Employee Discounts with their services
    * Success Sharing Program, Employee Share Purchase Plan, Employee Stock Options Programs,
    * Scholarships for dependents, enhanced parental leave, and retirement and savings plans

    In order to qualify for this role, it is vital that you:

    * Be available Monday through Sunday
    * Ability to attend 6 to 8 weeks of training Monday to Friday is a MUST.
    * The regular hours for the training are from 7:00AM - 3:30PM 6 to 8 weeks Training Schedules
    * Training schedules will be Thursday to Monday (5 Days) and Tuesday to Wednesday is Day Off
    * Successful candidates must be available rotational shifts either starting as early as 6:45AM and may end till 12:00AM

    Must have qualifications:

    * No less than 2 year of Customer Service experience within retail, food and beverage, restaurant, hospitality, call center or professional sales and marketing role.
    * Proficient in Microsoft Office Suite
    * Superior interpersonal and customer service skills
    * Superior verbal and written communication skills
    * Ability to be flexible organized and manages priorities

    Nice to Have

    * Have access to Vehicle or have means of transportation/ Valid Class 5 Driver's license.

    To learn more about the changing world of work, please visit our website at www.manpower.ca, follow us on Facebook Manpower Winnipeg.
  • Location: Winnipeg
    Job Type : Permanent
    Date: Wednesday, 22 March 2017
    Our client recognizes that our employees are one of our most valuable assets and recognize that by embracing our differences, they can provide exceptional service with an innovative perspective. Our Winnipeg based client who is an established multinational company in Canada is seeking Technical Support Representative to work on a Permanent Part Time basis to work in there Call Center, these positions offer a minimum of assured 20 hours per week and set to commence on March 30, 2017 and April 2017.

    Your responsibility is to provide Technical Support Representative to existing clients and new clientele.

    What we offer:

    * Excellent Wages, Awesome Incentive Structure and Full Comprehensive Benefit Package
    * Fantastic Employee Discounts with their services
    * Success Sharing Program, Employee Share Purchase Plan, Employee Stock Options Programs,
    * Scholarships for dependents, enhanced parental leave, and retirement and savings plans

    In order to qualify for this role, it is vital that you:

    * Be available Monday through Sunday
    * Ability to attend 6 to 8 weeks of training Monday to Friday is a MUST.
    * The regular hours for the training are from 7:00AM - 3:30PM 6 to 8 weeks Training Schedules
    * Training schedules will be Thursday to Monday (5 Days) and Tuesday to Wednesday is Day Off
    * Successful candidates must be available rotational shifts either starting as early as 6:45AM and may end till 12:00AM

    Must have qualifications:

    * No less than 2 year of Customer Service experience within retail, food and beverage, restaurant, hospitality, call center or professional sales and marketing role.
    * Proficient in Microsoft Office Suite
    * Superior interpersonal and customer service skills
    * Superior verbal and written communication skills
    * Ability to be flexible organized and manages priorities

    Nice to Have

    * Have access to Vehicle or have means of transportation/ Valid Class 5 Driver's license.

    To learn more about the changing world of work, please visit our website at www.manpower.ca, follow us on Facebook Manpower Winnipeg.
  • Location: Montreal
    Job Type : Permanent
    Date: Tuesday, 21 March 2017
    Superbe opportunité pour un poste dans une entreprise réputée mondialement œuvrant dans le domaine des boissons alcoolisées pour une personne qui recherche un emploi dans un environnement dynamique/ conviviale tout en ayant un salaire compétitif. Manpower recherche des agents service à la clientèle afin de combler plusieurs postes à long terme.

    Principales tâches :
    -Contacter les clients existants et saisir les nouvelles opportunités de vente.
    -Faire la promotion des produits et des nouvelles offres auprès des clients existants.
    -S'assurer de la conformité de la distribution des produits.
    -Gérer les inventaires des clients et saisir les opportunités de vente.
    -Autres tâches connexes.

    Exigences du poste :
    -Vous détenez au minimum un diplôme d'études collégiales complété.
    -Vous détenez 1 à 3 années d'expérience dans la vente.
    -Vous êtes bilingue en anglais et français.
    -Vous êtes disponibles pour travailler du lundi au vendredi de jour.
    -Vous maîtrisez la suite office.

    Conditions de travail :
    -Horaire de jour du lundi au vendredi
    -Salaire : 20.55 $ de l'heure
    -Lieu de travail : Centre-Ville de Montréal, accessible en transport en commun.
    - Mandat à long terme, minimum 6 mois avec possibilité de permanence
    -Moyenne de 30-40h/ semaine approximativement.
    Date de début : dès que possible

    Vous êtes le candidat idéal ? Faites nous parvenir votre cv
  • Location: Markham
    Job Type : Permanent
    Date: Tuesday, 21 March 2017
    Bilingual Customer & Sales Support Representative. Permanent job opportunity with a leading global innovator of specialized medical products. Offering excellent compensation package including extended health, dental and company sponsored pension plan.

    Position Overview: Will support a select group of the sales and field service teams, oversee the processing and fulfillment of customer orders and respond promptly to customer and sales team requirements, inquiries and requests. The incumbent will provide an exceptional level of customer service by answering "inbound" calls quickly and efficiently to achieve the most optimal level of satisfaction to our customers representing company in a professional and helpful manner with effective communication skills. He/She will continually maintain and expand understanding of order entry/inquiry/financial systems procedures and application and operate within the policy and procedure guidelines. The incumbent's primary responsibilities: Sales/Order Entry/Quotes/Quote Revisions Inbound Call activity System Management Knowledge Policy and Procedure Organization and Record Keeping.

    Job Duties: * Serve as primary point of contact for communication with sales reps, customers, inventory/purchasing, marketing, technical services group, corporate credit and warehouse to gain resolution and/or clarification on various issues pertaining to customer accounts/orders.
    * Execute quotes and custom orders successfully.
    * Communicate with other groups in the organization (Inventory Control, Purchasing, Marketing) when it comes to the execution, tracking and processing of said quote/order.
    * Process order entry into the ERP/CRM system in a timely manner; requires verification of payment terms, pricing, address accuracy, item numbers and quantity, POs, ship date requests, freight terms, contracts, and any special instructions.
    * Handling all aspects of Sales Order Processing in a timely and efficient manner with goal of 100% Same Day Order Entry, complete with Order Acknowledgements.
    * Process Return goods orders, issue credit and/or billing, replace products with proper approvals.
    * Providing support and liaising with sales representatives to handle their special requests and inquiries.
    * Update and closing of quotes in Salesforce.
    * Research orders and employ problem solving skills to effectively make decisions while adhering and utilizing departmental, corporate and regulatory policies and procedures.
    * Manage obtaining and retaining of all back up documentation and approvals for all necessary orders per the policies and procedures.
    * Review of open order reports daily, as well as other open issues for assigned reps and/or customer accounts, addressing any issues as required, including backorders, request dates, and credit hold.

    Job Requirements:
    * Minimum of 2 years technical customer service experience is required; preferably with a medical device or related company.
    * Min High School Diploma or equivalent is required.
    *Bilingual (English and French) required.
    * Experience in a service/repair environment an asset
    * Experience with Net Suite, JDE or SAP
    * Strong working knowledge of Microsoft Office.

    CONTACT: JAN.GIORDANO@MANPOWER.COM

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Markham
    Job Type : Permanent
    Date: Tuesday, 21 March 2017
    Bilingual Customer Service Associate - job opportunity with a leading global automotive company.

    This position is responsible for answering inquiries from customers and dealers in regards to automotive lease and finance accounts.

    * Maintain queue priority to answer customer inquiries within department standards
    * Professionally respond to all customer requests received by phone, fax or mail, accurately in a timely manner
    * Able to work in a high volume environment with accuracy and attention to detail.
    * Respond to customer requests with a Customer First approach
    * Maintain customer contact notes in the mainframe system.
    * Complete other departmental duties as required

    Qualifications:
    * University Degree or College diploma - a Business discipline preferred
    * Superior communication skills in English and French
    * Microsoft Office applications: Word, Excel
    * Working knowledge of Lotus Notes
    * Prior inbound customer service experience
    * Ability to work shifts between the hours of 8am to 8pm, Monday to Friday

    FOR MORE DETAILS AND TO SUBMIT A RESUME, CONTACT: JAN.GIORDANO@MANPOWER.COM

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Scranton
    Job Type : Contract
    Date: Tuesday, 21 March 2017
    Immediate temporary to hire opportunity in the Scranton Area for a professional Customer Service Representative. Starting pay rate is $15.00/hr. and the hours of work are 2:00 pm - 10:00 pm, Monday - Friday. In this role you will be working closely with students and their parents to ensure a high level of customer service and satisfaction through inbound and outbound calls.

    * 2 years' experience in a Call Center Customer Support role
    * Proficiency in MS Office, excellent navigational skills and the ability to learn new systems quickly
    * Technical competency to assist students with the use of online tools
    * Excellent written and verbal communicative capability and will demonstrate empathy, respect and understanding
    * The resolve to absorb policies, procedures and products and to attend all ongoing meetings and training to remain up to date

    The candidate for this position will be available to start immediately and will maintain a professional level of attendance and punctuality. If interested, visit www.manpowerjobs.com and enter the search location of "Scranton PA".
  • Location: Audubon
    Job Type : Contract
    Date: Tuesday, 21 March 2017
    Customer Service Representative (Temp to Hire)
    Pay:$Hourly/Plus Commission:
    -Minimum Expectation on incentive bonus average: $16-17/Hour
    -Exceeding Expectation on incentive bonus average: $18-20/Hour

    PURPOSE: To convert both inbound and outbound phone calls into sales appointments.

    PRIMARY RESPONSIBILITIES:
    * Act as "voice of the Client"; communicate to all team members, customers and prospective customers respectfully and tactfully.
    * Fulfill activity plan and appointment conversion goals within stated guidelines.
    * Communicate using the company-prescribed appointment-setting methodology.
    * Obtain and input all essential homeowner information correctly including names, address, phone number(s), email address and secondary contact.
    * Identify (and document in the system) the contact on each call and the full names of all homeowners along with their wants, needs, desired results, problems and essential facts. This includes selling the value of having ALL interested parties at the appointments.
    * Question & listen to customers; identify the customer's wants, needs, desired results or problems; re-direct calls to appropriate contact to ensure customer is served appropriately.
    * Sell the value of the in home consultation and convert appointments at or above the stated percentage goal.
    * Meet or exceed the desired level of outbound calling activities using the calling queues (open quote, prospect and cancellation). This also involves following the prescribed process for resulting leads and setting future callbacks.
    * Coordinate with outside sales team the specifics of appointment date, time, address and any special instructions to set them up for success.
    * Assume responsibility, including follow-up, for all problem resolution and customer satisfaction within your responsibility and authority.
    * Follow up on all voice mail and other inquiries immediately.
    * Coach & train other inside sales representatives as needed.
    * Other duties as required.

    QUALIFICATION AND SKILL REQUIREMENTS:
    * High school diploma or equivalent
    * Inside sales and/or Call Center experience preferred
    * Strong computer/data entry skills; Detail oriented
    * Demonstrated interpersonal, listening and questioning skills
    * Customer focused, results oriented; strong work ethic
    * Ability to manage multiple tasks concurrently
    * Able to work non-traditional hours as needed (evenings and weekends)

    -Variety of Shifts (between 4 options)
    -Shift Swap Opportunity

    -No Cold Calling
    -Opportunity to work from home with the right candidate after 6-12 months
    -A company you can grow with!
  • Location: Pewaukee
    Job Type : Contract
    Date: Tuesday, 21 March 2017
    Manpower is currently hiring a Customer Service Representative for one of our clients in Pewaukee, WI!

    This is direct hire opportunity with a growing company.
    Knowledge of SAP is required to be successful in this position!

    The Customer Service Representative (CSR) serves as a vital first point of contact with customers calling in on our 800-line. The CSR is responsible for a wide variety of duties working directly with customers and in support of sales associates to ensure timely completion of the entire order process and a consistently positive customer experience. The responsibilities and competencies of the Associate work within the context of our company values: Trust, Sharing, Market Competiveness, Personal Growth, Relationship Building, Importance of Individual and Enjoyment.
    Job Responsibilities:
    * Provide excellent level of service and strive for consistently positive experiences for both internal and external customers.
    * Receive and process customer orders ensuring timely delivery and obtaining proof of delivery as needed.
    * Efficiently utilize SAP system to enter orders, determine availability, pricing, delivery methods, and special customer requirements. Check for accuracy and completeness.
    * Utilize available systems and tools daily to monitor order progress and keep aware of potential problems that arise from time to time in processing, production, and delivery.
    * Respond to problems with urgency, collaborating with Customer Service Leader, and/or Purchasing and Sales associates to determine optimal problem resolution for the customer, supplier, and our company.
    * May also require proactive, outbound telephone contact with assigned customers to communicate regarding products and services available in our program.
    * Develop and maintain excellent working relationships with all internal departments and supplier partners. Provide complete expectations of the customer's needs.
    * Identify and inform appropriate departments and suppliers of any changes, adjustments, developments or problems related to both service and product.
    * Participate in cross-functional teams to ensure the continuous, on-going improvement of processes, methods, productivity and quality, while reducing costs.
    * Acquire knowledge on the product and services offered by our suppliers to provide the customer with options and choices for their program needs.

    What you'll bring:
    * High School Degree and twelve to eighteen months of related experience.
    * Associate Degree preferred. Additional years of education and experience may be substituted for each other, as determined by Human Resources.
    * Ability to read, write and speak English is a requirement of this position.
    * Proficiency in Word, Excel and Microsoft Outlook.
    * Knowledge of SAP required.
    *
    Pay: $15.00/hour

    If you are interested in this position please apply and go to www.manpower.com and create a profile with us! Should your qualifications match that of the position, the recruiter will contact you.

    If you have additional questions, please contact the recruiter: Elizabeth Szczerbinski
    Email: elizabeth.szczerbinski@manpowergroup.com
    Phone: 262-225-2074

    When emailing or calling, please reference Advert ID# 346948
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