Job Type :
Tuesday, 07 March 2017
Manpower is currently seeking Part Time Customer Service Representatives.
Primary responsibility is to exceed the expectations of internal and external customers by providing exceptional customer service and support speaking in both English and Spanish. As the first point of contact for many of our customers, vendors, shareholders or future shareholders professionalism is key in this high volume, fast paced environment.
Essential Duties and Responsibilities:
Answer and appropriately direct inbound customer service calls and emails regarding rental termination requests, equipment service requests, rental requests, billing inquiries, escalations, etc.
Log all calls into the Rental man system: contact information, call details, and call type.
Escalate after hour emergency service and rental requests per process, utilizing Branch contact information.
Using available resources source requests for various departments and employees.
Adhere to processes and call guidelines as applicable to the call type
Requirements: This is a Part Time, temporary position. High School diploma or equivalent., 1-2 years Customer Service Experience, Strong verbal skills and ability to speak clearly and articulate in both English and Spanish. Excellent oral and written communication skills in both English and Spanish, Data entry skills-40 wpm, Proficiency in Microsoft applications, Bilingual preferred,
Students would be great/must be flexible and able to read and write Spanish Fluently.
Position Schedule: 20-24 hour work week, including Saturdays***
Flexibility and ability to deal with a high volume of tasks, stressful, and sometimes unfamiliar situations
Excellent time management and efficiency skills
Excellent organizational skills with heavy attention to detail required
Deals constructively with conflict and responds professionally
Demonstrates strong level of internal (company) customer service in interactions
Demonstrates strong work ethic and commitment to job and company; attends work as required
Please submit resume or contact Manpower at 855-591-7454 xt. 70633.