Home  Call Center and Customer Service Jobs
  • Location: Madison
    Job Type : Contract
    Date: Monday, 18 March 2019
    We are seeking Bilingual Customer Service Representatives to join our team! Our well respected client on the West side of Madison is seeking outstanding Bilingual CSRs for temp-to-hire job opportunities! You will be responsible for helping customers by providing product and service information and resolving issues. Day shifts available starting at $17.50/hr.!

    Responsibilities:

    Handle customer inquiries
    Provide information about the products and services
    Troubleshoot and resolve customer issues and concerns
    Document and update customer records based on interactions
    Develop and maintain a knowledge base of the evolving services

    Qualifications:

    Previous experience in customer service, sales, or other related fields
    Ability to build rapport with clients
    Ability to prioritize and multitask
    Positive and professional demeanor
    Bilingual (English/Spanish)
    Excellent written and verbal communication skills

    Why Manpower?
    * Full time hours with possibility for permanent employment
    * Earn while you learn with Manpower college tuition
    program
    * $100 referral bonuses
    * Weekly pay every Friday
    * Access to over 4000 courses and certificates to upgrade
    your skills in the market
    * MyPath, a career path designed for you
    * Local staff who care about you and your career!
  • Location: Monroe
    Job Type : Temporary
    Date: Monday, 18 March 2019
    Manpower is currently seeking multiple customer service representatives to work for our client in Monroe. These are long-term positions with both part-time and full-time schedules available. Pay rate is $13/hour. Job duties include providing customers with timely answers to order status, responding to product and pricing inquiries, resolving customer issues. Prior experience with a focus on enhancing customer service is required along with proficiency in MS Office. For more details and immediate consideration, call 734-665-3757 ext: 4. Get a head start by creating an account at manpower.com and then give us a call! Know of others looking for work? Please share this post! You could earn a $50 referral bonus for each successful referral.

    To see more openings with Manpower across Southeastern Michigan, visit manpowermi.com or follow us on social media.

    Manpower, Inc. of SE Michigan is an Equal Opportunity Employer.
  • Location: Jefferson City
    Job Type : Contract
    Date: Monday, 18 March 2019
    Manpower is hosting a job fair on behalf of Wipro Infocrossing at 1002 Diamond Ridge Dr #100, Jefferson City, MO 65109 on Monday, April 1st from 10am - 2pm. Manpower is partnering with Wipro to identify dependable candidates looking for long term employment and a company one can grow with! We are seeking applicants for Customer Service Representatives/ Call Center Agents; Provider Communication Specialists; Participant Services Agents; Pharmacy Technicians; RNs'; LPNs'; and more! Come out and see us and let us help you with your career path!
  • Location: Knoxville
    Job Type : Permanent
    Date: Saturday, 16 March 2019
    Do you have great customer service skills? Are you organized with the ability to communicate in a clear and effective manner? Are you looking for a great company to work for where you can put your people skills to work for you? Manpower has immediate openings for customer service professionals in the Louisville, TN area. Apply today!
    What's in it for you?
     Direct Hire opportunity
     Wages starting at $10.75 up to $13 + Monthly incentives
     Benefits such as health insurance, 401k, and PTO yearly
     2nd shift hours (Candidates must be able to work 1 weekend-day)
    What is the job?
     Assisting customers who are in the pre-approval stage and post-approval stages of their loan
     Verifying information on loan applications and conduct documents reviews
     Applying payments to current and/or past due accounts
     Identifying fraudulent documents, making outbound verification calls, and responding to Amount customer emails.
     Provide excellent Customer Service to all Partner (Amount) customers (first call resolution is the goal) including optimal quality and compliance
     Employ technical abilities to troubleshoot and assist customers through the loan application as needed
    What do you bring to the job?
     Type at least 35 WPM
     Ability to pass computer literacy test
     Ability to work mandatory overtime
     Must be able to pass a Background Check, school verification and drug test
     Prior experience in Call Center, Customer service or any other related field (preferred)
    Stop the job hunt & find your new career with Manpower today!
    We E-Verify.
    Visit www.manpower.com apply!
    Come by our office at 7826 Montvue Center Way, Knoxville, TN 37919
    Call our office 865.690.1468 to schedule a time with your recruiters
    Follow us on Facebook @ManpowerKnoxvilleTN
  • Location: Montr��al
    Job Type : Contract
    Date: Friday, 15 March 2019
    Nous sommes actuellement à la recherche

    RESPONSABILITÉS:

    * Effectuer des appels de recouvrement entrants / sortants avec les clients concernant les factures / déclarations conformes (retard de paiement, appels de courtoisie)
    * Répondre aux appels entrants des clients concernant les factures / relevés échus
    * réduire la délinquance des clients
    * Interagir avec les clients, les avocats, les succursales et différents professionnels
    * S'acquitter d'autres responsabilités liées au service clientèle, selon les besoins

    DOIT AVOIR:

    * BILINGUE - français / anglais
    * 2 ans d'expérience en centre d'appel
    * Diplôme universitaire
    * Connaissance intermédiaire de Microsoft Office (Excel, Word, Outlook)
    * Expérience du service client
    * Excellentes aptitudes de communication
    * Compréhension exceptionnelle / supérieure à la moyenne du français et de l'anglais

    COMPETENCES:

    * Expérience dans les collections
    Compétences douces / Attributs:
    * Compréhension exceptionnelle / supérieure à la moyenne de la langue française et anglaise **
    * Résolution de conflit
    * Capacité à communiquer de manière claire et concise
    * comportement positif
    * auto-motivé
    * apprenant rapide
    * prend des initiatives
    * Axée sur le service à la clientèle
    * apprenant rapide
    * sens des ventes
    * apprentissage confortable nouveau logiciel
    * Proactif

    Lieu de travail: Montréal

    TAUX DE PAYE: 16.00 $ / heure

    HEURES DE TRAVAIL: Disponible du lundi au dimanche de 8h à 22h

    DURÉE: contrat de 12 mois! Possibilité d'extension ou de location permanente.
  • Location: Fredericton
    Job Type : Contract
    Date: Friday, 15 March 2019
    Manpower is currently recruiting for Customer Care Advisors for our client NB Power in Fredericton, NB. You must have great customer service experience and strong computer skills. You will be assisting NB Power customers in various aspects pertaining to their accounts. This is a full time indefinite contract that starts April 1, 2019 and pays $14/hour.

    If you are interested in this great opportunity, please apply right away!
  • Location: Springfield - Clark County
    Job Type : Contract
    Date: Friday, 15 March 2019
    We are seeking a Customer Care Specialist in Springfield, OH to join our team!

    Job Summary

    * Uses computerized system for tracking, information gathering and/or troubleshooting the items raised by the client/customer
    * Handle inbound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking, and property loss.
    * Initially works in a single client /functional environment due to limited knowledge and skill set. More experienced associates will be involved in root cause analysis of more complex inquiries and will work in a multi-client or multi-functional environment.
    * This role requires listening to our customer's concerns and showing empathy while resolving their issue.

    ​Qualifications:

    * Requires a high school diploma or equivalent
    * Excellent verbal, written, and listening skills
    * Ability to multitask using technology, including call handling, loan level review and call documentation
    * 6 months experience in customer service

    Do you need more information? Contact Angela at 414-269-3151 ext. 1219. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Location: Jefferson City
    Job Type : Contract
    Date: Friday, 15 March 2019
    Fulltime position located in Jefferson responsible for the day-to-day telephone contact with Missouri Medicaid enrollees and for assisting participants with questions related to their MO HealthNet claims and benefits in accordance with policies and procedures. Qualified candidates will have at least two years of experience in telephone customer service and issue resolution, as well as two years of experience in one or more of the following: healthcare, public health, managed care, and human services. Spanish language skills very much appreciated. Starting Pay is $12 an hour and working hours are Monday through Friday 8am - 5pm. Lots of room for advancement
  • Location: Jefferson City
    Job Type : Contract
    Date: Friday, 15 March 2019
    The Provider Communications Specialist is responsible for providing excellent customer service to MO HealthNet providers via telephone, mail, and email inquiries. They must maintain an in depth knowledge of MO HealthNet policies, regulations, and procedures and have the capability to clearly and concisely interpret and explain complex claims data. They access MMIS, eMOMED, and online Provider Manuals to research, analyze, and assist with provider inquiries. They are responsible to maintain departmental quotas and ensure that assignment deadlines are being met.
    Experience Necessary for a Provider: Qualified candidates will have at least 2 years experience in telephone customer service and issue resolution, as well as 2 years experience in one or more of the following: healthcare provider relations, healthcare patient relations, insurance claims processing, medical billing, medical diagnostic and procedure coding. They must have a proven ability to operate in a fast-paced, high volume environment while adhering to departmental guidelines.
  • Location: La Mirada
    Job Type : Contract
    Date: Friday, 15 March 2019
    Manpower has an immediate opening for a sales coordinator in La Mirada, California

    What's in it for you?

    * Shift : 1st shift - 8:00 AM - 5:00 PM

    * Pay Rate : $19.00 per hour

    What is the Job?

    · Do inbound and outbound calls

    · Process reports

    · Data entry works

    · Upsell Products

    What to bring to the job?

    · High School Diploma or equivalent

    · 1 year previous experience
  • Location: Ottawa
    Job Type : Contract
    Date: Thursday, 14 March 2019
    NOW HIRING 50+ CUSTOMER SERVICE AGENTS IN OTTAWA EAST
    Are you an experienced customer service professional looking for an exciting new opportunity? Do you want to work with one of the top 5 banks in Canada? Then you need to talk to Manpower today. On behalf of our client, Manpower is hiring for multiple call centre representatives to work at a financial institution in Ottawa East.
    This is an exciting chance to start a career with a great employer - don't miss out! We are hiring for full-time, long term contract roles with the chance to become a permanent position. We are looking for candidates with great customer service skills, and if you're French/English bilingual - even better!
    What's in it for you?
    *3 weeks of fully paid classroom training and 2 weeks on-the-job training
    *Full time hours with weekly pay plus 4 percent vacation pay
    *Great work life balance with two consecutive days off and a schedule provided in advance
    *Competitive hourly rate starting at $19.44 per hour with wage increases opportunities
    *Work in a cutting-edge industry within a clean and climate-controlled facility
    *Receive paid on the job training and mentor-ship in a variety of roles
    *Access to thousands of free career related courses via our online education portal
    What is the job?
    *Interact with customers via phone and or email
    *Provide information in response to inquiries about products and services
    *Handle and resolve complaints from customers in a professional, friendly and efficient manner
    *Rotational shift- Monday-Sunday for 8 hours a day, 5 days a week somewhere between 8am- 12am
    What you bring to the job?
    *Previous customer service experience in retail, finance, administrative or call center sectors
    *Great attitude and ability to work in a team
    *Excellent communication in English or French is essential as 70% of the calls are French
    *Availability to work a flexible schedule
    *High school diploma or equivalent (such as a GED)
    You can see it now - an opportunity that can become a career, not just another job. A chance to showcase your strong customer service skills in a position that offers you room to grow and develop your skills. If this is what you've been looking for, then you need to apply to Manpower now by clicking Apply Now. Recruiter are standing by to connect with you.
    We love referrals! Refer and Earn with our referral bonus program.
    Manpower offers associates valuable work experience, opportunities for training & development, and professional advice. Manpower also has great perks for associates including discounts on hotels, home & auto insurance, apparel, and much more!
    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Indianapolis
    Job Type : Contract
    Date: Thursday, 14 March 2019
    Customer Service Agents:

    Calling all Experienced Call Center Customer Service Reps! With your call center experience and desire to provide an excellent customer experience Manpower has a fantastic job for you. Bring your enthusiasm and bright smile to your next career. Bi-lingual opportunities for Spanish and French speaking call center associates. Apply today!

    What is in it for you?

    * $12.00/ hour ($13.00- if fluent in Spanish or French)
    * Day shift hours - All Monday thru Friday
    o 8am-5pm
    o 9am-6pm
    o 10am-7pm
    o Flexibility is a PLUS
    * Great work environment - Free Parking
    * Temporary to Direct Hire opportunities
    * FREE College Education

    You do not want to miss out on this opportunity, apply today! Do you have additional questions, call Andrea at 317-887-0933.
  • Location: Ottawa
    Job Type : Permanent
    Date: Thursday, 14 March 2019
    Le travail Boutique\Magasin vous fatigue et vous recherchez un travail qui vous permettra d'un balancement de vie? Ne regardez plus ailleurs! SVP nous contacter si vous rechercher du changement pour une meilleure qualité de vie dans un opportunité d'emploi dans un poste d'agent de service a la clientèle. Pourquoi stagner votre vie quand vous pouvez la changer! Venez partager votre histoire avec nous si vous possédez d'excellentes compétences en service à la clientèle et que vous voulez travailler dans un environnement diversifie avec une équipe du tonnerre. Un de nos clients, un leader dans le monde bancaire est a la recherche de plusieurs représentants(es) en service à la clientèle pour joindre leur équipe grandissante.

    Ce que ce poste propose?

    * Salaire horaire de - $19.44 + 4% vacances payés

    * Conges Fériés payés

    * Bonification $$ sur reference

    * Must be available to work shifts from 8am to Mid-night, including weekends.

    * Opportunité d'un poste permanent après 6 mois de contrat

    Vos responsabilités dans ce rôle?

    * Traiter l'information des comptes de dépôt courants

    * Fournir des services bancaires de base

    * Répondre à un grand débit d'appels, en assurant un calibre de service élevé en tout temps

    * Interagir avec la clientèle et offrir des solutions et conseils personnalisés

    * À titre de membre de l'équipe du centre de communication avec la clientèle, vous êtes au cœur des opérations quotidiennes et votre interaction avec les clients influence leur perception de la banque. Vous apporterez l'expérience et les compétences suivantes en vue de répondre aux besoins de la clientèle

    Ce que ce poste peut vous offrir?

    * Travail à plein temps dans un lieu central facilement accessible

    * Rémunération concurrentielle

    * Contrat à long terme offrant la possibilité d'accéder à un statut d'employé permanent

    * Occasion de représenter un employeur canadien de choix et une institution bancaire majeure

    * Trois (3) semaines de formation rémunérée en classe et deux (2) semaines de formation rémunérée en poste

    Ce qui réalisera votre embauche?

    * Solides compétences en communication et excellente capacité à mener plusieurs tâches de front

    * Minimum d'un (1) an d'expérience en service à la clientèle

    * Diplôme d'études secondaires ou l'équivalent

    * Casier judiciaire vierge

    * Bilingue (anglais et français)

    * Solides compétences en informatique et vitesse de frappe d'au moins 25 mots par minute

    * Disponibilité à travailler selon un horaire variable (jours, soirs et fins de semaine)

    * Solides compétences en communication et excellente capacité à mener plusieurs tâches de front

    Intéressé? SVP contacter: 1-800-265-2833

    Manpower offre à ses associés une expérience professionnelle appréciable, des possibilités de formation et de développement ainsi que des conseils de carrière. Manpower leur propose également des avantages exceptionnels, notamment des rabais (hôtels, assurances habitation et automobile, vêtements, etc !

    ManpowerGroup reconnaît l'importance de fournir un milieu de travail accessible et sans barrières. Nous veillons à créer un environnement accueillant, équitable et inclusif en offrant un accès égalitaire à nos services. ManpowerGroup s'engage à fournir des aménagements spéciaux et s'efforcera, en concertation avec vous, de satisfaire vos besoins.
  • Location: South Miami
    Job Type : Contract
    Date: Thursday, 14 March 2019
    Manpower has immediate opening for Customer Service Representative in Miami, FL.

    What's in it for you?

    · $11.00 per hour

    · Able to work 11:00am to 10:00 PM- M-F plus Sat and Sunday (40 hours)

    · Temp-to-perm

    What is the job?

    · Job Purpose
    - Provides front line, direct contact with customers when filing claims over the phone.
    - Informs customers of the organization's products and/or services.

    Primary Job Accountabilities/Responsibilities
    - Files claims by collecting pertinent information from customers.
    - Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.
    - Follows standard screens/scripts to perform most tasks, the ability to navigate a computer based system, maintains and updates company records as needed.
    - Processes and determines coverage by reviewing forms and other applicable records.
    - Maintains professionalism and effectively interacts with all contacts, both internal and external.
    - Maintains department quality standards and performs job duties as directed by supervisor

    What you bring to the job?

    · Bilingual in Spanish and previous customer service experience

    · High School Diploma or GED

    · Ability to pass the drug test and background check

    Stop your job search and apply today. Send a copy of your resume to rimajoy.centeno@manpower.com. Do you need more information? Contact Rima at 414-312-5144 ext. 1848. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath.
  • Location: Scottsdale
    Job Type : Contract
    Date: Thursday, 14 March 2019
    Manpower has immediate opening for PC Customer Service in Scottsdale, AZ..

    What's in it for you?

    o $17.00 per hour

    o Mon-Fri 9:00a-6:00p

    o Temp-to-perm

    o Training Achievement bonus of $50 to be paid upon conclusion of successfully completing training class

    o Retain the $100 bonus for working with Assurant for one month with no absences

    What is the job?

    *The Claims CSR role is responsible for providing front line, direct contact with clients and customers. This is principally done through receiving or placing telephone calls, however mail, express delivery, fax and other electronic methods (e-mail) are also possible means of communication. Generally uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer. Recognizes consistent problem areas and reports to higher level for action. Responds in a timely manner. Assists the client/customer in moving through the claims process. Assesses the need for providing information or education to the customer.

    Duties / Responsibilities:

    Responsible for processing inbound calls for initial reporting of claims by policyholder, client (mortgage company, etc.) or other.
    Provides status on existing claims to either policyholder and/or client.
    Updates computer records in order to maintain data integrity of information.
    Resolution of customer issues and refers escalated items to higher levels for guidance.
    Researches information in order to provide customers with basic data related to policies.
    Maintains client relationships via quality customer service and timely processing of additional claims request through fax/email.
    Knowledgeable of products related to auto/ mortgage business and additional product/services associated with the company.
    Other duties as assigned by management and may support other departmental areas based on business need.
    Knowledgeable of multiple claims applications including mainframe and windows based systems.

    What you bring to the job?

    * Minimum 6 months - 2 years of customer service related experience. Doesn't have to be in a call center environment, but that is a plus.
    * Knowledge of insurance industry is a plus.

    * High School Diploma or GED
    * Ability to pass the drug test and background check

    Stop your job search and apply today. Send a copy of your resume to rimajoy.centeno@manpower.com. Do you need more information? Contact our recruiters at 414-312-5144 ext. 1848. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Location: St. Petersburg
    Job Type : Contract
    Date: Thursday, 14 March 2019
    Manpower has immediate opening for Vehicle Protection Claims Adjuster in Saint Petersburg, FL.

    What's in it for you?

    · $16.25 per hour

    · Training Schedule: 8:00a-5:00p or 9:00a-6:00p for 3-4 weeks Available Shifts: Open and subject to change from 8:00a-8:00pm Mon-Fri (40 hours) + possible Sat from 9:00a-6:00p - currently hiring for later shifts (10a-7p/11a-8p) Shifts are 9 hours including a one-hour unpaid lunch and two fifteen-minute paid breaks.

    What is the job?

    claim adjudication and problem resolution in the VPS Contact Center - 90%
    1. Responds to and resolves issues encountered by clients and customers in a timely and positive manner. This involves mostly inbound calls, but may also include outbound calls, email, fax and chat
    2. Ensures that all customer/client requests are responded to in a timely manner, and meaningful solutions are proposed and implemented
    3. Adheres to standards for effective job performance and development
    4. Gains and maintains in-depth understanding of VPS products, clients, systems and applications
    5. Ensures compliance with ISO, SOX, PCI and other applicable internal and external audits and/or contractual obligations
    6. Adjust and document all claims within departmental standards and in accordance to applicable laws and policy provisions to ensure compliance with all Department of Insurance Regulations
    7. Process claims with accuracy to confirm coverage by reviewing all available tools including contract and web based applications to resolve complex issues and refer any issues as necessary to senior level adjusters or supervisor
    8. Adjudicate claims with accuracy, by working directly with the repair facility, inspection and parts vendors and multiple other resources to ensure proper claims adjudication within departmental standards
    9. Document reasons for denial or authorization of claim in accordance with policy conditions and quoting policy language to the correct parties in a timely manner within authority level and seek approval when above authority

    Process improvements and personal development - 10%
    1. Partakes in, and adheres to, training programs and quality assessment standards for effectiveness in supporting departmental goals and objectives
    2. Actively participates in the development of personal performance management plans

    What you bring to the job?

    · Prior claims experience

    · High School Diploma or GED

    · Ability to pass the drug test and background check

    Stop your job search and apply today. Send a copy of your resume to rimajoy.centeno@manpower.com. Do you need more information? Contact Rima at 414-312-5144 ext. 1848. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath.
  • Location: Ottawa
    Job Type : Permanent
    Date: Wednesday, 13 March 2019
    Are you seeking a chance to grow in Finance industry? Manpower can make it happen.
    Our Client, one of the top 5 Banks in Canada is looking for bilingual candidates to join their customer service representative team. This is your chance to enter the ocean of opportunities and growth.
    As a customer service representative, you will not only help with the operations but also use the financial knowledge to customer requests related to Banking services and contribute to ongoing improvement for one of the leading financial institutions.
    What's in it for you?
    *Full time hours with weekly pay plus 4 percent vacation pay
    *Great work life balance with two consecutive days off and a schedule provided in advance
    *Competitive hourly rate starting at $19.44 per hour with wage increases opportunities
    *Work in a cutting-edge industry within a clean and climate-controlled facility
    *Receive paid on the job training and mentor-ship in a variety of roles
    *Access to thousands of free career related courses via our online education portal

    What is the job?
    *Interact with customers via phone and or email
    *Provide information in response to inquiries about products and services
    *Handle and resolve complaints from customers in a professional, friendly and efficient manner
    *Rotational shift- Monday-Sunday for 8 hours a day, 5 days a week somewhere between 8am- 12am.

    What you bring to the job?
    *Previous customer service experience in retail, finance, administrative or call center sectors
    *Great attitude and ability to work in a team
    *Excellent communication in English or French is essential as 70% of the calls are French
    *Availability to work a flexible schedule
    *High school diploma or equivalent (such as a GED)

    Stop your job search and apply today. Do you need more information? Contact our recruiters at 1-800-265-2833. We love referrals. Visit the Jobs section of our Facebook page @ManpowerEasternON and easily share opportunities with friends and family and increase your compensation for each successful referral. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.ca/mypath

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Charlotte
    Job Type : Contract
    Date: Wednesday, 13 March 2019
    What are you working forward to?

    As a Manpower employee you can expect to be placed into a career. We find the best fit candidates and place them to great opportunities !

    What you'll do as a Customer Service Representative?

    As a Customer Service rep you will be responsible for taking inbound called pertaining to equipment rentals. Customers will likely call to start a contract renting equipment or simply needing to end their service . Either way they will need a great rep to be able to assist them along the process

    Whats Expected

    To be successful in the role you will have to have great people skills, written/ verbal communication skills, computer skills, Ability to work in a team environment, and the ability to maintain a positive relationship with customers.

    What you'll need to be considered for this role

    Customer service experience
    Proficient computer skills

    Fully fluent in English and Spanish is a PLUS !

    Be 18-years-old or older

    Have a high school diploma or equivalent

    Be willing to take a drug test, Background test, Company Assessment
  • Location: Duluth
    Job Type : Contract
    Date: Wednesday, 13 March 2019
    Manpower has immediate opening for a Customer Care Specialist - Spanish Bilingual in Duluth GA

    What's in it for you?

    * Shift : Shifting schedule

    * Pay Rate : $14.00 per hour

    * Duration : 6 months temp to perm

    What is the Job?

    * Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.

    * This role requires listening to our customer's concerns and showing empathy while resolving their issue.

    * Because every customer is different we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges.

    * You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.

    What to bring to the job?

    * At least 1 year Call Center experience

    * Strong attention to detail

    * Love talking to people and ability to WOW customers on every call

    * Excellent verbal, written, and listening skills

    * Relentless drive to own the customers problem and resolve it

    * Ability to adapt well to change

    * Ability to work well in a fast paced work environment

    * Ability to think outside of the box to resolve problems

    * Ability to multitask using technology, including call handling, loan level review and call documentation

    * Minimum high school diploma or GED, and 1 year work experience required

    * College degree with 0-1 year work experience, preferred
  • Location: Evansville
    Job Type : Temporary
    Date: Wednesday, 13 March 2019
    Manpower is currently recruiting for a Call Center Consumer Specialists for a client in Evansville. Call Center Consumer Specialists are experts of our clients products, promotions and programs, and are the frontline representatives of the client's brand.

    This position is responsible for driving client business, building consumer relationships and supporting brand initiatives through contacts with customers - via phone, letter, email, chat, and various social media platforms.

    Primary responsibilities include, but aren't limited to:
    - Drive business, build and retain consumer relationships through exceptional service delivery and experience
    - Utilize exemplary interpersonal communication skills to deliver brand messages and service to consumers through our diverse contact points
    - Quickly learn, understand and execute different relationship marketing strategies and tactics
    - Manage personal productivity, efficiency, accuracy and quality to achieve personal, team and department performance goals
    - Follow through on commitments to consumers and recommend well thought out solutions
    - Complete projects as assigned by the manager
    - Grow the clients business through their eCommerce Home Delivery service

    Job requirements include:
    - High school diploma or GED required; Bachelor's degree desired
    - 2-3 years working experience in a customer oriented or admin environment
    - Experience in diversified contact modes: phone, written, chat and social media
    - Effective and efficient problem solving skills; listen to understand, review, analyze, interpret and provide solutions
    - Strong organizational, time management, verbal, interpersonal, written and computer skills with attention to details required
    - Must be proficient in a variety of computer programs with the capability to quickly learn and apply new ones to daily work
    - Strong work ethics; dependable and trustworthy
    - Self-motivator; ability to work independently and take initiatives, requiring minimal supervision in a team environment
    - Positive team player; works well with others, listens to, considers other's ideas and point of view and provides solution oriented perspectives
    - Capability to learn quickly and adjust to changing priorities, guidelines and processes in a dynamic contact center environment
    - Pleasant voice/tone inflections
    - Strong desire to assist consumers with attentiveness, patience and sincerity
    - Flexibility with work schedule based on business demands

    Candidates must be able to work an 8-hour shift between the hours of 7am-7pm Monday thru Friday. Saturday rotations are also expected.

    This is a long-term, 3-year position paying $12.00/hr. with the possibility of raises and bonuses.

    Interested and qualified candidates are encouraged to complete an application at www.manpower.com and then call Manpower at 812-429-7321 to get set up with testing.