Home   Call Center and Customer Service Jobs
  • Valid City, State or Zip Code: Danville
    Job Type : Contract
    Date: Tuesday, 11 June 2019
    Job Title:Customer Service/Call Center Representative I

    Duration: 6 Months ( temp to perm )

    Pay Rate is $11-$12

    Summary: Provide first level support to customers and employees via inbound phone calls and email. Support will include answering general inquiries, logging customer complaints, and providing procedural guidance based on established protocols.

    Essential Duties and Responsibilities:
    * Answer incoming phone calls and/or initiate outbound calls in a call center environment
    * Log details and document each call into our CRM tool
    * Respond to and manage email traffic using web based email application
    * Provide an enhanced customer experience with each and every interaction
    * Special assignments, projects and reports as assigned by supervisor.

    Required Education & Experience:
    * High School or GED
    * 1-2 years' experience supporting customers preferred, with phone experienced highly preferred
    * Experience in call center environment preferred
    * Familiarity with ticket logging systems preferred
    * Proven customer centricity including the ability to effectively serve different types of customers is required
    * General PC knowledge and basic keyboarding skills required.
    * Aptitude with Microsoft Office products a plus
  • Valid City, State or Zip Code: Houston
    Job Type : Contract
    Date: Tuesday, 11 June 2019
    ManpowerGroup is recruiting for an experienced Customer Service Rep II to work a 3 month temporary assignment in Houston, TX.

    Duties may include maintaining ongoing relationships, providing support and resolving problems for customers. Assisting in studies to determine customer incentives and developing and preparing proposals for customer leads. Additional duties may include distributing mail, filing, faxing, copying, and processing forms, typing, preparing reports and auditing documents.

    Hours: 1:30pm to 9:30pm M-F
    Location: 15905 MORALES ROAD - HOUSTON TX 77032
    Pay: $17.98/hr

    Stop your job search and apply today. Do you need more information? Contact me at Cheryl.snowden-wright@manpowergroup.com. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Fayetteville
    Job Type : Contract
    Date: Monday, 10 June 2019
    Are you a Call Center Professional - a Customer Service Whiz?!?!... Look no further. We have the opportunity for you!!

    As a Customer Care Consultant in our client's call center, you'll be a driving force for keeping high-level customers satisfied. Your attention to detail and organizational abilities will help you achieve successful one-call resolutions with our client's most valuable external assets - its clients. You delight in effective problem resolution. You're highly self-motivated and extremely organized. You put your excellent people skills to good use. You have 3-5 years of experience in an customer service role, preferably a call center.

    Are you interested? The ideal candidate will possess:
    * Minimum High School Diploma or Equivalent GED
    * At least 3 years in a call center environment
    * A passion for customer service
    * Initiative, knowledge, drive and a high attention to detail
    You can see it. More challenging work. A more interesting work environment. The opportunity to use your finely honed skills to make a real difference. And to collect pay that reflects your talent and expertise. If this is what you see for yourself, you need to talk to Manpower. Besides gaining valuable experience with some of the most reputable organizations in the market, you'll gain access to Manpower comprehensive benefits package.

    Manpower's reach and resources bring you career options you couldn't find on your own. We're experts at placing each of our candidates into his/her "dream job" - one perfectly matched to skills, ambition and lifestyle.

    If this is the position for you, apply now!!
  • Valid City, State or Zip Code: Wilkes Barre
    Job Type : Permanent
    Date: Monday, 10 June 2019
    Successful and growing International company is looking for a Healthcare Insurance Claims Analyst/Collector in the Wilkes-Barre area.

    What is in it for you?
    Long term, professional position at an International Company
    Family friendly day shift on a Monday-Friday schedule
    Opportunity to gain valuable experience and knowledge

    What is the job?
    Research and review medical claims
    Find necessary information from providers or patients to correct claims
    Hourly pay rate of $14.00/hour

    What do you bring to the job?
    Insurance Claims experience
    Hospital billing experience is a plus

    Our client is looking to start the right candidate as soon as possible. Apply at manpower.com for consideration and contact us at 570.347.3317 if you have any questions. Your new career is only an application away!
  • Valid City, State or Zip Code: Ottawa
    Job Type : Contract
    Date: Saturday, 08 June 2019
    Do you enjoy working providing excellent customer service? Are you looking to work with a reputable company with extensive growth opportunities? Manpower has immediate openings for Bilingual Customer Service Representatives in the East End of Ottawa

    This position, although listed as temporary is actually permanent! The first few months would be spent on Manpower's payroll; however, the end game is to have you work directly for Scotiabank. Both Manpower and Scotiabank will treat this employment as permanent.

    What's in it for you?
    * Excellent pay rate
    * Room for growth with an international employer
    * On-site training
    * Great team

    What is the job?
    * Proven customer service skills through work or community involvement
    * Willing to assist in a professional, friendly and efficient manner
    * Rotational shift- Monday-Sunday for 8 hours a day, 5 days a week somewhere between 8am- 12am.
    * Excellent communication in English or French is essential as 70% of the calls are French
    * Availability to work a flexible schedule

    What you bring to the job?
    * Previous experience in data entry experience
    * Great attitude and ability to work in a team
    * High school diploma or equivalent (such as a GED)

    Stop your job search and apply today. Do you need more information? Contact our recruiters at 613-237-9070. We love referrals. Visit the Jobs section of our Facebook page @ManpowerEasternON and easily share opportunities with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.ca/mypath

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.

    Please email Chris Blanchard at Christopher.blanchard@manpower.com, the subject line should be Call Center Customer Service or call 613-237-9070. Look forward to speaking with you!
  • Valid City, State or Zip Code: Sioux Falls
    Job Type : Contract
    Date: Friday, 07 June 2019
    Manpower is currently hiring for an excellent customer service representative for a great company in the Sioux Falls area! This position is to help support while current representative is out of the office. Currently, this position is set to last 3 months but could turn permanent.

    Job Responsibilities
    *Consistently and accurately respond to customer inquiries, enter order information and confirming sales orders with customers.
    *Ability to project professional customer service demeanor over the telephone.
    *Assist in other activities such as customer mailings, shipment of product samples/information and computer system database maintenance as directed.
    *Research and resolve complex customer orders and technical questions.
    *Ability to de-escalate and resolve customer concerns.
    *Experience in communicating across departments in support of customers and external sales force to support growth.

    Education, Experience and Skills
    *High School diploma or equivalent degree.
    *Minimum of 2 years of customer service or inside sales in retail, wholesale trade or similar environment.
    *Team player, who collaborates well with co-workers, customers and manufacturers.
    *Ability to meet core computer competencies. Proven skill with general office equipment, telephone systems and email communication. Microsoft Word and Excel competencies are required.
    *Excellent attention to detail with consistent, accurate and quality work output.
  • Valid City, State or Zip Code: Morrisville
    Job Type : Temporary
    Date: Friday, 07 June 2019
    Manpower is seeking a Customer Service Representative for a jewelry company in the Morrisville, NC area!

    The Customer Service Representative position is responsible for maintaining customer relationships by responding to inquiries, documenting actions taken, entering orders, and communicating clearly and positively both internally and externally.

    Essential Duties and Responsibilities:
    * Prepare for customer inquiries by studying products, services, and customer service processes.
    * Respond to customer inquiries with a positive attitude, while exhibiting a clear understanding of the inquiry by listening clearly and using active response methods.
    * Documentation of daily processes for training purposes
    * Review notes and records regarding previous inquiries and responses to offer an accurate response, while gathering and researching information, assembling and forwarding information as needed, and by verifying customer's understanding of information and the answer.
    * Record customer inquiries by documenting inquiry and response in customers' account records for all customers.
    * Improve quality service by recommending improved processes, and by identifying new product and service applications and sharing those with others in the company.
    * Update job knowledge by participating in educational opportunities.
    * Accomplish customer service and organization mission by completing related results as needed.
    * Other duties as assigned.
    Competencies:
    * An unquestionable work ethic and a high level of empathy.
    * Ability to communicate professionally in writing and verbally.
    * Must possess good communication and interpersonal skills for interacting and networking with customers.
    * Be organized and familiar with computers, having good data entry skills and the ability to read and interpret order and related information from the systems and from printed reports.
    * Excellent computer skills including Excel and Outlook.
    * Should be a team player and be able to carry out all tasks and effectively manage time.
    * Highly self-motivated individual who can build a rapport with a customer and achieve the highest level of customer satisfaction.
    * Ability to learn our website and products to help customers find the goods they are interested in.

    Pay rate: $12-$15 depending on experience

    Apply today!
  • Valid City, State or Zip Code: Springfield - Clark County
    Job Type : Contract
    Date: Friday, 07 June 2019
    We are seeking for a Customer Care Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

    What's in it for you?

    Opportunity to work with a Fortune 500 Company
    A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.
    $13.00-$14.00/ Hour
    Temp-to-perm job with competitive benefits
    Stop your job search and apply today. You can also check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Union City
    Job Type : Contract
    Date: Friday, 07 June 2019
    The Service Technician position supports the Dyson Service Center by providing on-site service and technical support to Dyson customers. This position is in a retail environment with weekend and evening hours necessary.

    -Minor repairs, will train
    -Shipping UPS & FedEx
    -Good Customer service Skills / Sales
    -Retail environment. Need 2-5yrs sales experience.

    MAIN ACCOUNTABILITIES AND SUPPORTING ACTIVITIES
    Technical Service & Support
    * Provide Dyson customers with technical support including the servicing/repairing of their Dyson products.
    * Responsible for the proper diagnosis, troubleshooting and repair of Dyson customer products to include vacuums and other products.
    * Manage and deliver a high-quality customer experience from the service/repair perspective.
    * Properly manage parts usage and inventory as required and/or directed.
    * Provide real time feedback to Technical Service Team regarding technical support issues to assist team on improving customer experience and product reliability opportunities.
    * Capture and report any emerging product reliability and safety issues.
    Reporting
    * Submit daily/weekly reports of products and customers serviced.
    * Any other reporting protocol required.
    Other Duties
    * Support Technical Service Team in evaluating needs and opportunities to best support Dyson consumer repairs in region.
    * Assist Technical Service Team in evaluating ongoing training needs
    * Support all repair products and/or training activity through personal liaison. Ensure all process activity is communicated and Dyson service levels are understood and exercised.
    * Assist Technical Service Team in investigation escalated repair instances
    * Other duties as required
    Other Requirements
    * Ability to lift and move up to 50 lbs.
    * Proven ability to build and maintain strong relationships with people at all levels of a business
    Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

    CONTACT MATT.HOVIK@MANPOWER IF INTERESTED - 510 440 9040
  • Valid City, State or Zip Code: Longueuil
    Job Type : Permanent
    Date: Thursday, 06 June 2019
    Notre client, joue un rôle prépondérant dans de nombreuses applications industrielles et contribue à favoriser la qualité de vie à travers l'amélioration de l'environnement, de la santé et de la sécurité. Les gaz industriels engendrent des gains économiques en concourant à réduire les coûts de production et élever les niveaux de qualité. Nous sommes présentement à la recherche d'un(e) conseiller(ère) en ventes internes pour la succursale de Saint-Hubert.

    Vos tâches :
    - Répondre aux demandes des clients directement au comptoir de la succursale de Saint-Hubert
    - Répondre au téléphone, occasionnellement
    - Faire l'inventaire, placer les produits dans les étagères
    - Conseillers les clients sur les produits et leur suggérer le meilleur produit selon leur besoin

    Exigences au poste :
    - Avoir une bonne forme physique (soulever jusqu'à 40lbs)
    - Être en mesure de travailler debout pendant 8 heures de temps
    - Avoir de l'entregent et être souriant
    - Avoir un sens du service à la clientèle
    - Avoir de l'expérience en soudure (un atout)
    - Avoir 2 ans d'expérience au service à la clientèle
    - Avoir un anglais fonctionnel (3/5)

    Avantages :
    - Horaire de travail du lundi au vendredi de 8h00am à 17h00pm
    - 2 semaines de vacances la première année
    - Salaire : 45 000$ à 50 000$ par année, selon l'expérience
    - Avantages sociaux complet après 3 mois de probation
    - Poste permanent dès l'embauche

    Ce poste vous intéresse? N'hésitez pas à envoyer votre candidature à l'adresse suivante : monteregie.pq@manpower.com

    Au plaisir de discuter avec vous,
  • Valid City, State or Zip Code: El Paso
    Job Type : Contract
    Date: Thursday, 06 June 2019
    Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Processing medical insurance plans and inputting information into system. Billing, coding, insurance plans.
  • Valid City, State or Zip Code: Waterloo
    Job Type : Contract
    Date: Wednesday, 05 June 2019
    Calling all Bilingual Collections Agents in Waterloo! As a Bilignual Collections Agent working with our client in the Insurance Industry, your main function will be to review and collect outstanding payments on delinquent tax accounts. Our client is hiring a bilingual induvial to join their team, $18.10 per hour! This is a full time contract role starting at 6 months with high possibility of an extension or permanent placement.

    The main duties and responsibilities include:

    * Actively manage a queue of past-due accounts to ensure company delinquency and write-off targets remain at acceptable levels.
    * Initiate outbound calls to all delinquent customers based on timing tree.
    * Handle all inbound calls on delinquent accounts, regardless of who the account has been assigned to.
    * Communicate with the Municipalities and Law Firms

    Are you interested? The ideal candidate will possess:

    * Minimum 3-5 years collections experience (in-house or third party) in call center environment an asset but not mandatory.
    * Thorough knowledge of collections on mortgages and the laws associated with it
    * Excellent analytical skills and decision making skills
    * Ability to have a conversation with our customers and strong negotiation skills

    Does this sound like your dream job? Apply Today!

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: St. John's
    Job Type : Contract
    Date: Wednesday, 05 June 2019
    Manpower is recruiting two Bilingual Customer Care Advisors for one of our well established Clients in St. John's, NL. We are looking for highly motivated customer service professionals who are fluent in French and English and who can work a variety of shifts in a 24/7 call center environment. This is a 6 month contract and you would be part of a dynamic team and would serve as the first point of contact for our clients and brokers. The ideal candidate must be flexible working within a 24/7 environment, has a strong customer focus and is team spirited. This position pays $17/hour.

    What you bring to this role
    * Fluency in French and English is a must for this position
    * The successful candidate will be flexible to work variety of shifts Monday to Sunday including weekends and holidays.
    * Minimum 1 year servicing clients on the phone or in a customer facing role
    * Excellent verbal and written communication in providing world class customer service
    * Superior time management skills with the ability to multi-task and grasp new concepts
    * An active and present team contributor
    * Advanced computer, keyboarding skills and familiarity with Microsoft Office software
    * Completed post-secondary education is an asset

    If you are interested in pursuing this opportunity, please apply today!
  • Valid City, State or Zip Code: Paducah
    Job Type : Temporary
    Date: Wednesday, 05 June 2019
    Do you want to utilize your high school education or equivalent to gain a full-time position? Manpower, the global leader in contingent and permanent staffing, is currently recruiting for Call Center Representative positions in Paducah, Kentucky!

    What's in it for you?
    - Full time position
    - Temp to hire opportunity
    - Weekday and weekend hours
    - Referral bonuses
    - $10/hour, paid weekly

    What's the job?
    - Answering inbound calls
    - Data entry

    What do you bring to the position?
    - Customer service skills
    - Ability to understand verbal and written instructions
    - Computer experience
    - Ability to pass a background check and drug test

    Stop your search and apply today. Contact our recruiter at 270 443 5557. Check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Jefferson City
    Job Type : Permanent
    Date: Wednesday, 05 June 2019
    Are you ready for a change? Are you looking for a company, in which you can grow and advance?

    Call us today!

    A reputable company in Jefferson City, MO is looking to add dedicated individuals to their team! If you have experience working in a call center environment, experience in medical billing and coding, or are just interested in learning more, please call us today at 573-635-2434, or apply online at www.manpower.com.

    *Weekly Pay
    *Health Benefits and 401k offered
    *Tuition Reimbursement
    *Referral and Attendance Bonuses
  • Valid City, State or Zip Code: Morgantown
    Job Type : Contract
    Date: Wednesday, 05 June 2019
    Manpower has a great Customer Service / Office Clerk opportunity for qualified candidates. Responsible for handling inbound customer calls, provide information on products, data entry, document and update customer records, etc. You must have the ability to mutli-task while providing great customer service. Candidate must be computer literate and have excellent communication skills. **Manpower has the right opportunity; please send your resume and tell Manpower why you are the best candidate for the job!

    REQUIREMENTS:

    -Customer Service experience

    -Submit to Background Check

    -Submit to Drug Screening

    Who is Manpower?

    Locally owned, but globally connected, Manpower is a full-service staffing and recruiting company. Manpower connects qualified candidates with regional employers throughout West Virginia, Ohio, Kentucky and beyond. With 10 regional locations, Manpower has your job search covered!
    Want to learn more? Visit us on the web at Manpower.com.
  • Valid City, State or Zip Code: Fredericton
    Job Type : Contract
    Date: Wednesday, 05 June 2019
    Manpower is currently recruiting 8 Customer Service Delivery Professionals for our well established client in Fredericton, NB. The hours of operation are Monday to Friday - 7am - 11pm and Saturday/Sunday - 10am- 10pm. Your shifts will fall anywhere within these time frames. These are four month contracts with the strong possibility of permanency and pays $16/hour.

    As a Customer Service Delivery Professional, you will successfully manage customer interactions to increase customer satisfaction and improve service quality in a timely manner. The role includes some or all of the following key responsibilities:
    - Sense of achievement providing excellent customer service and technical support in an inbound customer contact environment
    - Fulfilling work satisfying customer expectations in a way that also complies with best practices
    - Demonstrating empathy by listening attentively to customer concerns
    - Maintaining high customer satisfaction ratings and service level

    Basic Qualifications:
    - 1 year of experience in: Customer Service Delivery/Customer Contact Services
    - High School Diploma or equivalent
    - Clear criminal record

    What can you expect?
    - Free on-site parking
    - Spacious work stations with updated technology platforms and equipment
    - Supportive environment to assist with individual success
    - Complimentary coffee, tea and hot chocolate bar
    - A sense of community! We pride ourselves on our inclusive, open, and engaging work environment
  • Valid City, State or Zip Code: Saco
    Job Type : Temporary
    Date: Wednesday, 05 June 2019
    Customer Service Representative
    A growing, Maine-founded company known for quality and innovation is now hiring a Customer Service Representative in Saco. This temp-to-hire role is an excellent foot-in-the-door opportunity at a successful company that is passionate about creating a culture of continuous improvement for both its people as well as its products!

    What's in it for you?
    -Stable full time, temp-to-hire employment at a growing company
    -Competitive pay of $14-16/hour DOE, paid weekly
    -1st shift Monday-Friday schedule

    What will you be doing?
    -Processing customer orders via phone, email, and mail
    -Sending informational literature to customers based on products ordered
    -Editing customer information and orders as needed
    -Moving requests through the quoting process in a timely manner

    What will you bring to the job?
    -Associate's degree in business, or 2 years of training in a related field preferred
    -Excellent written and verbal communication skills
    -Good computer skills, including proficiency with Microsoft Outlook, Word, Excel, and PowerPoint

    Let's try to put an end to your job search by applying today. Contact a team member today by applying online, calling 207-284-0595, or texting "CSR" to 207-518-7054.
    You can also find all of our open positions by visiting www.ManpowerMaine.com. We look forward to working with you!

    You'll love working with Manpower - but don't take our word for it! Here's what one of our associates had to say about their experience: "The process of applying for work through Manpower was very smooth, and the staff was extremely helpful. Thank you!" - P.M., Portland
  • Valid City, State or Zip Code: Palm Desert
    Job Type : Contract
    Date: Wednesday, 05 June 2019
    Are you a Call Center Professional - a Customer Service Whiz!... Look no further. We have the opportunity for you.

    As a Customer Service Representative in our client's call center, you'll be a driving force for keeping high-level customers satisfied. Your attention to detail and organizational abilities will help you achieve successful one-call resolutions with our client's most valuable external assets - its clients. You delight in effective problem resolution. You're highly self-motivated. Extremely organized. You put your excellent people skills to good use. You have 3-5 years of experience in an office environment, preferably some in customer service. And you're a whiz with Microsoft Office Suite.

    Are you interested? The ideal candidate will possess:

    *A high level of customer service

    *Ability to multi-task, work in a fast paced environment

    *Open to continuous improvements

    *Open to work an 8 hour shift between the hours of operation; 8am-5pm

    *Fluent in Spanish-able to read, write, and speak is a plus!!

    If this sounds like you, please call the office as soon as possible 760 8379972 or come in Mon - Fri 8AM - 11AM - 1PM - 3PM with 2 forms of documents.

    Manpower is an equal opportunity employer.
  • Valid City, State or Zip Code: Longueuil
    Job Type : Contract
    Date: Tuesday, 04 June 2019
    L'assistant(e) administratif assiste le directeur du programme et son adjoint(e) dans leur travail. Fait le suivi de commandes, s'occupe du retour des pièces, de la facturation et réponds aux demandes du client. Supporte le directeur du programme et son adjoint(e) dans toutes leurs autres tâches cléricales.

    EXPÉRIENCE.
    1. Minimum de 2 ans dans le service à la clientèle
    2. Minimum de 2 ans dans le travail administratif

    FORMATION
    1. CEGEP
    2. Connaissance de la chaîne d'approvisionnement serait un atout

    EXIGENCES ET APTITUDES
    1. Excel INTERMEDIARE EXIGE
    2. Français parlé et écrit : EXCELLENT
    3. Anglais: Parlé et écrit
    4. Excellente aptitude à la communication orale et écrite
    5. Excellentes aptitudes à la négociation
    6. Solides capacités à résoudre des problèmes
    7. Posséder de solides compétences analytiques.
    8. Bonnes connaissances en informatique,
    9. Capacité à faire preuve de jugement
    10. Débrouillard et capable d'initiatives

    EXIGENCES MENTALES
    1. L'employé doit organiser et coordonner ses différentes tâches.
    2. L'employé doit analyser et interpréter des données complexes.
    3. L'employé doit faire de la résolution de problèmes.
    4. L'employé doit communiquer avec le public.