Home  Call Center and Customer Service Jobs
  • Valid City, State or Zip Code: Kitchener
    Job Type : Contract
    Date: Thursday, 18 April 2019
    Bilingual Customer Service Representative
    Bilingual Contact Centre professionals- This is your time to join a customer service team that prides itself on inclusion and client loyalty. You are a customer service pro that will excel in this environment with the experience you bring. Working for one of Canada's largest insurance companies, you will make a difference everyday by providing exceptional service and solutions to new and current clients, in Kitchener and nation-wide. Finding your passion is humanly possible.

    As a Bilingual Customer Service Professional you are:
    * Fluent in French and English
    * Passionate about exceeding customer expectations
    * Driven to identify and pursue new and existing sales opportunities by understanding customer needs
    * Excited to learn and grow your knowledge of the insurance industry
    * Have at least 1 year of call centre experience
    Your desire to do better and be better, along with your flexibility and passion for a fast-paced dynamic environment makes you the ideal candidate. With your knowledge and experience you will:
    * Provide first point of contact resolution for clients any time Monday to Friday from 8am-8pm. Guaranteed 37.5 hours a week.
    * Meet and exceed individual and team goals
    * Establish and maintain a high level of customer satisfaction
    * Contribute to team growth through relationship building
    This is your opportunity to use your finely honed skills to make a real difference. And to collect pay that reflects your talent and expertise. Manpower's reach and resources bring you career options you could not find on your own. We are experts at placing each of our candidates into his/her "dream job" - one perfectly matched to skills, ambition and lifestyle. The age of you has begun.
    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Tampa
    Job Type : Permanent
    Date: Thursday, 18 April 2019
    Career Services Advisor

    Manpower is currently seeking Career Service Advisors for one of our clients in Tampa, FL!

    In this position, you will be helping students and graduates find employment aligned with their skills and training in the Healthcare field.

    Could this be you?

    * Are you a true HUNTER? Competitive? Thrive when overcoming objections?
    * Are you an outgoing and driven professional?
    * Do you reach and exceed your Metrix month after month?
    * Are you passionate about helping others reach their full potential?
    * Are you comfortable working in a fast paced- high energy environment?

    Do you have?

    * At least 1-year of college or higher education experience?
    * A minimum of 1-year sales experience or a recent graduate?
    * A high-energy personality with strong communication skills?

    If you answered YES! YES! YES! We want to hear from you!

    What's in it for you?

    * M-F 9am - 6pm
    * $18hr PLUS COMMISSION
    * Paid time off
    * Health insurance
    * Dental insurance
    * Retirement benefits

    It's time to get paid TOP dollar for your experience, skills and personality! APPLY NOW!

    Together, Manpower and University of Phoenix are offering actively assigned eligible Manpower associates FULL TUITION COVERAGE in pursuit of a first-time bachelor's degree through MYPATH! Learn more by clicking: https://www.manpower.com/wps/portal/manpowerUSA/career-resources
  • Valid City, State or Zip Code: Louisville
    Job Type : Permanent
    Date: Thursday, 18 April 2019
    Are you ready for a new job? Do you have a great communications skills? Driven to help others? We have a great opportunity FOR YOU in Louisville TN. Direct hire positions for a Call Center to start in May 2019 and YOU CAN BE PART OF THE TEAM!
    Walk-ins are welcome!
    What's in it for you?
     Direct Hire opportunity
     Wages starting at $10.75 up to $13 + Monthly incentives
     Benefits such as health insurance, 401k, and PTO yearly
     2nd shift hours (Candidates must be able to work 1 weekend-day)
    What is the job?
     Assisting customers who are in the pre-approval stage and post-approval stages of their loan
     Verifying information on loan applications and conduct documents reviews
     Applying payments to current and/or past due accounts
     Identifying fraudulent documents, making outbound verification calls, and responding to Amount customer emails.
     Provide excellent Customer Service to all Partner (Amount) customers (first call resolution is the goal) including optimal quality and compliance
     Employ technical abilities to troubleshoot and assist customers through the loan application as needed
    What do you bring to the job?
     Type at least 35 WPM
     Ability to pass computer literacy test
     Ability to work mandatory overtime
     Must be able to pass a Background Check, school verification and drug test
     Prior experience in Call Center, Customer service or any other related field (preferred)
    Stop the job hunt & find your new career with Manpower today!
    We E-Verify.
    Visit www.manpower.com apply!
    Come by our office at 7826 Montvue Center Way, Knoxville, TN 37919
    Call our office 865.690.1468 to schedule a time with your recruiters
  • Valid City, State or Zip Code: Raynham
    Job Type : Temporary
    Date: Thursday, 18 April 2019
    What's in it for you?

    * Full time hours 40 per week, Mon-Fri 12-9pm and rotating Saturdays 8-4pm
    * Competitive wages between $15 per hour, performance based monthly bonus of $500 each month
    * Contract
    * Weekly pay

    What is the job?

    The primary role of a CSR is to provide customer assistance on a wide array of topics including, but not limited to: general inquiries, product and service inquiries, billing questions and other concerns. Therefore, candidates must demonstrate a fundamental commitment to providing a world-class customer service experience as follows:
    Service the Customer:

    * Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service
    * Diagnose customer needs and/or concerns
    * Handle difficult customer calls in a courteous and professional manner
    * Create and maintain a positive and professional connection with caller at all times
    Problem Resolution:
    * Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
    * Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities
    * Display exceptional decision-making and problem-solving capabilities to take immediate action on all calls
    Revenue Generation:
    * Ability to assess customers' needs and satisfy them with recommendations from our healthy hydration portfolio
    * Achieve monthly sales/product education goals

    What you bring to the job?

    Basic Qualifications:

    * High school diploma or GED
    * Minimum of 1-year previous customer service and/or call center experience
    * Ability to thrive in a fast-paced environment

    Stop your search and apply today. We love referrals so please share our job with friends and family.
  • Valid City, State or Zip Code: Boston
    Job Type : Temporary
    Date: Thursday, 18 April 2019
    What's in it for you?

    * Full time hours 40 per week, 8:30am-5pm
    * Competitive wages between $13.25 per hour
    * Contract
    * Weekly pay

    What is the job?

    * Interact with customers via phone or email to provide information in response to inquiries about products and services, and to handle and resolve complaints

    What you bring to the job?

    * 1-2 years Call Center Experience
    * Bilingual
    * Ability to pass assessments
    * Ability to pass a background and drug test



    Stop your search and apply today. We love referrals so please share our job with friends and family.
  • Valid City, State or Zip Code: Overland Park
    Job Type : Contract
    Date: Thursday, 18 April 2019
    Manpower is recruiting for a Customer Service Rep to work a 4 month temporary position in Overland Park, KS.

    Duties: Candidates will be assisting our Human Resource Service Center with Workmans Compensation claims. Limited phone work is required for this position; however there is emphasis on attention to detail and excellent computer skills.

    Hours: 10:30am - 7:00pm M-F
    Location: 10881 LOWELL SUITE 300 OVERLAND PARK KS 66210
    Pay: $1575/hr

    Stop your job search and apply today. Do you need more information? Contact me at Cheryl.snowden-wright@manpowergroup.com. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Jefferson City
    Job Type : Contract
    Date: Wednesday, 17 April 2019
    Are you ready for a change? Are you looking for a company you can grow and advance with? Call us today! A reputable company in Jefferson City, MO is looking to add dedicated individuals to their team! If you have experience working in a call center environment, experience in medical billing and coding, or are just interested in learning more, please call us today at 573-635-2434, or apply online at www.manpower.com. Ask us how to earn over $1k in bonuses in just 6 months!
  • Valid City, State or Zip Code: Fredericton
    Job Type : Contract
    Date: Wednesday, 17 April 2019
    Hours of Operation: Monday to Friday -7am-11pm Saturday/Sunday - 10:00am-10pm. Must be flexible to work shifts within these scopes. Customer Service Delivery professionals includes the management of customer interactions to increase customer satisfaction and improve service quality. The role includes some or all of the following key responsibilities:
    * Sense of achievement providing excellent customer service and technical support in an inbound customer contact environment
    * Fulfilling work satisfying customer expectations in a way that also complies with best practices
    *Demonstrating empathy by listening attentively to customer concerns
    * Maintaining high customer satisfaction ratings and service level
    Qualifications;
    * 1 year of experience in: Customer Service Delivery/Customer Contact Services
    * Clear criminal record
    * High School Diploma or equivalent
    What is offered to you!
    * Free onsite parking
    * Spacious work stations with updated technology platforms and equipment
    * Supportive environment to assist with individual success
    * Complimentary coffee, tea and hot chocolate bar
    * A sense of community! Inclusive, open, and engaging work environment
  • Valid City, State or Zip Code: Charlottesville
    Job Type : Contract
    Date: Wednesday, 17 April 2019
    Customer Support Representative

    Do you pride yourself on your customer service skills? Are you an upbeat, organized and empathetic customer support representative Looking for a full-time position where you can make a difference in people's lives? We are currently hiring Customer Support Representatives in Charlottesville, VA!

    What's in it for you?
    *Sunday through Thursday 9:30am-6:00pm
    *Great work environment
    *Weekly pay
    *Supporting a great customer service team
    *Doing what you enjoy

    Responsibilities:
    *Manage incoming phone calls, emails, voicemails
    *Follow up with Customers' needs
    *Work on projects that support companywide goals and initiative
    *Great Customer Service skills
    *Great attention to detail
    *Thinking of new ways to enhance the customer's experience.

    What do you bring:
    *Strong, upbeat personality
    *Ability to type 45 WPM
    *Proficiency in Microsoft office
    *At Least 6 months experience in e-commerce, customer service, retail, hospitality or a related industry.
    *Excellent written and verbal communication
    *Team player
    *Prioritize and organize tasks projects to ensure deadlines are met

    Please contact me today at 434-270-5690 for more details. Do you know someone that would be great for this position? Share this post with them today!

    Together, Manpower and University of Phoenix are offering actively assigned eligible Manpower associates FULL TUITION COVERAGE in pursuit of a first-time bachelor's degree through MYPATH! Learn more by clicking: https://www.manpower.com/wps/portal/manpowerUSA/career-resources
  • Valid City, State or Zip Code: Mississauga
    Job Type : Permanent
    Date: Tuesday, 16 April 2019
    In this exciting role, the Bilingual Consumer Service Representative (CSR) is responsible for establishing and maintaining relationships with consumers on behalf of our Client by taking personal and complete responsibility for each consumer contact via phone, email or social media and by ensuring that consumer needs are met. Serving as an external brand ambassador to the consumer in Canada this role must convey professional expertise in our products, brands and services.

    The Job:

    * Manage consumer interactions in both French and English professionally, efficiently and with good communication skills.
    * Acknowledge and appropriately greet and assist every consumer in a timely manner, attending to consumer questions, complaints and concerns immediately, and facilitate satisfactory resolution.
    * Adhere to published policies and procedures and ensure that all consumer interactions are properly documented in SAP.
    * Leverage superior product technical knowledge and resources to resolve consumer product questions, thereby avoiding unnecessary service calls.
    * Effectively present and make recommendations on products; conveying quality, integrity and a superior understanding and delivery of consumer needs.
    * Exceed established key performance indicator metrics such as: consumer satisfaction, attendance, adherence to schedule, service call avoidance, average handle times, and resolution.
    * Provide back-up support for other queues and departments as necessary.
    * Complete Daily and weekly reporting metrics

    What's in it for you?
    * $21.00 per hour
    * Flexible between 8am to 8pm (will have set shift)
    * Fun, upbeat, and progressive work environment
    * Opportunity for advancement in the company
    * Weekly pay plus 4% vacation pay
    * Access to Manpower's online skills development database

    What you bring:
    * Excellent communication in both English and French (written and verbal)
    * High School diploma or equivalent required, college degree strongly preferred
    * Minimum 1 year experience in consumer service
    * Demonstrated customer obsession resulting in the ability to meet and exceed consumer needs
    * Pro-active problem solving skills
    * Ability to work well within team environment
    * Intermediate proficiency with keyboard and Microsoft Office applications
    * Ability to work with multiple systems at any given time.

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs
  • Valid City, State or Zip Code: St Catharines
    Job Type : Contract
    Date: Tuesday, 16 April 2019
    Our client is looking for great Customer Service Representatives specializing in Social Media, at their St. Catharines location. This role will support the business' customer base through chat, email and phone support. We are looking for flexible and quick learners, able to adapt to continuously evolving needs of both the business and the customer.

    This role will begin in May and be a full time, 6 Month contract with the potential for hire. This is an exciting opportunity for an experience customer service representative that has a strong knowledge of social media.

    What's in it for you?
    - Full time hours
    - 6 Month Contract, with potential for hire
    - Hours between 8 am and 11:30 pm (must be flexible to work between these hours)
    - $16.00 an hour

    What you will be doing:
    - Support and expand social media self-serve advertising customer base
    - Provide product and basic tool support to improve customer experience
    - Receive and log all customer problems, requests and issues and ensure proper documentation
    - Perform customer requests and identify problems
    - Follow-up on incidents with customers to ensure customer satisfaction

    What you bring to the role:
    - High school Diploma or GED
    - Minimum of 1 year customer service experience
    - Excellent communication skills
    - Ability to work all shifts as required
    - Experience using social media

    What can you expect?
    - Free onsite parking
    - Spacious work stations with updated technology platforms and equipment
    - Supportive environment to assist with individual success
    - Complimentary coffee, tea and hot chocolate bar
    - A sense of community! We pride ourselves on our inclusive, open, and engaging work environment

    If this sounds like something you would like to be considered for, please call apply today! You can also email application to kaleigh.walters@manpower.com

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs
  • Valid City, State or Zip Code: Springfield - Clark County
    Job Type : Contract
    Date: Tuesday, 16 April 2019
    We are seeking for a Customer Care Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

    What's in it for you?

    Opportunity to work with a Fortune 500 Company
    A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.
    $13.00-$14.00/ Hour
    Temp-to-perm job with competitive benefits
    Stop your job search and apply today. You can also check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Thorold
    Job Type : Contract
    Date: Tuesday, 16 April 2019
    Our client is looking for great Customer Service Representatives specializing in Social Media, at their Thorold location. This role will support the business' customer base through chat, email and phone support. We are looking for flexible and quick learners, able to adapt to continuously evolving needs of both the business and the customer.

    This role will begin in May and be a full time, 1 year contract with the potential for hire. This is an exciting opportunity for an experience customer service representative that has a strong knowledge of social media.

    What's in it for you?
    - Full time hours
    - 12 Month Contract, with potential for hire
    - Hours between 8 am and 11:30 pm (must be flexible to work between these hours)
    - $16.00 an hour

    What is the job?
    - Support and expand social media self-serve advertising customer base
    - Provide product and basic tool support to improve customer experience
    - Receive and log all customer problems, requests and issues and ensure proper documentation
    - Perform customer requests and identify problems
    - Follow-up on incidents with customers to ensure customer satisfaction

    What you bring to the role:
    - High school Diploma or GED
    - Minimum of 1 year customer service experience
    - Excellent communication skills
    - Ability to work all shifts as required
    - Experience using social media

    What can you expect?
    - Free onsite parking
    - Spacious work stations with updated technology platforms and equipment
    - Supportive environment to assist with individual success
    - Complimentary coffee, tea and hot chocolate bar
    - A sense of community! We pride ourselves on our inclusive, open, and engaging work environment

    If this sounds like something you would like to be considered for, please call apply today! You can also email application to kaleigh.walters@manpower.com

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs
  • Valid City, State or Zip Code: Montréal
    Job Type : Permanent
    Date: Tuesday, 16 April 2019
    Vous aimeriez faire partie d'une compagnie québécois connue mondialement ? Notre client, dans le domaine des boissons alcoolisées, est à la recherche de représentant aux ventes pour offrir un service complet et impeccable par téléphone.
    En tant que représentant aux ventes B2B de notre client, vous êtes un point de contact important.
    Venez faire partie d'une équipe dynamique et gagnante !

    Vos responsabilités :
    Offrir un service à la clientèle par téléphone;
    Proposer les produits de la compagnie et les plans de promotions;
    Savoir faire la différence entre les gammes de produits, les marques et emballage;
    S'intéresser au client, à son inventaire de stock et savoir saisie les occasions de ventes;
    Être en communication constante avec les différentes parties, soit la distribution et les agents sur le terrain afin de coordonner les opérations avec le client.
    Ce que vous devez avoir :
    DES ou DEP
    Bilingue Français ; Anglais intermédiaire
    Très bonne écoute active et communication;
    Ce que vous offre le poste :
    Un salaire avantageux de 20.75$
    Un horaire de 7h à 16h30
    Les heures ne seront pas garanties, vous pourriez être sur Appel.
    Localisation accessible en transport en commun.
    Vous êtes une personne dynamique et aimez offrir un service à la clientèle sympathique ?
    N'hésitez pas et envoyez-moi votre candidature.

    Sabrina Tazibt
    Sabrina.Tazibt@manpower.com
    514-848-9922 Ext. 4112
  • Valid City, State or Zip Code: Farmers Branch
    Job Type : Contract
    Date: Tuesday, 16 April 2019
    Do you enjoy the world of fast-paced environment? Manpower has the job you've been looking for. We have immediate openings for Cashiers/Sales Clerks in Dallas!

    What's in it for you?
    1st Shift
    $12/hr.
    1-month Assignment

    What is the job?
    Cashiers most often complete transactions for customers and handle their money, make the change, and render receipts.
    Oftentimes a cashier will be responsible for counting and documenting the money received during the day in their register or till.
    Sales clerks in some businesses have additional responsibilities, such as helping the company with merchandising, sales, promotions, and shelf stocking.
    Some cashiers must help customers locate merchandise.
    Scanners and computers are standard in larger businesses, but smaller businesses might manually enter this data into registers or onto an adding machine.
    Casinos employ sales clerks to exchange coins and pay customers their earnings.

    What do you bring to the job?
    High School Diploma or GED Equivalent
    Ability to pass a background check and drug screen
    Good communication skills, verbal and written

    Stop your job search and apply today. Do you need more information? Also, check out the Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Boston
    Job Type : Contract
    Date: Tuesday, 16 April 2019
    Manpower is looking for a Call Center Rep
    Hours: 8:30AM to 5:00PM
    Pay rate $14.25/ hour must be Bilingual Spanish
    Must be able to pass drug and background screening. Possible temp to perm.
    Interact with customers via phone or email to provide information in response to inquiries about products and services and to handle and resolve complaints. Alternate Job Titles Include: Customer Service Representative; Call Center Representative; Contact Center Agent.
  • Valid City, State or Zip Code: Mountain View
    Job Type : Contract
    Date: Monday, 15 April 2019
    Title: Mascot/Customer Service Associate Needed
    Pay: $21 per hour

    Job Description:

    *You would have to wear a costume and have an energetic personality*
    *Building Security Testing/Awareness
    *Associate is to provide metrics to client on a daily interaction with client population.
    *Associate to provide metrics to include but not limited total number of customer interactions.
    *Adhere to client's communication policies in its interaction with their employees.

    The company offers GREAT perks

    Benefits:

    *Meals are provided (Breakfast and Lunch).
    *Will be in suit for 30 minutes at a time.
    *Medical and Dental insurance available.
    *Suit has built in AC
    *Off on weekends and all major holidays
  • Valid City, State or Zip Code: Montréal
    Job Type : Contract
    Date: Monday, 15 April 2019
    Customer service representative (Contract)

    The bilingual Customer Representative will be responsible for managing all aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services. Customers may be internal or external with requests of varying degrees of complexity.
    Must have strong interpersonal, customer service and communication skills
    The work environment is challenging, fast-paced depending on the period, professional but relaxed in an insurance field.

    Description:
    1-2 years of experience of Customer Service
    Calls will be about information requests, case information requests, and information on medical coverage.
    Contractors will handle different requests
    All inquiries will be over the phone and questions will be answered directly during the calls, or after some research.
    Calls will be mainly inbound with some follow up outbound call will be necessary as well.

    Qualifications:
    Excellent communication skills in French and in English
    Enjoy searching for information
    Ability to multitask
    Details oriented
    Computer savvy

    Nice to have:
    Able to adapt to changes
    Able to focus/listen for a long period of time
    Positive attitude, go-getter attitude
    Contractors will be training and will use internal database/programs.

    Hours of operation:
    The shift will be from 8:00 pm - 8:00 pm (no work on Saturdays and Sundays).
    1 year contract
    Salary: $18.85

    Dress code:
    Business casual (no jeans or casual shoes)

    Due to the significant number of candidates, only those retained will be contacted.

    _____________________________________________________________________________________

    Représentant Service à la clientèle (contrat)

    Le représentant au service à la clientèle est responsable de la gestion des demandes des clients par téléphone, par courriel, prise de commandes et suivis. Les clients peuvent être soit externes soit internes et leurs demandes peuvent être variées de la plus simple à la plus complexes. Ce poste requiert de fortes habiletés interpersonnelles et de communication.
    L'environnement de travail et professionnel et présente des défis dans le domaine de l'assurance.

    Description :
    1 à 2 années d'expériences en service à la clientèle
    Les appels concernent des demandes d'information sur la couverture médicale et des requêtes sur ces cas particuliers.
    L'agent aura à traiter des demandes diverses
    Les réponses aux requêtes se feront durant l'appel après avoir fait les recherches nécessaires.
    La majorité des appels sont entrants et quelques appels sortants lorsque les suivis sont nécessaires

    Compétences :
    Excellentes habiletés en français et en anglais
    Aimer faire de la recherche d'information
    Habile pour le multitâches
    Orienté détails
    À l'aise en informatique

    Atouts :
    Capable de s'adapter au changement
    Apte à se concentrer/écouter pendant une longue période de temps
    Attitude positive et fonceuse

    Horaire de travail :
    L'horaire de travail est de 8h à 20h du lundi au vendredi.
    Contrat d'un an
    Salaire : 18.85$

    Code vestimentaire :
    Tenue décontractée (pas de jean ni de chaussures de sport ou de loisirs)

    En raison du nombre important de candidature, seules celles qui sont retenues seront contactées.
  • Valid City, State or Zip Code: Winnipeg
    Job Type : Permanent
    Date: Saturday, 13 April 2019
    Spring is here! Are you on your school break?
    Want to work Full-Time? Then turned Part Time on September?
    Do you want to start now? Then this is for you!

    Our client is a premier service provider for North American companies that can offer you the opportunity to make a difference in millions of lives. They ensure exceptional customer service experience to their customers and transforms conventional consumer interactions into more unique customer experience

    Manpower is seeking several Bilingual French - Customer Care Specialist (Students) to commence on April 29, 2019.

    What we offer:

    * Career Growth
    * Permanent Jobs
    * Full Time Hours
    * Generic Benefits
    * Shift Premiums
    * Hourly Wages $15.00

    In order to qualify for this role, it is vital that you:

    * Completion of high school (Grade 12) or equivalent
    * Minimum of 1 year exceptional customer service experience in any related industry
    * Superior interpersonal and customer service skills
    * Superior verbal and written communication skills on both languages (French and English)
    * Ability to be flexible organized and manages priorities in a Fast Phase environment
    * Comfortable using Microsoft Word and Excel programs.
    * Good organizational skills and Ability to work independently or as a member of a team and get along well with others
    * Willingness to learn and flexibility to take on additional duties as requested

    Essential Functions

    * A successful candidate will answer phone or email inquiries from customers, depending on the job; you'll place orders, respond to and handle customer issues, or make appointments.
    * Customer Service Agents are expected to handle a high volume of calls and to have excellent communication and problem-solving skills.
    * You will build and maintain relationships with an organization's most important customers
    * This is a hands-on position working with assigned clients to make sure that they are satisfied with the company's services and products.
    * Your job is to ensure client satisfaction and to work with team members, other company departments, and external vendors to ensure that the customer's needs are met.

    Manpower is a Fortune 500 company, with a worldwide network of 4,400 offices around the globe and 32 offices in Canada. As a world leader in the employment industry, we have been named Americas Most Admired Staffing Company by Fortune Magazine for four consecutive years.

    To learn more about the changing world of work, please visit our website and follow us on Facebook Manpower Manitoba.
  • Valid City, State or Zip Code: Winnipeg
    Job Type : Contract
    Date: Saturday, 13 April 2019
    Manpower is currently seeking immediate start for Customer Service Representatives - English Speakers

    These positions commence at the end May 2019 for a temporary full-time work.

    For over 20 years our client has been helping people and organizations have a positive impact in the world. Listening and engaging directly with customers and donors through multiple channels gives a unique ability to provide the right solutions for extending reach, developing lasting relationships and delivering meaningful results.

    What we Offer:

    * Range of Wages: $11.35 HR to $13.35 HR
    * Type of contract: Temporary Full Time
    * Length: Three months
    * Paid Training and Great Incentive Programs
    * Between 32 to 40 Hours per week
    * Location: Downtown
    * Inbound call center (Back Office)
    * Start date: Starts Immediately

    In order to qualify for this role, it is vital that you:

    * Be available from Monday through Sunday
    * Must be able to work 5 Days a week
    * Must be available in between 7:00AM to 8:00PM
    * Public Transportation is Available
    * High School Diploma or equivalent with a minimum of one year experience in the field or in a related area
    * Strong hold of communication skills in English speaking
    * Excellent written communication skills
    * Fantastic experience in Microsoft Office Suites (Microsoft Word, Outlook and Excel)
    * Minimum of 35 WPM with 90% Accuracy

    Essential Functions

    * Show case the highest level of ethical standards and donor stewardship to every call and ensure these principles remain at the heart of our client management and internal teams
    * Responsible on providing responsive, proactive and flexible solutions and ideas when servicing our client's needs and obtain customer information by answering telephone calls, assisting clients and verifying information.
    * Responsible for handling client's complaints, questions and inquiries concerning billing, products, equipment, technical challenges, services and reports problem areas with the utmost degree of professionalism and courtesy with an aim to resolve issues of the customers within one call
    * Deal with business transactions associated with new customer account activation on the terminal of the computer while providing alternative solutions with an aim to retain the customer's business
    * Communicate and confer with customers by using various web based tools while Working in a single or multiple skill sets or queues over different channels of customer contact
    * Use mechanized systems to handle customer request and organize as well as complete service orders
    * Keep track of the improvement in the customer retention through programs and provided services
    * Make recommendations on upgrades, features, rate plans and accessories as per the requirement of the clients
    * Stay updated with the knowledge of each service, product and promotion.

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