Home  Call Center and Customer Service Jobs
  • Location: Ottawa
    Job Type : Permanent
    Date: Thursday, 14 March 2019
    Le travail Boutique\Magasin vous fatigue et vous recherchez un travail qui vous permettra d'un balancement de vie? Ne regardez plus ailleurs! SVP nous contacter si vous rechercher du changement pour une meilleure qualité de vie dans un opportunité d'emploi dans un poste d'agent de service a la clientèle. Pourquoi stagner votre vie quand vous pouvez la changer! Venez partager votre histoire avec nous si vous possédez d'excellentes compétences en service à la clientèle et que vous voulez travailler dans un environnement diversifie avec une équipe du tonnerre. Un de nos clients, un leader dans le monde bancaire est a la recherche de plusieurs représentants(es) en service à la clientèle pour joindre leur équipe grandissante.

    Ce que ce poste propose?

    * Salaire horaire de - $19.44 + 4% vacances payés

    * Conges Fériés payés

    * Bonification $$ sur reference

    * Must be available to work shifts from 8am to Mid-night, including weekends.

    * Opportunité d'un poste permanent après 6 mois de contrat

    Vos responsabilités dans ce rôle?

    * Traiter l'information des comptes de dépôt courants

    * Fournir des services bancaires de base

    * Répondre à un grand débit d'appels, en assurant un calibre de service élevé en tout temps

    * Interagir avec la clientèle et offrir des solutions et conseils personnalisés

    * À titre de membre de l'équipe du centre de communication avec la clientèle, vous êtes au cœur des opérations quotidiennes et votre interaction avec les clients influence leur perception de la banque. Vous apporterez l'expérience et les compétences suivantes en vue de répondre aux besoins de la clientèle

    Ce que ce poste peut vous offrir?

    * Travail à plein temps dans un lieu central facilement accessible

    * Rémunération concurrentielle

    * Contrat à long terme offrant la possibilité d'accéder à un statut d'employé permanent

    * Occasion de représenter un employeur canadien de choix et une institution bancaire majeure

    * Trois (3) semaines de formation rémunérée en classe et deux (2) semaines de formation rémunérée en poste

    Ce qui réalisera votre embauche?

    * Solides compétences en communication et excellente capacité à mener plusieurs tâches de front

    * Minimum d'un (1) an d'expérience en service à la clientèle

    * Diplôme d'études secondaires ou l'équivalent

    * Casier judiciaire vierge

    * Bilingue (anglais et français)

    * Solides compétences en informatique et vitesse de frappe d'au moins 25 mots par minute

    * Disponibilité à travailler selon un horaire variable (jours, soirs et fins de semaine)

    * Solides compétences en communication et excellente capacité à mener plusieurs tâches de front

    Intéressé? SVP contacter: 1-800-265-2833

    Manpower offre à ses associés une expérience professionnelle appréciable, des possibilités de formation et de développement ainsi que des conseils de carrière. Manpower leur propose également des avantages exceptionnels, notamment des rabais (hôtels, assurances habitation et automobile, vêtements, etc !

    ManpowerGroup reconnaît l'importance de fournir un milieu de travail accessible et sans barrières. Nous veillons à créer un environnement accueillant, équitable et inclusif en offrant un accès égalitaire à nos services. ManpowerGroup s'engage à fournir des aménagements spéciaux et s'efforcera, en concertation avec vous, de satisfaire vos besoins.
  • Location: South Miami
    Job Type : Contract
    Date: Thursday, 14 March 2019
    Manpower has immediate opening for Customer Service Representative in Miami, FL.

    What's in it for you?

    · $11.00 per hour

    · Able to work 11:00am to 10:00 PM- M-F plus Sat and Sunday (40 hours)

    · Temp-to-perm

    What is the job?

    · Job Purpose
    - Provides front line, direct contact with customers when filing claims over the phone.
    - Informs customers of the organization's products and/or services.

    Primary Job Accountabilities/Responsibilities
    - Files claims by collecting pertinent information from customers.
    - Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.
    - Follows standard screens/scripts to perform most tasks, the ability to navigate a computer based system, maintains and updates company records as needed.
    - Processes and determines coverage by reviewing forms and other applicable records.
    - Maintains professionalism and effectively interacts with all contacts, both internal and external.
    - Maintains department quality standards and performs job duties as directed by supervisor

    What you bring to the job?

    · Bilingual in Spanish and previous customer service experience

    · High School Diploma or GED

    · Ability to pass the drug test and background check

    Stop your job search and apply today. Send a copy of your resume to rimajoy.centeno@manpower.com. Do you need more information? Contact Rima at 414-312-5144 ext. 1848. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath.
  • Location: Scottsdale
    Job Type : Contract
    Date: Thursday, 14 March 2019
    Manpower has immediate opening for PC Customer Service in Scottsdale, AZ..

    What's in it for you?

    o $17.00 per hour

    o Mon-Fri 9:00a-6:00p

    o Temp-to-perm

    o Training Achievement bonus of $50 to be paid upon conclusion of successfully completing training class

    o Retain the $100 bonus for working with Assurant for one month with no absences

    What is the job?

    *The Claims CSR role is responsible for providing front line, direct contact with clients and customers. This is principally done through receiving or placing telephone calls, however mail, express delivery, fax and other electronic methods (e-mail) are also possible means of communication. Generally uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer. Recognizes consistent problem areas and reports to higher level for action. Responds in a timely manner. Assists the client/customer in moving through the claims process. Assesses the need for providing information or education to the customer.

    Duties / Responsibilities:

    Responsible for processing inbound calls for initial reporting of claims by policyholder, client (mortgage company, etc.) or other.
    Provides status on existing claims to either policyholder and/or client.
    Updates computer records in order to maintain data integrity of information.
    Resolution of customer issues and refers escalated items to higher levels for guidance.
    Researches information in order to provide customers with basic data related to policies.
    Maintains client relationships via quality customer service and timely processing of additional claims request through fax/email.
    Knowledgeable of products related to auto/ mortgage business and additional product/services associated with the company.
    Other duties as assigned by management and may support other departmental areas based on business need.
    Knowledgeable of multiple claims applications including mainframe and windows based systems.

    What you bring to the job?

    * Minimum 6 months - 2 years of customer service related experience. Doesn't have to be in a call center environment, but that is a plus.
    * Knowledge of insurance industry is a plus.

    * High School Diploma or GED
    * Ability to pass the drug test and background check

    Stop your job search and apply today. Send a copy of your resume to rimajoy.centeno@manpower.com. Do you need more information? Contact our recruiters at 414-312-5144 ext. 1848. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Location: St. Petersburg
    Job Type : Contract
    Date: Thursday, 14 March 2019
    Manpower has immediate opening for Vehicle Protection Claims Adjuster in Saint Petersburg, FL.

    What's in it for you?

    · $16.25 per hour

    · Training Schedule: 8:00a-5:00p or 9:00a-6:00p for 3-4 weeks Available Shifts: Open and subject to change from 8:00a-8:00pm Mon-Fri (40 hours) + possible Sat from 9:00a-6:00p - currently hiring for later shifts (10a-7p/11a-8p) Shifts are 9 hours including a one-hour unpaid lunch and two fifteen-minute paid breaks.

    What is the job?

    claim adjudication and problem resolution in the VPS Contact Center - 90%
    1. Responds to and resolves issues encountered by clients and customers in a timely and positive manner. This involves mostly inbound calls, but may also include outbound calls, email, fax and chat
    2. Ensures that all customer/client requests are responded to in a timely manner, and meaningful solutions are proposed and implemented
    3. Adheres to standards for effective job performance and development
    4. Gains and maintains in-depth understanding of VPS products, clients, systems and applications
    5. Ensures compliance with ISO, SOX, PCI and other applicable internal and external audits and/or contractual obligations
    6. Adjust and document all claims within departmental standards and in accordance to applicable laws and policy provisions to ensure compliance with all Department of Insurance Regulations
    7. Process claims with accuracy to confirm coverage by reviewing all available tools including contract and web based applications to resolve complex issues and refer any issues as necessary to senior level adjusters or supervisor
    8. Adjudicate claims with accuracy, by working directly with the repair facility, inspection and parts vendors and multiple other resources to ensure proper claims adjudication within departmental standards
    9. Document reasons for denial or authorization of claim in accordance with policy conditions and quoting policy language to the correct parties in a timely manner within authority level and seek approval when above authority

    Process improvements and personal development - 10%
    1. Partakes in, and adheres to, training programs and quality assessment standards for effectiveness in supporting departmental goals and objectives
    2. Actively participates in the development of personal performance management plans

    What you bring to the job?

    · Prior claims experience

    · High School Diploma or GED

    · Ability to pass the drug test and background check

    Stop your job search and apply today. Send a copy of your resume to rimajoy.centeno@manpower.com. Do you need more information? Contact Rima at 414-312-5144 ext. 1848. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath.
  • Location: Ottawa
    Job Type : Permanent
    Date: Wednesday, 13 March 2019
    Are you seeking a chance to grow in Finance industry? Manpower can make it happen.
    Our Client, one of the top 5 Banks in Canada is looking for bilingual candidates to join their customer service representative team. This is your chance to enter the ocean of opportunities and growth.
    As a customer service representative, you will not only help with the operations but also use the financial knowledge to customer requests related to Banking services and contribute to ongoing improvement for one of the leading financial institutions.
    What's in it for you?
    *Full time hours with weekly pay plus 4 percent vacation pay
    *Great work life balance with two consecutive days off and a schedule provided in advance
    *Competitive hourly rate starting at $19.44 per hour with wage increases opportunities
    *Work in a cutting-edge industry within a clean and climate-controlled facility
    *Receive paid on the job training and mentor-ship in a variety of roles
    *Access to thousands of free career related courses via our online education portal

    What is the job?
    *Interact with customers via phone and or email
    *Provide information in response to inquiries about products and services
    *Handle and resolve complaints from customers in a professional, friendly and efficient manner
    *Rotational shift- Monday-Sunday for 8 hours a day, 5 days a week somewhere between 8am- 12am.

    What you bring to the job?
    *Previous customer service experience in retail, finance, administrative or call center sectors
    *Great attitude and ability to work in a team
    *Excellent communication in English or French is essential as 70% of the calls are French
    *Availability to work a flexible schedule
    *High school diploma or equivalent (such as a GED)

    Stop your job search and apply today. Do you need more information? Contact our recruiters at 1-800-265-2833. We love referrals. Visit the Jobs section of our Facebook page @ManpowerEasternON and easily share opportunities with friends and family and increase your compensation for each successful referral. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.ca/mypath

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Charlotte
    Job Type : Contract
    Date: Wednesday, 13 March 2019
    What are you working forward to?

    As a Manpower employee you can expect to be placed into a career. We find the best fit candidates and place them to great opportunities !

    What you'll do as a Customer Service Representative?

    As a Customer Service rep you will be responsible for taking inbound called pertaining to equipment rentals. Customers will likely call to start a contract renting equipment or simply needing to end their service . Either way they will need a great rep to be able to assist them along the process

    Whats Expected

    To be successful in the role you will have to have great people skills, written/ verbal communication skills, computer skills, Ability to work in a team environment, and the ability to maintain a positive relationship with customers.

    What you'll need to be considered for this role

    Customer service experience
    Proficient computer skills

    Fully fluent in English and Spanish is a PLUS !

    Be 18-years-old or older

    Have a high school diploma or equivalent

    Be willing to take a drug test, Background test, Company Assessment
  • Location: Duluth
    Job Type : Contract
    Date: Wednesday, 13 March 2019
    Manpower has immediate opening for a Customer Care Specialist - Spanish Bilingual in Duluth GA

    What's in it for you?

    * Shift : Shifting schedule

    * Pay Rate : $14.00 per hour

    * Duration : 6 months temp to perm

    What is the Job?

    * Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.

    * This role requires listening to our customer's concerns and showing empathy while resolving their issue.

    * Because every customer is different we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges.

    * You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.

    What to bring to the job?

    * At least 1 year Call Center experience

    * Strong attention to detail

    * Love talking to people and ability to WOW customers on every call

    * Excellent verbal, written, and listening skills

    * Relentless drive to own the customers problem and resolve it

    * Ability to adapt well to change

    * Ability to work well in a fast paced work environment

    * Ability to think outside of the box to resolve problems

    * Ability to multitask using technology, including call handling, loan level review and call documentation

    * Minimum high school diploma or GED, and 1 year work experience required

    * College degree with 0-1 year work experience, preferred
  • Location: Ontario
    Job Type : Contract
    Date: Wednesday, 13 March 2019
    Contact Malaika Davis 951,808.8302 or email malaika.davis@manpower.com. Monday - Friday; 8AM - 5PM.

    Position: Customer Service Inbound Position
    Location: Ontario, CA
    Pay rate: $14-$15
    Work Schedule: Monday - Friday, 8AM-5PM

    Job Description:
    Interact with customers via phone or email to provide information in response to inquiries about products and services and to handle and resolve complaints. Alternate Job Titles Include: Customer Service Representative; Call Center Representative; Contact Center Agent.
  • Location: Mississauga
    Job Type : Contract
    Date: Wednesday, 13 March 2019
    We are currently looking for a Customer Service Rep for one of clients in Mississauga!!!!

    RESPONSABILITIES:

    * Manages customer inquiries and responsible for responding as required.
    * Under direction from Client Manager, works on administrative work to support customer requirements.
    * Works on problems of entry level complex scope.
    * Follows established guidelines and interprets policies.
    * Evaluates unique circumstances and makes recommendations.

    MUST HAVE:

    * University degree. or 3 + years in customer service roles or in like roles/businesses.
    * Demonstrates a basic knowledge of key Services, operational policies, processes and methodologies applicable to project management.
    * Understands project management methods.

    WORKING LOCATION: Mississauga

    PAY RATE: $20.35/hour

    LENGTH: 6 months contract!
  • Location: Boca Raton , Delray Beach , Lake Worth , Boynton Beach , Lantana
    Job Type : Contract
    Date: Wednesday, 13 March 2019
    Manpower is currently hiring a Data Entry Specialist with great customer service skills in Delray Beach. Monday – Friday 8:00 am to 4:00 pm. SUMMARY: The position of Data Entry Specialist consists of being able to learn and retain company and dealership processes and then communicate effectively (verbal and written) with dealerships, DMV, and vehicle purchasers. This is a fast paced position and will require the representative to be organized, effective, efficient and dependable in completing their daily tasks and responsibilities. A successful representative will be flexible and adaptable.
  • Location: El Paso
    Job Type : Permanent
    Date: Wednesday, 13 March 2019
    Looking for a change? Looking for a Direct Hire FT opportunity? Well you're in luck! We have several openings for CSR's to be hired on a FT perm basis. This is a great company with opportunity for advancement if you have the interest.

    What in it for you?
    -FT work
    -Direct Hire opportunity
    -Great pay!
    -Great opportunity to receive increases based on performance.
    -Company benefits
    -Company perks!
    -Job stability!

    What you bring:
    -6 months plus of current work experience
    -HS/GED
    -Strong work ethic
    -Flexibility to learn new processes

    Job Duties:
    -Inbound Customer Service
    -Call Center environment
    -Ability to work 40+ hours

    If you are interested and would like to learn more about this opportunity, please do one of the following:
    1 - Call us at 915-592-6196
    2 - Send your word formatted resume/cv to elpaso.tx@manpower.com
    3 - Stop by and visit us in person @ 6600 Montana, Suite H. We are on the corner of Airway next to Peter Piper Pizza

    Look forward to hearing from you soon!
  • Location: Scottsdale
    Job Type : Contract
    Date: Tuesday, 12 March 2019
    Manpower is looking for Bilingual - Spanish Customer Service Representatives in Scottsdale, Arizona

    **For faster processing, email your resume to rona.ramos@manpower.com with on the subject line. ****

    What's in it for you?
    * Competitive Wage: $14.25 / hr
    * temp to perm
    * M- F 9AM -6PM

    What is the job?
    * Responsible for processing inbound calls for initial reporting of claims by policyholder, client (mortgage company, etc.) or other.
    * Provides status on existing claims to either policyholder and/or client.
    * Updates computer records in order to maintain data integrity of information.
    * Resolution of customer issues and refers escalated items to higher levels for guidance.
    * Researches information in order to provide customers with basic data related to policies.
    * Maintains client relationships via quality customer service and timely processing of additional claims request through fax/email.

    What you bring to the job?
    * Fluent in Spanish and English language
    * Ability to adapt easily as procedures/assignments change
    * Ability to multi-task and organize
    * At least one year experience in a clerical and/or call center environment
    * PC proficient with the ability to effectively navigate multiple systems
    * Strong verbal and written communication skills
    * Ability to pass typing test (5000kph required)
    * Available to work overtime weekly and/or Saturday hours as workload demands
    * Hs diploma / GED

    Stop your job search and apply today. Send your resume to rona.ramos@manpower.com or contact Rona at 4143125144 ext 1826. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Location: Cary
    Job Type : Contract
    Date: Tuesday, 12 March 2019
    We are seeking a Call Center Representative to join our client's team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

    Responsibilities:
    Provide troubleshooting assistance to customers
    Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
    Maintain a high level of world class customer service/professionalism to a wide range of customers.
    Ability to navigate through multiple computer applications with speed and accuracy.
    Ability to work with customers to resolve inquiries.
    Recommend products that best suit the customer.
    Handle customer inquiries and complaints
    Document and update customer records based on interactions
    Develop and maintain a knowledge base of the evolving products and services

    Qualifications:
    6 months of experience in customer service, sales, or other related fields
    Ability to type at least 25 wpm
    Ability to build rapport with clients
    Ability to prioritize and multitask
    Positive and professional demeanor
    Excellent written and verbal communication skills
  • Location: Onalaska , La Crosse , Holmen , West Salem , Bangor
    Job Type : Contract
    Date: Tuesday, 12 March 2019
    Do you possess great social media skills? Do you like a variety of tasks and utilizing your customer service skills in a fast paced work environment?
  • Location: Palm Desert
    Job Type : Contract
    Date: Tuesday, 12 March 2019
    BILINGUAL RECEPTIONISTS NEEDED!

    Currently recruiting for several Receptionist positions, both part time and full time temporary positions located throughout the Coachella Valley.
    If you have great customer service skills and basic computer skills and would like to earn some extra money please contact us.

    Requirements include:
    * Reliable Transportation
    * Flexibility
    * Background and drug assessment

    Salary is based on individual position.
    Manpower is an Equal Opportunity Employer
  • Location: Toronto
    Job Type : Contract
    Date: Monday, 11 March 2019
    Are you a Bilingual Technical Solutions Professional looking for full time opportunity in the banking industry? We are currently recruiting for experienced Technical Support on contract for 6 months offering $23.47/hr!

    As a Technical Support Representative for our client in Toronto you will be the first point of contact for technical support and general queries and providing exceptional customer service to all internal incoming calls.

    Are you interested? The ideal candidate will possess:

    * Strong Technical Support experience or strong understanding of computers
    * Customer Service/Call Center experience
    * Excellent communication skills
    * Flexibility to work rotating shifts between 7am and 8pm, Monday to Friday.
    * Bilingual (English and French)

    Does this sound like your dream job? Apply Today!

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: San Antonio
    Job Type : Contract
    Date: Monday, 11 March 2019
    We are in need of another customer service representative.
    * At least one solid year of customer service experience.
    * Heavy data entry.
    * Proficient in Excel.
    * Good grammar skills.
    * Able to compose professional emails.
    * Bilingual is mandatory

    Pay is $15 per hour,
    Schedule is Monday - Friday 8am - 5pm
  • Location: South Houston
    Job Type : Permanent
    Date: Saturday, 09 March 2019
    Now Hiring near Westchase, Houston area for Call Center Agents - NO SALES!

    Cut the contract- DIRECT HIRE Opportunity

    Call Center Representative
    Do you enjoy communicating with people on the phone and having fun at work? Have a cheery disposition? We are looking for Customer Service professionals to join the Humana campaign at a national call center facility in Southwest Houston, Tx.

    As an Inbound sometimes Outbound Customer Service Representative you will assist customers with inquiries, account determinations, and other phone assistance through phone communications. You will be measured by the quality of the client's experience, accuracy, and communication skills.

    Training Schedule:
    Monday-Friday, 8am-4:30pm

    Varied start times available, the better you do in your training class, allows you to choose what shift fits your needs. Operating hours are 7am-10pm CST.

    40 hour weeks with plenty of overtime up for grabs!

    Skills:
    Ability to type with accuracy while talking.
    Ability to navigate through systems and use multiple software.
    Ability to research information while on the phone at any given time.
    Professional, friendly, and conversational communication skills.
    Willingness and ability to put customer satisfaction first.

    If you are interested in learning more about this opportunity, click APPLY NOW and recruiter will reach out to you within the next 24-48 hours to schedule an immediate interview.
  • Location: Shelton
    Job Type : Temporary
    Date: Friday, 08 March 2019
    Major Consumer Products company in Trumbull, CT is looking For CT State Licensed Hair Stylists to assist panelists in conducting Salon Studies . The Stylists apply products to panelists' hair-either shampoo, conditioner or hair styling aids. During a salon study the stylist will instruct panelists and record their answers.

    * Must be a team player.
    * Currently licensed Hair Stylist by the State of Connecticut.
    * Read and understand protocol.
    * Asks questions and records study answers.
    * Practices Sanitation procedures.
    * Conduct test according to protocol for study.
    * Make sure codes match ballot.
    * Review instruction with panelist and ensures panelists are following test instructions.
    * Familiar with tablet.
    * Able to maintain panelist flow if other stylists are busy with other areas of their jobs. ( not limited to one panelist per time slot)
    * Maintain a flow for clean towels.
    * Empty all syringe buckets. When bucket in prep room is filled bring to settle light station
    * Clean and sanitize station you used for the day.
    * Clean and sanitize panelist drying room.
    * Clean and sanitize waiting room.
    * Look around and pick up test center throughout day.

    Work schedule; this role will require flexibility as t his is a part-time on-call role. Candidates must have availability to work 2-4 days per week Monday to Friday for the hours of 8:30a-4:30p.m. They will be scheduled as needed according to the needs of the business.

    Requires State of CT Cosmetology License
    Requires familiarity with using a tablet
  • Location: Saint-Laurent
    Job Type : Permanent
    Date: Friday, 08 March 2019
    Vous avez de l'expérience en centre-d'appel ? Vous êtes parfaitement bilingue et souhaitez faire partie d'une entreprise hors-pair dans le domaine de la lunetterie ?

    Alors n'hésitez pas et venez postuler !

    Localisation: Ville Sain-Laurent
    Salaire : 17$

    Vous aurez une formation de 3 semaines et une horaire de 9h30 à 18h, du Lundi au vendredi.

    Envoyez votre cv : rania.hicham@manpower.com