Home  Call Center and Customer Service Jobs
  • Valid City, State or Zip Code: Kitchener
    Job Type : Contract
    Date: Thursday, 09 May 2019
    Bilingual Customer Service Representative
    Bilingual Contact Centre professionals- This is your time to join a customer service team that prides itself on inclusion and client loyalty. You are a customer service pro that will excel in this environment with the experience you bring. Working for one of Canada's largest insurance companies, you will make a difference everyday by providing exceptional service and solutions to new and current clients, in Kitchener and nation-wide. Finding your passion is humanly possible.

    As a Bilingual Customer Service Professional you are:
    * Fluent in French and English
    * Passionate about exceeding customer expectations
    * Driven to identify and pursue new and existing sales opportunities by understanding customer needs
    * Excited to learn and grow your knowledge of the insurance industry
    * Have at least 1 year of call centre experience
    Your desire to do better and be better, along with your flexibility and passion for a fast-paced dynamic environment makes you the ideal candidate. With your knowledge and experience you will:
    * Provide first point of contact resolution for clients any time Monday to Friday from 8am-8pm. Guaranteed 37.5 hours a week.
    * Meet and exceed individual and team goals
    * Establish and maintain a high level of customer satisfaction
    * Contribute to team growth through relationship building
    This is your opportunity to use your finely honed skills to make a real difference. And to collect pay that reflects your talent and expertise. Manpower's reach and resources bring you career options you could not find on your own. We are experts at placing each of our candidates into his/her "dream job" - one perfectly matched to skills, ambition and lifestyle. The age of you has begun.
    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Eastern Tulsa
    Job Type : Temporary
    Date: Thursday, 09 May 2019
    Customer Account Specialist

    Manpower is now hiring outgoing Customer Account Specialists to receive inbound calls and make outbound calls to/from clients and vendors regarding various service order requests.
    Must be able to work with timelines, enter data appropriately and quickly, provide a high level of customer service in a timely manner.

    Qualifications:
    * Minimum of 1 year in a recent and stable Customer Service role within a Call Center
    * Ability to research and navigate through a variety of computer applications
    * Proficient computer skills (MS Excel; MS Word and Data Entry)
    * Ability to quickly build rapport with clients
    * Excellent multi-tasking skills with the ability to problem solve
    * Solid work history with excellent attendance
    * High School Diploma or Equivalent is required

    Monday-Friday; Between 7:00am and 6:00pm

    Pays $12.50-13.50/HR

    Post offer background check, drug screen and verifiable high school education will be required.

    Together, Manpower and University of Phoenix are offering actively assigned eligible Manpower associates FULL TUITION COVERAGE in pursuit of a first-time bachelor's degree through MYPATH! Learn more by clicking: https://www.manpower.com/wps/portal/manpowerUSA/career-resources
  • Valid City, State or Zip Code: Austin
    Job Type : Contract
    Date: Thursday, 09 May 2019
    Job Title - Customer Service Specialist - Long Term Care (9179489)
    Hours: 8:00am to 5:00pm
    Location: AUSTIN TX 78727
    Start By: 6/4/19
    Target Pay Rate: $15

    General
    Contractor Role - Must be available for any shift from 7 am to 7 pm. We are unable to accommodate schedule change requests during the first 90 days. This role provides unbiased assistance to Long Term Care providers with problem resolution, as needed. Responds to phone inquiries in a prompt, courteous and concise manner. Documents all encounters in clear and concise online logs. Transfers callers to other Call Center units as needed. Meets individual performance standards. Performs other duties as may be assigned by management. Attains and maintains strict required attendance and performance metrics.

    Additional Job Details: Requires experience with Microsoft Office, Excel. Must type 30 wpm. Must be effective at multi-tasking. Prior Medicaid or Long Term Care experience preferred. Prior Call Center experience required.
  • Valid City, State or Zip Code: Thorold
    Job Type : Contract
    Date: Thursday, 09 May 2019
    Manpower has an exciting opportunity with one of Canada's Top Employers!
    Our client is looking for great Customer Service Representatives specializing in Social Media, at their Thorold location! This role will support the business' customer base through chat, email and phone support. We are looking for flexible and quick learners, able to adapt to continuously evolving needs of both the business and the customer.

    This role will begin in May and be a full time, 1 year contract with the potential for hire. This is an exciting opportunity for an experience customer service representative that has a strong knowledge of social media.

    What's in it for you?
    - Full time hours
    - 12 Month Contract, with potential for hire
    - Hours between 8 am and 11:30 pm (must be flexible to work between these hours)
    - $16.00 an hour

    What you will be doing:
    - Support and expand social media self-serve advertising customer base
    - Provide product and basic tool support to improve customer experience
    - Receive and log all customer problems, requests and issues and ensure proper documentation
    - Perform customer requests and identify problems
    - Follow-up on incidents with customers to ensure customer satisfaction

    What you bring to the role:
    - High school Diploma or GED
    - Minimum of 1 year customer service experience
    - Excellent communication skills
    - Ability to work all shifts as required
    - Experience using social media

    What can you expect?
    - Free onsite parking
    - Spacious work stations with updated technology platforms and equipment
    - Supportive environment to assist with individual success
    - Complimentary coffee, tea and hot chocolate bar
    - A sense of community! We pride ourselves on our inclusive, open, and engaging work environment

    If this sounds like something you would like to be considered for, please call apply today! You can also email application to kaleigh.walters@manpower.com

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs
  • Valid City, State or Zip Code: Saint-Laurent
    Job Type : Contract
    Date: Wednesday, 08 May 2019
    Notre client, spécialisé dans le courtage en douane, est actuellement à la recherche d'un Agent de collection B2B à Ville Saint Laurent.
    Les horaires sont du lundi au vendredi (40 heures par semaine).

    Le salaire est de 19$ de l'heure.

    Taches du poste :
    * Gérez les comptes clients au sein du portefeuille attribué en effectuant des appels téléphoniques et / ou des e-mails. Cela comprend la négociation d'accords de paiement ainsi que l'établissement de relations avec les clients afin de comprendre leurs besoins et leurs problèmes
    * Surveiller et gérer l'écran «Mise en attente / Notification» dans les limites autorisées
    * Mobiliser les efforts de l'équipe des opérations et de la haute direction lorsque cela est nécessaire pour accélérer le processus de collecte.
    * Communiquer et assurer le suivi dans les délais spécifiés avec les opérations concernant les différends avec les clients.
    * Analyser les montants non appliqués dans les délais spécifiés par l'entreprise
    * Identifier les comptes problématiques et fournir des recommandations relatives à la récupération
    * Veiller au respect des contrôles internes et des procédures ministérielles requis
    * Maintenir une documentation précise de tous les efforts de collecte et fournir des mises à jour sur l'activité de collecte
    * Préparer et surveiller les prévisions de trésorerie mensuelles pour un portefeuille spécifique
    * Atteindre les objectifs individuels et départementaux définis
    * Participer à toute autre tâche selon les besoins

    Compétences:
    Enthousiaste pour les collections et engagé à fournir un excellent service client
    Minimum de 2 années d'expérience professionnelle dans un environnement de crédit et de recouvrement en évolution rapide
    Compétences en rédaction professionnelle et en communication professionnelle
    Haut degré de dévouement, d'appropriation et d'initiative
    Capacité à travailler de manière autonome et à travailler en équipe
    Fortes compétences organisationnelles; capacité à effectuer plusieurs tâches et à établir des priorités

    Langues:
    Anglais : Lire Écrire Parler
    Français : lire écrire écrire parler

    Coline Ronda
    Courriel : coline.ronda@manpower.com
    Tel : 514-848-9922 ext. 4101
  • Valid City, State or Zip Code: San Antonio
    Job Type : Permanent
    Date: Wednesday, 08 May 2019
    We are looking for individuals with Inbound Call Center Experience:

    What's in it for you?

    Pay: $12 hour (weekly pay)
    Shift: Monday - Friday
    Temp to Perm (depending on performance and attendance)
    Paid Training
    No weekends/ closed most major holiday's
    What is the job?

    We manage interactions with patients and the insured for a significant portion of the U.S. health-care industry, whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning.

    Inbound calls
    8-10 min calls; 6-7 calls per hr.
    Responsible for responding to customer inquiries and complaints regarding company records, billings, contract renewals, and supply returns.
    Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.
    Using a computerized system
    To resolve customer queries and complaints, (Some examples may include Billing, Healthcare, Human Resources, Order Processing, or Customer Support).
    Responds to telephone inquiries and complaints using standard scripts and procedures.
    Gathers information, researches/resolves inquiries and logs customer calls
    Communicates appropriate options for resolution in a timely manner
    Informs customers about services available and assesses customer needs
    Prepares standard reports to track workload, response time and quality of input.
    Training Schedule:

    Mon- Fri, 8am- 4:30pm
    4 weeks training
    No missing during training
    Work Schedule:

    Mon-Thurs 7am-5pm
    Friday 8am-5pm
    Qualifications

    High School Diploma or equivalent required
    1+ yr in a call center environment
    Must have resume ,
    Working knowledge of Word and Excel.
    Strong computer skills
    Strong team orientation.
    Ability to multi-task
  • Valid City, State or Zip Code: Madison
    Job Type : Contract
    Date: Wednesday, 08 May 2019
    We are seeking Customer Service Representatives to join our team!
    Our well-respected client on the West side of Madison is seeking outstanding Customer Service Reps for temp-to-hire job opportunities!
    You will be responsible for helping customers by providing product and service information in an inbound call-center.

    Responsibilities:

    Handle customer inquiries
    Provide information about the products and services
    Troubleshoot and resolve customer issues and concerns
    Document and update customer records based on interactions
    Develop and maintain a knowledge base of the evolving services

    Qualifications:

    Previous experience in customer service, sales, or other related fields
    Ability to build rapport with clients
    Ability to prioritize and multitask
    Positive and professional demeanor
    Excellent written and verbal communication skills
    Day shift hours starting at $16 per hour

    Why Manpower?
    * Full time hours
    * Earn while you learn with Manpower college tuition
    program
    * $100 referral bonuses
    * Weekly pay every Friday
    * Access to over 4000 courses and certificates to upgrade
    your skills in the market
    * MyPath, a career path designed for you
    * Local staff who care about you and your career!

    Apply now to get started on your new career with a company that highly values their employees!
  • Valid City, State or Zip Code: Phoenix
    Job Type : Contract
    Date: Tuesday, 07 May 2019
    Are you looking for an opportunity to work in a fun, friendly and professionally rewarding environment? #Manpower has immediate openings for #CallCenterRepresentatives in #Phoenix, #Arizona. JOIN US TODAY!

    Position: Medical Call Center/Outbound Agent

    Description: Responsible for making outbound phone calls to assigned medical providers to obtain required medical charts on behalf of our customer's clientele

    Pay: $13.50 per hour
    Shift: 7:00 - 3:30 PM, Monday to Friday
    Temporary to hire, based on performance
    Room for growth
    Paid Training

    Requirement:
    Basic computer skills
    Must have high school diploma or GED
    Ability to pass a Background Check and Drug Screen

    Stop your job search and apply today. Do you need more information? Send your resume to julia.ramirez@manpower.com. We love referrals so please share our job with friends and family. Also, check out the Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath .
  • Valid City, State or Zip Code: Tulsa
    Job Type : Temporary
    Date: Monday, 06 May 2019
    We are seeking Customer Service Representative to join our team!

    What's in it for you?
    * Pay Rate: $14/hr
    * Shift: 1st shift
    * Location: Tulsa, OK 74116-5020
    * Duration: 7 months

    Responsibilities:
    * Will be handling inbound and outbound calls and emails
    * Responds to basic, multiple customer inquiries and requests
    * Assisting customers with the set-up of accounts and further questions about account

    Qualifications:
    * High School Diploma required
    * Computer literate
    * 0 to 2 years work experience

    Stop your job search and apply today. Do you need more information? Are you interested? You may call Vin at 414-269-3151 extension 1014. Also, check out the Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Richmond
    Job Type : Contract
    Date: Monday, 06 May 2019
    Manpower is recruiting for a 1 year Customer Service Rep II position in Richmond, VA. Candidates must be professional and have excellent computer, typing and phone skills.

    Duties may include maintaining ongoing relationships, providing support and resolving problems for customers. Assisting in studies to determine customer incentives and developing and preparing proposals for customer leads. Additional duties may include distributing mail, filing, faxing, copying, and processing forms, typing, preparing reports and auditing documents.

    Location: 1000 SEMMES AVE RICHMOND VA 2322
    Hours: 7am to 7pm M-F
    Pay: $13/hr
    Duration: 1 year

    Stop your job search and apply today. Do you need more information? Contact me at Cheryl.snowden-wright@manpowergroup.com. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Red Deer
    Job Type : Contract
    Date: Monday, 06 May 2019
    Parts Technician

    Manpower is currently seeking a Parts Technician to fulfill a contract position in Red Deer.

    Responsibilities:
    * Deliver an enjoyable customer experience by following established customer service standards and processes as it pertains to First Call Resolution, Answer On Time, Outbound Follow Up Calls as well as all other primary contact team member Customer Experience Factors
    * Respond to phone, online and/or fax orders from customers efficiently and accurately; provide knowledge and assistance to customers on products, help to identify products, provide price quotations, confirm and process orders and accounts payable information in the computer system
    * Work with others to manage and resolve customer concerns; identify and escalate concerns and complaints to supervisors as required
    * Contribute to the strategic goals by creating a positive work environment that includes respect for others, open communication and a commitment to teamwork. Participate in team meetings and take part in training and other learning opportunities to expand knowledge
    * Other responsibilities as required and/or as assigned by the Customer Service Manager
    * Hours of operation for this role are Monday to Friday beginning at 8:00am and ending at 5:00pm with a One (1) Hour Lunch Break and Two (2) Fifteen Minute breaks
    * Must be able to sit for long periods of time at a desk with computer and headset

    Skills and Knowledge
    * Detail oriented with the ability to work in a fast paced environment with constant interruptions
    * Strong verbal and written communication skills, as well as strong interpersonal skills
    * Excellent customer service, problem solving and conflict resolution skills
    * Exhibits a friendly, positive approach to providing an enjoyable customer experience
    * Must be organized with excellent time management skills
    * Computer skills and competence with MS office, as well as knowledge of internal computer systems

    Qualifications and Requirements:
    * High school diploma or equivalent.
    * Experience working in a customer service environment or agriculture parts industry an asset.
    * Any level from junior - senior will be accepted

    Please email your resume directly to robyn.paquette@manpower.com or call 403.342.2166
    Alternatively, you can log onto our website at manpowerab.com and check out our current open positions.

    Even if this one might not be the one for you, please do not hesitate to send your resume to Reddeer.ab@manpower.com and let one of our Talents Management
    Consultants connect with you about our other opportunities.

    Follow us on Facebook (manpoweralberta), Instagram (Manpower.AB), twitter (ManpowerAB) & LinkedIn (ManpowerAB).
  • Valid City, State or Zip Code: Delta
    Job Type : Contract
    Date: Friday, 03 May 2019
    Bilingual CSR
    Are you able to speak in French and English? Do you have excellent customer service skills? Are you looking for a new and challenging career? Manpower has an immediate opening for a Bilingual CSR for our client in Delta BC

    What's in it for you?
    - Temporary to Permanent position
    - Full time with 40 hours a week
    - Hourly rate of $16 an hour
    - 6AM to 2:30PM

    Language Skills:
    * Must be able to communicate effectively in English (required) and French (required
    ).
    * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
    * Ability to write routine reports and correspondence.
    * Ability to speak effectively with customers

    Essential Duties and Responsibilities:
    * Assist in executing and maintaining any mailed or emailed transition communications
    * Serve as first point-of-contact (phone, mail, email) for patients
    * Creating or updating patient records for transitioning customers
    * Enter any new persons or organizations into a database and maintain existing accounts
    * Placing first orders for transitioning customers, provide eStore information for future purchases
    * Customer follow up
    * Provide administrative support
    * Process and maintain incoming faxes and emails utilizing a document management system
    * Support daily inside sales operations
    * Perform simple reporting and utilize reports to track task completion

    Education and Experience:
    * High school diploma or general education degree (GED)
    * 1+ years of related experience

    Interested in getting started? Apply today! Create your profile at manpower.ca
  • Valid City, State or Zip Code: Topeka
    Job Type : Contract
    Date: Friday, 03 May 2019
    Manpower is hiring for a Call Center in Topeka, KS.

    Responsibilities:

    - Make outbound calls to people over the age of 18 to conduct health surveys.

    - Ask specific health questions and record the answers using a PC.

    Hours/Pay:

    - Monday through Friday: 5:30 PM to 9:30 PM.

    - Saturday: 9:00 AM to 4:00 PM.

    - Sunday: 12:30 PM to 7:00 PM.
  • Valid City, State or Zip Code: Onalaska
    Job Type : Permanent
    Date: Friday, 03 May 2019
    Do you enjoy working with a clients, assisting and providing excellent customer services? This position will assign, control and dispatch service technicians to a variety of clients across the country. Act as a control point for all field related service activities to ensure customer commitments and due dates are met. Ensure that appointments and commitments are met. Duties include: Working with Service Suite 9, Ensemble, TRACS, MARTENS, NIBS, TIRKS, CIRAS, OTTO and Access Care systems to ensure system synchronization. Training is provided.
  • Valid City, State or Zip Code: Woonsocket
    Job Type : Contract
    Date: Friday, 03 May 2019
    Be proficient in support of the HVAC Service Department in the areas of customer service, customer scheduling, dispatching, billing, purchase order and general office procedures.

    Must have ability to learn to answer multi-line phones and be able to work with customers, vendors, and co-workers in a courteous and tactful manner to resolve problems/provide information.

    Be able to schedule service calls, create work orders and dispatch calls.

    Learn to assist customers with questions and placing work orders.

    Assist with dispatching by providing technician the information for the next call.

    Assist technician by looking up history/parts information and generating work orders.

    Be able to prioritize and manage multiple projects.

    Learn to create purchase orders.

    Learn the company method of service billing and invoicing.

    Maintain files for service/installation department.

    Create quotes.
  • Valid City, State or Zip Code: St. Paul
    Job Type : Contract
    Date: Thursday, 02 May 2019
    Hours: 3pm-11:30am, Monday-Friday (training hours would be 9am-5:30pm)

    Summary:

    The primary focus of the Product Support position is to support users by providing technical product support to enhance their overall product and service experience; through strong product and application knowledge assist users with technical queries enabling them to successfully configure, manage and complete their project.

    Essential Responsibilities:

    Respond to user inquires through various communication channels including phone, email, chat, etc. regarding how to use the product and tool features to accomplish their specific tasks or milestones.
    May assist users in the setup and configuration of tools and features within company's technology products.
    Using product knowledge, this role will provide support to our users who are experiencing simple or more complex issues with our products; troubleshoot and directly answer user questions to resolve the issues they are experiencing. Route issues that the Product Support Specialist is unable to resolve to the appropriate person or team for timely user resolution.
    Provide educational tutorials and support on the platform's capabilities and functionality to users; Build positive relationships while being proactive in anticipating client needs
    Develop knowledge of industry and clients' use cases, in order to more fully understand background of support questions
    Capture client product support requests through internal workflow tools to ensure excellent user experience and support business metrics and reporting

    Knowledge, Skills and Abilities:

    High school diploma required.
    Verbal and written Portuguese language fluency
    Strong technical aptitude and learning agility
    3-5 years previous experience in a client service or operational support environment
    Demonstrated knowledge of functional area
    Superior communication skills, especially in explaining technical terms in a way that non-technical individuals can understand
    High degree of independent problem solving and troubleshooting skills
    Ability to work well in a team collaboration environment
    Excellent organizational skills and attention to detail
  • Valid City, State or Zip Code: Paducah
    Job Type : Temporary
    Date: Thursday, 02 May 2019
    Do you want to utilize your high school education or equivalent to gain a full-time position? Manpower, the global leader in contingent and permanent staffing, is currently recruiting for Call Center Representative positions in Paducah, Kentucky!

    What's in it for you?
    - Full time position
    - Temp to hire opportunity
    - Weekday and weekend hours
    - Referral bonuses
    - $10/hour, paid weekly

    What's the job?
    - Answering inbound calls
    - Data entry

    What do you bring to the position?
    - Customer service skills
    - Ability to understand verbal and written instructions
    - Computer experience
    - Ability to pass a background check and drug test

    Stop your search and apply today. Contact our recruiter at 270 443 5557. Check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Boston
    Job Type : Contract
    Date: Thursday, 02 May 2019
    Manpower is looking for a Customer Service Representative to work in Downtown Boston.
    Hours: 8:30AM to 5PM
    Rate: Bilingual Spanish/ English $14.25/ hour. Non Bilingual $13.25/ hour
    Must be able to pass drug and background screening.
    Requires High School Diploma or GED
    Excellent organization and verbal communication skills
    Possible temp to perm.
    Please forward your resume to Watcharee.carnes@manpower.com
    thank you
  • Valid City, State or Zip Code: St. Paul
    Job Type : Contract
    Date: Wednesday, 01 May 2019
    3rd shift: 12am-8:30am, M-F

    Summary:

    The primary focus of the Product Support position is to support users by providing technical product support to enhance their overall product and service experience; through strong product and application knowledge assist users with technical queries enabling them to successfully configure, manage and complete their project.

    Essential Responsibilities:

    Respond to user inquires through various communication channels including phone, email, chat, etc. regarding how to use the product and tool features to accomplish their specific tasks or milestones.
    May assist users in the setup and configuration of tools and features within company's technology products.
    Using product knowledge, this role will provide support to our users who are experiencing simple or more complex issues with our products; troubleshoot and directly answer user questions to resolve the issues they are experiencing. Route issues that the Product Support Specialist is unable to resolve to the appropriate person or team for timely user resolution.
    Provide educational tutorials and support on the platform's capabilities and functionality to users; Build positive relationships while being proactive in anticipating client needs
    Develop knowledge of industry and clients' use cases, in order to more fully understand background of support questions
    Capture client product support requests through internal workflow tools to ensure excellent user experience and support business metrics and reporting

    Knowledge, Skills and Abilities:

    High school diploma required.
    Strong technical aptitude and learning agility
    3-5 years previous experience in a client service or operational support environment
    Demonstrated knowledge of functional area
    Superior communication skills, especially in explaining technical terms in a way that non-technical individuals can understand
    High degree of independent problem solving and troubleshooting skills
    Ability to work well in a team collaboration environment
    Excellent organizational skills and attention to detail
  • Valid City, State or Zip Code: Sanger
    Job Type : Contract
    Date: Tuesday, 30 April 2019
    Are you a customer service rep that enjoys speaking on the phone? Is assisting customers your forte? How about full time work and weekly pay? If you answered yes to all questions we would like to speak to you!

    We have customer service representative positions available located in Sanger CA. The position is full time, assisting customers with questions or concerns regarding paper products.

    You will be responsible for effective communications with customers or vendors, communicate with sales people on a regular basis, accuracy is a must on files, keep track of finished goods inventory, ability to understand manufacturing capabilities.

    What's in it for you?
    * Full time work
    * Weekly paycheck
    * Competitive pay
    * Opportunity to learn new skills

    If you are interested in applying please contact one of our professional recruiters to see if you qualify 559-431-1121.