Home  Call Center and Customer Service Jobs
  • Location: Indianapolis
    Job Type : Permanent
    Date: Tuesday, 08 January 2019
    Looking to WORK FROM HOME???

    We are looking for a virtual telemarketer with 1-2 years of cold calling experience

    Responsible for making outbound telemarketing cold calls to small to mid-sized companies and trying to set up appointments for various businesses, including, banks, manufacturers, and medical programs.
    Employees will be trained in telemarketing, how to use the systems and on each campaign
    Must haves-
    Previous outbound cold calling telemarketing or appointment setting experience
    Must sound professional over the phone
    Must have landline, computer, and access to printer and fax machine

    Minimum 25 hours per week
  • Location: Mississauga
    Job Type : Contract
    Date: Monday, 07 January 2019
    In this exciting role, the Bilingual Consumer Service Representative (CSR) is responsible for establishing and maintaining relationships with consumers on behalf of our Client by taking personal and complete responsibility for each consumer contact via phone, email or social media and by ensuring that consumer needs are met. Serving as an external brand ambassador to the consumer in Canada this role must convey professional expertise in our products, brands and services.

    The Job:

    * Manage consumer interactions in both French and English professionally, efficiently and with good communication skills.
    * Acknowledge and appropriately greet and assist every consumer in a timely manner, attending to consumer questions, complaints and concerns immediately, and facilitate satisfactory resolution.
    * Adhere to published policies and procedures and ensure that all consumer interactions are properly documented in SAP.
    * Leverage superior product technical knowledge and resources to resolve consumer product questions, thereby avoiding unnecessary service calls.
    * Effectively present and make recommendations on products; conveying quality, integrity and a superior understanding and delivery of consumer needs.
    * Exceed established key performance indicator metrics such as: consumer satisfaction, attendance, adherence to schedule, service call avoidance, average handle times, and resolution.
    * Provide back-up support for other queues and departments as necessary.
    * Complete Daily and weekly reporting metrics

    What's in it for you?
    * $21.00 per hour
    * 10am to 7pm shift
    * Fun, upbeat, and progressive work environment
    * Opportunity for advancement in the company
    * Weekly pay plus 4% vacation pay
    * Access to Manpower's online skills development database

    What you bring:
    * Excellent communication in both English and French (written and verbal)
    * High School diploma or equivalent required, college degree strongly preferred
    * Minimum 1 year experience in consumer service
    * Demonstrated customer obsession resulting in the ability to meet and exceed consumer needs
    * Pro-active problem solving skills
    * Ability to work well within team environment
    * Intermediate proficiency with keyboard and Microsoft Office applications
    * Ability to work with multiple systems at any given time.

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs
  • Location: Austin
    Job Type : Contract
    Date: Monday, 07 January 2019
    Job Description:

    Interact professionally with providers and ancillary staff to provide appropriate and timely response to inquiries and concerns regarding provider enrollment and file maintenance for Medicaid programs.
    Process to completion 100% of assigned applications utilizing documented work instructions daily and meet minimum daily quotas
    Data entry (of paper applications) with validation of provider submitted enrollment information to insure the enrollment application meets the minimum standards
    Send out deficiency letters to notify providers of incomplete apps
    Qualifications:

    Must be detailed oriented.
    High school degree or GED required
    2 years college preferred (emphasis on Business Administration or Healthcare Management) or equivalent work experience
    Experience in processing enrollment applications in Healthcare Insurance market, Workers Comp market, or Medicaid market.
  • Location: Montr��al
    Job Type : Contract
    Date: Sunday, 06 January 2019
    Vous souhaitez travailler au centre-ville de Montreal dans une des banques les plus connue du Canada ? Si oui, lisez ce qui suit, notre client est à la recherche d'un(e) Conseillèr(e) technique afin d'offrir un soutien technique téléphonique au niveau des produits offerts, des systèmes utilisés ou de l'application des processus de travail.

    Le mandate est d'une durée d'un an avec une possibilité de prolongation.

    Le poste est du lundi au vendredi avec des horaires de jour (40 heures par semaine).
    Le salaire est de 19$ de l'heure et la localisation est proche de la station Bonaventure au centre-ville de Montreal.

    Au quotidien, vous serez amené à :

    * Établir et maintenir une relation de confiance au téléphone en assurant satisfaction des usagers et en offrant un service personnalisé.
    * Travailler en mode de résolution de problème active auprès des usagers en identifiant leurs besoins, en cernant rapidement la problématique présentée et adaptant vos interventions par la sélection et l'application de méthodes et de techniques établies.
    * Maintenir à jour vos connaissances des produits, services et systèmes utilisés par les usagers du réseau.
    * Détecter les problématiques récurrentes rencontrées par les usagers du réseau et formuler des recommandations au palier supérieur.
    * Documenter chacune de vos interventions afin d'être en mesure d'élaborer des solutions pertinentes à long terme, dans le but d'améliorer continuellement la qualité du service.
    Nous recherchons une personne bilingue, qui a déjà travaillé en centres d'appel et en service à la clientèle. Cette personne doit posséder un DEC ou une équivalence académique et 3 ans d'expériences dans le domaine.

    Vous êtes le candidat idéal ? Faites nous parvenir votre cv !

    Coline Ronda
    Spécialiste en acquisition de talent
    Courriel : coline.ronda@manpower.com
    Tel : 514-848-9922 ext. 4101
  • Location: Fayetteville
    Job Type : Contract
    Date: Friday, 04 January 2019
    Are you fluent in English AND Spanish?
    Are you a Call Center Professional - a Customer Service Whiz?!... Look no further. We have the opportunity for you!

    As a Customer Service Representative in our client's call center, you'll be a driving force for keeping high-level customers satisfied. Your attention to detail and organizational abilities will help you achieve successful one-call resolutions with our client's most valuable external assets - its clients. You delight in effective problem resolution. You're highly self-motivated. Extremely organized. You put your excellent people skills to good use. You have 3-5 years of experience in an office environment, preferably some in customer service.

    The ideal candidate possess:

    FLUENT in Spanish/English
    Call Center experience PREFERRED
    Minimum High School Diploma/GED
    A passion for customer service
    Initiative, knowledge, and drive!

    You can see it. More challenging work. A more interesting work environment. The opportunity to use your finely honed skills to make a real difference. And to collect pay that reflects your talent and expertise.

    Besides gaining valuable experience with some of the most reputable organizations in the market, you'll gain access to Manpower comprehensive benefits package.

    Apply today!!
  • Location: North York
    Job Type : Contract
    Date: Friday, 04 January 2019
    Our client is looking for Bilingual (English/French) Customer Service Representatives. You will be responsible for managing and developing mutually beneficial relationships with customers. If you are interested, please see below
    What You Will Be Doing
    * Responsible for taking inbound and outbound calls regarding consumer products
    * Act as an expert source of knowledge for customers on a variety of business needs.
    * Develop and maintain relationships with customers and foster overall customer satisfaction
    * Guiding customers through troubleshooting steps for various consumer products
    Required Skills:
    * Must be fluent and familiar with Quebec French dialect and expressions
    * Speak clear and concise to inform and resolve based on logical thinking
    * Use multiple computer applications
    * Adhere to training and expectation
    * Strong written skills in both French and English (grammar and spelling)
    * Able to communicate via email and know how to command a dialogue
    * Basic Computer Skills/ knows how to operate and navigate on a computer
    * Can type at minimum 25 words a minute
    * Some technical skills/troubleshooting
    What's in it for you?
    * $17.00/hour + 4% vacation pay
    * Weekly pay, directly deposited
    * Referral Bonus Program ($100 bonus per person referred
    * Open availability from 8:00am to 11:00pm, Monday to Sunday
    Interested? Don't wait! Apply NOW!!
    Get a bonus for who you know! Help friends and family find a job and earn money for yourself! Check out https://www.manpower.ca/referral or contact us today to learn more!
    Manpower Group recognizes importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair, and inclusive environment by offering equal opportunity to access our services. At Manpower group, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Grand Rapids
    Job Type : Temporary
    Date: Friday, 04 January 2019
    Steelcase is looking for a customer service oriented individual with excellent communication and problem solving skills to fill a position at the Grand Rapids Business Center on 44th St! This is a first shift position with potential to grow and develop with experience. Adaptability, motivation and the desire to improve and succeed is a must! Call center, project management, and independent clerical work experience a strong plus.

    Job Responsibilities:
    * Receive approximately 15 calls per day to enter and update work orders
    * Enter work order into system while on phone with customer
    * Receive and enter electronic orders in-between phone calls
    * Prioritize work and be a highly organized self-starter.
    * Work on multiple accounts/tasks simultaneously in an organized and consistent manner
    * Work supportively in a team environment
    * Work independently and stay on track
    * Always deliver quality customer service
    * Address difficult calls from upset clients and turn the call around for a positive outcome
    * Analyze issues and determine a good solution for problems, following through to outcome
    * Ultimate goal is multiple customer account ownership with the ability to attend meetings, manage work orders and their progress, and coming up with improvement plans, research tasks and problem resolution

    Minimum Requirements:
    * High school diploma or equivalent
    * One year minimum of experience in customer and client relations, call center, or equivalent experience in sales or telemarketing and customer support.
    * Excellent interpersonal and communications skills - verbal and written
    * Customer orientated with the ability to adapt and respond to various types of characters
    * Clerical and Personal Computing skills (Quick typing speed, familiarity with outlook, word and excel
    * Strong phone handling skills
    * Ability to multi task, prioritize, manage time and self-motivate
    * Problem solving and skills in solution resolution

    Key Competencies:
    * Listening skills
    * Problem analysis and problem-solving
    * Attention to detail and accuracy
    * Data collection and ordering
    * Customer service orientation
    * Adaptability and initiative
    * Stress tolerance
    * Motivated and curious - Self-motivated / self-driven
    * Time management and multitasking
    * Confident coming up with new ideas or searching for areas of improvement
  • Location: Melbourne , Malabar , Melbourne Beach , Melbourne Village , Palm Bay
    Job Type : Contract
    Date: Friday, 04 January 2019
    Looking for upbeat, positive, team player who likes to talk to people. If you are a people person and can type 35 wpm then we need need to talk. Immediate permanent position for the right person. Must be able to work a flexible schedule with availability from 8am - 9`pm and did I mention, you must like talking to people? Call me if you are serious about a career, not a job!
  • Location: Melbourne , Malabar , Melbourne Beach , Melbourne Village , Palm Bay
    Job Type : Contract
    Date: Friday, 04 January 2019
    Looking for upbeat, positive, team player who likes to talk to people. If you are a people person and can type 35 wpm then we need need to talk. Immediate permanent position for the right person. Must be able to work a flexible schedule with availability from 8am - 9`pm and did I mention, you must like talking to people? Call me if you are serious about a career, not a job!
  • Location: Toronto
    Job Type : Contract
    Date: Friday, 04 January 2019
    Are you looking to work in an amazing work culture ? Are you looking for 40 hours per week of work and Weekly Pay ?

    Manpower has a position for Executive Assistant. The role is based in Downtown Toronto
    Its a long term contractual role with wage rate of $21.30/Hour.

    What is in it for you?

    - Weekly pay
    - Great working environment
    - Consistent work
    - Competitive Wages
    - Start ASAP

    What is the job?

    - Reporting /Assistant Vice President
    - - Clerical duties

    What you bring to the job?

    - A hard working attitude
    - Administrative experience /Executive Assistant experience
    - Available to work up to 40 hours per week

    Stop your job search and apply today!! Do you need more information? Contact our recruiters at 4165101211. We love referrals! Visit www.manpower.ca/referral to easily share opportunities with friends and family and increase your compensation for each successful referral.

    Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's job at www.manpower.com/mypath

    Manpower Group recognizes the importance of providing an accessible and barrier free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
    Toronto, Ontario
  • Location: Palm Desert
    Job Type : Contract
    Date: Thursday, 03 January 2019
    Manpower has an immediate temporary to permanent opportunity with a well-respected local company. If you have excellent customer service skills as well as (call center) experience and a warm engaging phone personality, we would like to speak with you! We are looking for someone with the following skills:

    -Ability to give full attention to what others are saying, asking appropriate questions, without interrupting.
    -Using logic and reasoning to identify solutions and resolutions.
    -Comfortable taking inbound calls while processing data. Up to 60 to 100 calls per day
    -Calm under pressure with the ability to persuade others.
    -Excellent with team members, organized, with strong written and verbal skills.
  • Location: Thorold
    Job Type : Contract
    Date: Thursday, 03 January 2019
    Our client is looking for great Customer Service Representatives specializing in Social Media, at their Thorold location. This role will support the customer base through chat, email and phone support. We are looking for flexible and quick learners, able to adapt to continuously evolving needs of both the business and the customer.

    This role will begin end of January and be a full time, 1 year contract with the potential for hire. This is an exciting opportunity for an experience customer service representative that has a strong knowledge of social media.

    What's in it for you?
    - Full time hours
    - 12 Month Contract, with potential for hire
    - Hours between 8 am and 11:30 pm (must be flexible to work between these hours)
    - $16.00 an hour

    What you will be doing:
    - Support and expand social media self-serve advertising customer base
    - Provide product and basic tool support to improve customer experience
    - Receive and log all customer problems, requests and issues and ensure proper documentation
    - Perform customer requests and identify problems
    - Follow-up on incidents with customers to ensure customer satisfaction

    What you bring to the role:
    - High school Diploma or GED
    - Minimum of 1 year customer service experience
    - Excellent communication skills
    - Ability to work all shifts as required
    - Experience using social media

    What can you expect?
    - Free on site parking
    - Spacious work stations with updated technology platforms and equipment
    - Supportive environment to assist with individual success
    - Complimentary coffee, tea and hot chocolate bar
    - A sense of community! We pride ourselves on our inclusive, open, and engaging work environment

    If this sounds like something you would like to be considered for, please call apply today! You can also email application to kaleigh.walters@manpower.com

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Onalaska
    Job Type : Permanent
    Date: Thursday, 03 January 2019
    Do you enjoy working with a clients, assisting and providing excellent customer services? This position will assign, control and dispatch service technicians to a variety of clients across the country. Act as a control point for all field related service activities to ensure customer commitments and due dates are met. Ensure that appointments and commitments are met. Duties include: Working with Service Suite 9, Ensemble, TRACS, MARTENS, NIBS, TIRKS, CIRAS, OTTO and Access Care systems to ensure system synchronization. Training is provided.
  • Location: Winnipeg
    Job Type : Contract
    Date: Thursday, 03 January 2019
    Looking for Dynamic Customer Service Agents - English Speakers!

    Then, step into a new environment with a mission to help people…
    Finally, a job that has a purpose…
    An opportunity that you just can't duplicate…

    We are looking for the best talent to keep elevating the experience at our client. We are looking for English Speaking professionals to join immediately for Temporary Full Time initially for 1-2 months with possible extension and possible of becoming permanent role. Our client is located in Downtown and has growing for several years. If you have passion in helping people and organizations have a positive impact in our world, join the team and together we can help people help others.

    This position is set to commence ASAP or January 24, 2019

    What's in it for you?

    * Basic Hourly Wages - $11.35HR - $13.60/HR (Based on your experience)
    * Paid Training and Great Incentive Programs
    * Opportunity for permanent employment
    * Guaranteed for 32-40 Hours of weekly work schedule

    What's the job?
    * Receiving inbound calls and making sure all queries are handled
    * Main goal is to transform the donor journey to a long term relationship or for life
    * Have a fruitful donor engagement during calls

    What you bring to the job?
    * You have to be available ASAP to start work
    * You have to be available between Monday and Sunday; between 6AM to 11PM; must be able to work 5 days a week
    * You have to be computer literate particularly in MS Office and can type at least 30 words per minute
    * You must be okay with public transportation or bus
    * You must have high school diploma (Grade 12) or equivalent with a minimum of one year experience in the field or in a related area focusing on customer service, sales and etc...
    * You must have excellent communication skills in English speaking and writing skills
    * You must have genuine concern for helping others and have a confident, professional demeanor

    Stop your job search and apply today. Do you need more information? Contact our recruiters at 204-949-7800.

    Not the job for you? Pass it along to your family and friends as you might be eligible for more dough with who you know! You will get $50 for a successful referral!

    We love referrals. Visit www.manpower.com/referral to easily share opportunities with friends and family and increase your compensation for each successful referral.
  • Location: Scarborough
    Job Type : Contract
    Date: Wednesday, 02 January 2019
    Bilingual Outbound Sales Reps Needed
    Retail Banking Officer
    $21/hr
    Toronto, ON
    Contract

    What Your Role Will Be
    Our client is a Canadian multinational bank, and they are looking for Retail Banking Officers! You are responsible for managing and developing mutually beneficial banking relationships with customers. If you are interested, please see below!

    What You Will Be Doing
    * Act as an expert source of knowledge for customers on a variety of business needs.
    * Develop and maintain banking relationships with customers and foster overall customer satisfaction through the effective use of the Customer Experience Model.
    * Assist in and contribute to the development and growth of profitable business across the protection, credit, investment and day-to-day banking product and services lines.
    * Maintain strict adherence to Bank Guidelines for Business Conduct and security procedures.
    * Contributing to the growth of a profitable business through the placement of outbound calls, cross-selling and retention activities.

    What's in it for you?
    * $21.00/hour + 4% vacation pay
    * Weekly pay, direct deposited
    * Referral Bonus Program ($100 bonus per person referred)
    * Shift times Tuesday to Saturday, between 7:00 am - 11:00 pm

    Required Skills
    * Strong customer focus
    * Strong written and verbal communication skills in French and English
    * Strong telephone etiquette
    * Working knowledge of PC user programs
    * Keyboarding skills of 30 w.p.m
    * High School diploma

    Interested? Don't wait! Apply NOW!!
    Contact us at 905-766-9556 ext. 5004 or email sanchala.tripathi@manpower.com

    Get a bonus for who you know! Help friends and family find a job and earn money for yourself! Check out https://www.manpower.ca/referral or contact us today to learn more!
    Manpower Group recognizes importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair, and inclusive environment by offering equal opportunity to access our services. At Manpower group, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Scarborough
    Job Type : Contract
    Date: Wednesday, 02 January 2019
    Bilingual Outbound Sales Reps Needed
    Retail Banking Officer
    $21/hr
    Toronto, ON
    Contract

    What Your Role Will Be
    Our client is a Canadian multinational bank, and they are looking for Retail Banking Officers! You are responsible for managing and developing mutually beneficial banking relationships with customers. If you are interested, please see below!

    What You Will Be Doing
    * Act as an expert source of knowledge for customers on a variety of business needs.
    * Develop and maintain banking relationships with customers and foster overall customer satisfaction through the effective use of the Customer Experience Model.
    * Assist in and contribute to the development and growth of profitable business across the protection, credit, investment and day-to-day banking product and services lines.
    * Maintain strict adherence to Bank Guidelines for Business Conduct and security procedures.
    * Contributing to the growth of a profitable business through the placement of outbound calls, cross-selling and retention activities.

    What's in it for you?
    * $21.00/hour + 4% vacation pay
    * Weekly pay, direct deposited
    * Referral Bonus Program ($100 bonus per person referred)
    * Shift times Tuesday to Saturday, between 7:00 am - 11:00 pm

    Required Skills
    * Strong customer focus
    * Strong written and verbal communication skills in French and English
    * Strong telephone etiquette
    * Working knowledge of PC user programs
    * Keyboarding skills of 30 w.p.m
    * High School diploma

    Interested? Don't wait! Apply NOW!!
    Contact us at 905-766-9556 ext. 5004 or email sanchala.tripathi@manpower.com

    Get a bonus for who you know! Help friends and family find a job and earn money for yourself! Check out https://www.manpower.ca/referral or contact us today to learn more!
    Manpower Group recognizes importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair, and inclusive environment by offering equal opportunity to access our services. At Manpower group, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Phoenix
    Job Type : Contract
    Date: Wednesday, 02 January 2019
    Is Customer Service the best part of your job? Are you able to work alone in a fast pace environment? We have the position for you.
    North Phoenix call center is looking for candidates with Outstanding Customer service and a little bit of Level 1 IT.
    Will be taking inbound calls from Clients who are troubleshooting issues with the system. Customer Service is the biggest part of this position. You will be talking to the client at any level. Answer the phone with a smile and be as helpful as possible.
    Shift is 3rd shift 5pm to 5am or 6pm to 6am.
  • Location: Albany
    Job Type : Contract
    Date: Wednesday, 02 January 2019
    We are seeking a Customer Service to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

    Responsibilities:
    Handle customer inquiries and complaints
    Provide information about the products and services
    Troubleshoot and resolve product issues and concerns
    Document and update customer records based on interactions
    Develop and maintain a knowledge base of the evolving products and services

    Qualifications:
    HS Diploma or its equivalent (GED)
    Previous experience in customer service, sales, or other related fields
    Ability to build rapport with clients
    Ability to prioritize and multitask
    Positive and professional demeanor
    Excellent written and verbal communication skills
    Candidates MUST have an understanding of how to use computers and computer systems (Microsoft office, basic navigation, etc), multi-tasking. Examples: how to turn on a computer, minimize the screen window, open window explore, etc.

    ------------------------------------------------------------------------------------------------------

    Recruiter: Ms. Keith @ keith.mercado@manpower.com
    T: 414 312 5144 Ext: 1847
    M-F 8:00 AM - 5:00PM CST
  • Location: Peabody
    Job Type : Contract
    Date: Monday, 31 December 2018
    Interact with customers via phone or email to provide information in response to inquiries about products and services and to handle and resolve complaints. Alternate Job Titles Include: Customer Service Representative; Call Center Representative; Contact Center Agent.
  • Location: Scarborough
    Job Type : Contract
    Date: Monday, 31 December 2018
    Our client a leader in the banking industry is currently recruiting for 50+ Outbound CSR's for various shifts within Scarborough.

    What Your Role Will Be:
    You are responsible for managing and developing mutually beneficial banking relationships with customers
    Meeting specific sales goals and contributing to the Customer Contact Centre's growth
    Provide quality service via the telephone to the Banks customer base
    Contribute to the growth of a profitable business through the placement of outbound calls, cross-selling and retention activities
    Act as an expert source of knowledge for customers on a variety of business needs.

    What You Will Be Doing
    Develop and maintain banking relationships with customers and foster overall customer satisfaction through the effective use of the Customer Experience Model
    Assist in and contribute to the development and growth of profitable business across the protection, credit, investment and day-to-day banking product and services lines
    Maintain strict adherence to Bank Guidelines for Business Conduct and security procedures

    Skills You Already Have and What You Will Learn
    Strong customer focus
    Strong written and verbal communication skills
    Strong telephone etiquette
    Working knowledge of PC user programs
    Keyboarding skills of 30 w.p.m
    High School diploma

    Interested? Call Wanda at 905-831-7683 ext 3001 or email wanda.joseph@manpower.com

    We love referrals! Visit www.manpower.ca/referral to easily share opportunities with friends and family and increase your compensation for each successful referral!

    Manpower Group recognizes importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair, and inclusive environment by offering equal opportunity to access our services. At Manpower group, we are committed to providing accommodations, and will work with you to meet your needs.