Home  Call Center and Customer Service Jobs
  • Location: St. Paul
    Job Type : Contract
    Date: Friday, 28 December 2018
    1st shift: 7am-10am start time, M-F

    Summary:

    The primary focus of the Product Support position is to support users by providing technical product support to enhance their overall product and service experience; through strong product and application knowledge assist users with technical queries enabling them to successfully configure, manage and complete their project.

    Essential Responsibilities:

    Respond to user inquires through various communication channels including phone, email, chat, etc. regarding how to use the product and tool features to accomplish their specific tasks or milestones.
    May assist users in the setup and configuration of tools and features within company's technology products.
    Using product knowledge, this role will provide support to our users who are experiencing simple or more complex issues with our products; troubleshoot and directly answer user questions to resolve the issues they are experiencing. Route issues that the Product Support Specialist is unable to resolve to the appropriate person or team for timely user resolution.
    Provide educational tutorials and support on the platform's capabilities and functionality to users; Build positive relationships while being proactive in anticipating client needs
    Develop knowledge of industry and clients' use cases, in order to more fully understand background of support questions
    Capture client product support requests through internal workflow tools to ensure excellent user experience and support business metrics and reporting

    Knowledge, Skills and Abilities:

    High school diploma required.
    Strong technical aptitude and learning agility
    3-5 years previous experience in a client service or operational support environment
    Demonstrated knowledge of functional area
    Superior communication skills, especially in explaining technical terms in a way that non-technical individuals can understand
    High degree of independent problem solving and troubleshooting skills
    Ability to work well in a team collaboration environment
    Excellent organizational skills and attention to detail
  • Location: Albany
    Job Type : Contract
    Date: Friday, 28 December 2018
    We are seeking a Customer Service Representative I - Urgent Hiring to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

    Must be available to work all operating hours; Monday - Sunday, 6:00am - 9:00pm PST. During the first week of training, employees will be informed of their regular shift schedule..

    Responsibilities:

    As a Customer Service Representative, you will support the organization's extended warranty contracts by providing superior customer service to our customers who have purchased an extended warranty contract for wireless cell phone handsets. You will verbally collect pertinent information for the customer over the phone. You will process and determine insurance coverage on each claim by examining forms, policies, and other records as provided by claimant and other agencies or resources.
    Receive and answer customer questions and resolve customer concerns relating to claims, warranties, and product servicing.
    Coordinate service for customers using various providers to resolve the customers' concerns.
    Settle claims according to insurance policy provisions.
    Maintain and update customer account records as needed.
    Forward suspected fraudulent and questionable claims to appropriate personnel.
    Coordinate with immediate supervisor or other personnel as needed to resolve claims and issues not of routine nature.
    Attend workshops, seminars, and other training sessions to maintain and update product knowledge.
    Maintain professionalism with all contacts, both internal and external.
    Perform other job duties as directed by supervisor.
    Qualifications:

    MUST have an understanding of how to use computers and computer systems (Microsoft office, basic navigation, etc), multi-tasking. Examples: how to turn on a computer, minimize the screen window, open window explore, etc.
    Should also have solid customer service background, a positive attitude, strong communication (especially verbal)
    Call center experience is always a plus, but some customer service experience in any field is a basic requirement
    We do consider people without much (or any) experience if they demonstrate the skills needed and an openness/aptitude to be a fast learner
    Reliability is major and this is often shown on the resume
  • Location: Thorold
    Job Type : Contract
    Date: Thursday, 27 December 2018
    Our client is looking for great Customer Service Representatives specializing in Social Media, at their Thorold location. This role will support the business' customer base through chat, email and phone support. We are looking for flexible and quick learners, able to adapt to continuously evolving needs of both the business and the customer.

    This role will begin end of January and be a full time, 1 year contract with the potential for hire. This is an exciting opportunity for an experience customer service representative that has a strong knowledge of social media.

    What's in it for you?
    - Full time hours
    - 12 Month Contract, with potential for hire
    - Hours between 8 am and 11:30 pm (must be flexible to work between these hours)
    - $16.00 an hour

    What you will be doing:
    - Support and expand social media self-serve advertising customer base
    - Provide product and basic tool support to improve customer experience
    - Receive and log all customer problems, requests and issues and ensure proper documentation
    - Perform customer requests and identify problems
    - Follow-up on incidents with customers to ensure customer satisfaction

    What you bring to the role:
    - High school Diploma or GED
    - Minimum of 1 year customer service experience
    - Excellent communication skills
    - Ability to work all shifts as required
    - Experience using social media

    What can you expect?
    - Free on site parking
    - Spacious work stations with updated technology platforms and equipment
    - Supportive environment to assist with individual success
    - Complimentary coffee, tea and hot chocolate bar
    - A sense of community! We pride ourselves on our inclusive, open, and engaging work environment

    If this sounds like something you would like to be considered for, please call apply today! You can also email application to kaleigh.walters@manpower.com

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: San Bruno
    Job Type : Contract
    Date: Wednesday, 26 December 2018
    We are currently in need of a Host for Monday AND Fridays!

    Roles & Responsibilities Host Activity:
    *Deliver a positive Candidate Experience
    *Provide high touch interaction with candidates, Staffing Services Team, and client interviewers
    *Acknowledge and cordially greet candidates upon their arrival at the location
    *Be prepared to reach out to the candidate and/or Staffing Service Associate to appropriately handle tardy candidates and interviewers
    *Escort candidates to conference room(s) per interview details

    Skills/Knowledge Required:
    *College degree or equivalent work experience required; degree preferred
    *Experience in delivering excellent customer service and working with the public
    *Excellent verbal and written communication skills
    *Strong attention to detail and time management
    *Ability to work with little to no supervision
    *Ability to problem solve and communicate solutions
    *Willingness to take on new projects
    *Ability to work with all kinds of people at all levels of the organization
    *Display a professional appearance and behavior balanced with an outgoing personality
    *Reliable transportation; may need to travel between buildings or campuses
  • Location: Sunnyvale
    Job Type : Contract
    Date: Wednesday, 26 December 2018
    Hours: Monday through Friday from 8:00 am to 5:00 pm

    Responsibilities:
    *Answer services inquiries in a timely manner at the service levels required. This includes, but not limited to fitness, massage, lifestyle perks and discount program questions.
    *Administer programs core operation workflows
    *Develop and maintain strong and engaging relationships with internal and external stakeholders, both locally and globally.
    *Maintain a sites page with resources
    *Collect and track data/metrics on utilization and program performance

    Minimum Qualifications
    *Bachelor degree or equivalent experience required
    *Extreme attention to detail and careful follow-through.
    *Excellent communication skills (written and verbal) as well as strong negotiation skills and judgment.
    *Strong analytical and problem solving skills and able to exhibit efficiency, initiative, resourcefulness, flexibility and adaptability to change.
    *Ability to plan, execute and deliver on varying simultaneous tasks in a timely manner while working independently with little supervision.
    *Ability to work well under pressure and stay immaculately organized in a fast-paced, diverse, high-tech environment.
    *Demonstrated professionalism, discretion, and integrity; highly trustworthy and able to reliably handle confidential and financial information.