Home  Call Center and Customer Service Jobs
  • Location: Halifax
    Job Type : Contract
    Date: Tuesday, 29 January 2019
    Bilingual Customer Service Representative
    Bilingual Contact Centre professionals- This is your time to join a customer service team that prides itself on inclusion and client loyalty. You are a customer service pro that will excel in this environment with the experience you bring. Working for one of Canada's largest insurance companies, you will make a difference everyday by providing exceptional service and solutions to new and current clients, in Halifax and nation-wide. Finding your passion is humanly possible.

    As a Bilingual Customer Service Professional you are:
    * Fluent in French and English
    * Passionate about exceeding customer expectations
    * Driven to identify and pursue new and existing sales opportunities by understanding customer needs
    * Excited to learn and grow your knowledge of the insurance industry
    * Have at least 1 year experience in the financial services industry
    * Have at least 1 year of call centre experience
    Your desire to do better and be better, along with your flexibility and passion for a fast-paced dynamic environment makes you the ideal candidate. With your knowledge and experience you will:
    * Provide first point of contact resolution for clients any time Monday to Friday from 9am-9pm. Guaranteed 37.5 hours a week.
    * Meet and exceed individual and team goals
    * Establish and maintain a high level of customer satisfaction
    * Contribute to team growth through relationship building
    This is your opportunity to use your finely honed skills to make a real difference. And to collect pay that reflects your talent and expertise. Manpower's reach and resources bring you career options you could not find on your own. We are experts at placing each of our candidates into his/her "dream job" - one perfectly matched to skills, ambition and lifestyle. The age of you has begun.
    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Chicago
    Job Type : Contract
    Date: Tuesday, 29 January 2019
    I am conducting 15 minute phone interviews this week. Please send me a resume and phone number for the interview. patti.axtell@manpowergroup.com

    UPS is currently seeking a Customer Service Representative for the Parcel Pro group. This position will be responsible to provide customer service by answering high flow incoming calls and assisting customer with customer accounts, services and questions. The ideal candidate will excel in a fast-paced office environment and have strong technology, analytical, oral/written communication, problem solving and time management skills.

    * Competitive pay! $19.55
    * Mon-Fri: (10:00am to 6:30pm)
    * 4 week assignment
    * Intermediate or better skill set using MS Office Suite required
    * Job Location: 5 SOUTH WABASH. STE 1301 CHICAGO IL 60603

    I look forward to hearing from you,
    Patti Axtell
  • Location: Phoenix
    Job Type : Temporary
    Date: Tuesday, 29 January 2019
    We are seeking a Financial Analyst to join our team! You will be responsible for the day to day management of workflow within the Department including handling the Department phone hotlines, opening tickets, and other administrative projects as required. Successful candidates will be able to effectively work in a fast paced environment, possessing excellent inter-personal and organizational skills and demonstrate the ability to multi-task.

    Shift: Monday to Friday 8:00am-4:30pm
    Rate: $21/hr

    Responsibilities:
    * Answer incoming phone calls and emails on behalf of the Department.
    * Effectively handle inquiries from external clients and home office staff via phone and email.
    * Data entry of Advertising tickets accurately and in a timely manner to meet department standards.
    * Ability to ensure department deadlines are met and service levels are maintained.
    * Proven ability to work both independently and with a team.
    * Ability to build and maintain outstanding relationships with financial advisors and the Advertising Team.
    * Flexibility and adaptability to various changing working conditions based on new initiatives and job responsibilities.
    Requirements:
    One year experience in the financial services industry and/or two years' experience in an administrative related position.
    Qualifications:
    * Strong professional communication skills to effectively communicate with clients and Home Office staff.
    * 1 year+ experience in the financial services industry (preferred).
    * 2 years+ experience in an administrative position.
    * Ability to effectively handle and prioritize multiple tasks in a fast-paced environment to meet defined deadlines
    * Analytical and problem-solving skills
    * Proven experience using Word and Excel as well as an aptitude to use new software as required.
    * Ability to respond to as many phone and email inquiries as possible prior to forwarding the call or email to a analyst for a response.

    Education and Experience:
    High school degree with two plus years in an administrative related position.

    Stop your job search and apply today. Do you need more information? Contact Edmin Yumul at 414-3269-8731 Extension: 1828. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Location: Rapid City
    Job Type : Permanent
    Date: Monday, 28 January 2019
    Are you driven to succeed? Do you have good work history and are motivated to work? Are you looking for an employer who offers advancement opportunities? Manpower has the job you've been looking for. We have immediate openings for a Customer Service Representative in Rapid City, SD.

    WHAT'S IN IT FOR YOU?
    * Contract to Hire opportunity
    * Be part of a Fortune 500 Company
    * Temp to Perm

    WHAT IS THE JOB?

    * Contacts are varied, some are non-routine. Follows standard screens/ scripts to perform tasks.
    * Resolves many questions and problems, refers more difficult items to higher levels for guidance.
    * Knowledgeable of company products & services.
    * May assess customer needs and suggest alternative products or services.
    * Research contract issues for supporting departments such as Claims for Service Recruitment.

    WHAT YOU BRING TO THE JOB?

    * Requires 0-2 year's general experience in an office setting, call center phone experience or customer service experience - can be retail. Has experience with computer equipment.
    * Good verbal and written communication skills.
    * Active listening skills.
    * Systematically gathers information necessary to consider alternatives before making a decision. Treats individuals with respect despite personality differences or performance problems. Actively supports others to achieve common goals.
    * Consistently meets deadlines and requirements. Demonstrates curiosity by continuously seeking new information and asking questions.

    SHIFT: 7:00AM - 4:00PM or 8:00AM - 5:00 PM (Monday to Friday)
    PAYRATE: $13 an hour
    DURATION: 3 months

    Stop your job search now and apply! You can also send your updated resume at diana.tulabut@manpower.com for review and if you are qualified we will be calling you.
  • Location: San Antonio
    Job Type : Contract
    Date: Monday, 28 January 2019
    We are looking for individuals with a passion for Customer Service with the following skills:

    Customer Focus

    Take ownership of each customer while empathizing and prioritizing customer needs
    Resolve conflicts and manage customer expectations
    Determine customer needs and provide appropriate solutions through relationship building

    Communication Skills

    Effective verbal and written communication with both external and internal customers
    Document customer account activities thoroughly and concisely
    Engage in interactive dialogue with customers through active listening

    Problem Solving Skills

    Approach problems logically and with good judgment to ensure the appropriate customer outcome
    Make appropriate decisions on behalf of the customer quickly and effectively
    Effectively prioritize work to ensure efficiency
    Conduct research as needed

    Analytical Skills

    Critical thinker and ability to exercise independent judgment
    Accuracy and attention to detail
    Required to abide by all applicable regulatory and department practices and procedures

    Computer Skills

    Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
    Fluency in Windows Operating Systems and Microsoft Office tools

    Training Schedule:

    Formal paid training will take place dependent on the training requirements for the position and days and times of the training may vary. Specific information will be provided by the Recruiter.

    Shifts will now be determined only AFTER training, not at the time of offer.
    Shifts are 8 - 10 hours a day (1-2 breaks a day, 30-60 minute lunch), In Classroom Training for 3 weeks, 2 weeks of development training, 4 weeks of more development training (9 total weeks)
    Missing any time during training can result in termination

    Work Schedule:

    Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter.

    Qualifications:

    Clear background( fingerprinting)
    High School Diploma or equivalent required
    Minimum of one year of customer support experience strongly preferred, either by phone or face to face
    Must be willing to work in an environment that requires 100% phone-based customer interaction required
    Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
    Bilingual in spanish is a PLUS

    Skills:

    Empathy and concern for the customer needs
    Customer Focused
    Positive attitude and tone of voice
    Self-discipline

    Inbound Call Types:

    Front line consumer calls
    Balance inquiries
    Fee related call (Overdrawn calls)
    Claim calls (Debit/Credit card fraud)
    100% on the phone role
    Transfer all other calls to the appropriate teams
    Handle 70-100 calls per day
  • Location: Oriskany
    Job Type : Contract
    Date: Monday, 28 January 2019
    POSITION: Claims Adjuster
    JOB SUMMARY: Contact claimant and or service provider requesting basic information needed to process claim. Includes written correspondence and phone calls Evaluate claims based on documentation received including responses from claimant and providers. Process basic claims including payment, denial and status updates Interact with various online systems for claims processing, imaging and policy administration.
    RESPONSIBILITIES:
    Reviews notification of death received from multiple sources such as employers, third party administrators, first notice of loss department and file feeds to determine where and to whom claim kits are to be mailed.
    Review and maintain data in multiple systems such as retrieving beneficiary information, benefit amounts and enrollment history for the claim to be in good order.
    Evaluate deaths regarding eligibility, plan requirements in order to determine appropriateness of claim filing (Resolving Not in good order (NIGO)'s associated with the claim as needed.
    Providing phone support as needed to the First Notice of Loss Team
    Performs other related duties as assigned or required.
    DURATION: 6 months
    PAY: $21.69/HR
    SHIFT: Monday - Friday (8:00 am to 4:30 pm)
    QUALIFICATIONS:
    * Associates Degree
    * Group Life Experience / Insurance
    * Call Center Experience Preferred
    * Intermediate skill level with Excel, Power Point, Word (Preferred)
    * Ability to key 8,000+ keystrokes per hour with 95% accuracy or higher
    * Flexible to shifting schedules
  • Location: Mount Kisco
    Job Type : Contract
    Date: Friday, 25 January 2019
    Are you ready for more that just a job but a career with a company dedicated to its employees?
    Then look no further we want to help you get there!

    Great Temp-Perm opportunity for strong Customer Service Representative in Bedford Hills

    What's in it for you?'
    First Shift Schedule
    Full time hours
    Potential to go permanent

    What is the job?
    Customer Service Representative-
    Processing customer request via phone, fax, web portal or email
    Performing requests in Total Recall
    Making same day call backs to clients Assist clients with the web-portal
    Data entry of inbound work orders
    File billed work orders
    Assisting new customer set ups in the web portal
    Handling minor customer service issues/concerns
    Assisting others with miscellaneous administrative functions Work closely with the operations staff to ensure 100% accuracy of client request Assist with special customer projects Perform special tasks as directed by the Customer Service Manager

    What you bring to the job?
    Strong customer service experience, at least 3 years
    Great attitude and ability to work in a team
    Dependability and reliability
    Ability to pass a background check and drug screening

    Stop your job search and apply today. Do you need more information? Contact our recruiters at 914-428-0155 apply today!
    We love referrals so please share our job with job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Location: Phoenix
    Job Type : Contract
    Date: Friday, 25 January 2019
    Are you looking for an opportunity to work in a fun, friendly and professionally rewarding environment? #Manpower has immediate openings for #CallCenterRepresentatives in #Phoenix, #Arizona. JOIN US TODAY!

    Pay: $11 per hour
    Shift: 7:00 - 3:30 PM, Monday to Friday
    Temporary to hire, based on performance
    Room for growth
    Paid Training

    Description:
    Responsible for making outbound phone calls to assigned medical providers to obtain required medical charts on behalf of our customer's clientele.

    Requirement:
    Basic computer skills
    Must have high school diploma or GED
    Ability to pass a Background Check and Drug Screen

    Stop your job search and apply today. Do you need more information? Send your resume to julia.ramirez@manpower.com. We love referrals so please share our job with friends and family. Also, check out the Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath .
  • Location: Linden
    Job Type : Contract
    Date: Friday, 25 January 2019
    Seeking a Member Service Representative. This individual will assist members regarding the day-to-day operations that result in effective, accurate and courteous service and promotes good will across the cooperative's member base. This individual is a member of a call center that is responsible for all incoming phone calls. This individual also ensures that all members, vendors and visitors have a pleasant, courteous and informed reception. The individual must exercise judgment and possess full knowledge of all areas concerned with member accounts including billing, service requests, account adjustments, payment arrangement, capital credit, deposits, rates, letter of credit, memberships, ancillary products and other services offered by the company.
    Required: * High school degree or equivalent required
  • Location: Springfield - Clark County
    Job Type : Contract
    Date: Friday, 25 January 2019
    Manpower has immediate opening for Customer Care Specialist in Springfield, OH.

    What's in it for you?

    o $13.00-14.00 per hour

    o 12 months temp-to-perm

    o Shift may vary

    What is the job?

    * The role of a Customer Care Specialist is a key position within Assurant because you are the voice of our organization and clients. You are highly valued as our customer's primary point of contact, and Assurant is very much invested in your success in this role. Providing excellent customer service is top priority for us!
    *This role is responsible for answering a high-volume amount of inbound calls daily from customers who have questions, concerns or need additional information regarding their mortgage accounts, hazard insurance or additional property protection they have purchased.
    *We believe in providing our Customer Care Specialists with the ability to measure their success rate on a daily basis and have implemented clear, key performance indicators for you to track each day. These include: customer satisfaction, call time and the number of customers you help daily. You will receive extensive training to ensure you possess the tools you need to succeed and to meet these goals on a consistent basis.
    *The competencies we look for in our team members are active listening, problem solving and a strong commitment to quality. Excellent Customer Service Reps enjoy being on the phone and helping customers find a resolution.

    What you bring to the job?

    * Minimum of 1 year customer service experience

    * High School Diploma or GED
    * Ability to pass the drug test and background check

    Stop your job search and apply today. Send a copy of your resume to rimajoy.centeno@manpower.com. Do you need more information? Contact our recruiters at 414-312-5144 ext. 1848. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Location: Boca Raton
    Job Type : Permanent
    Date: Tuesday, 22 January 2019
    Manpower is representing a client that is seeking Customer focused representatives. • Responsible for customer inquiries and complaints regarding company products. Answers and initiates a variety of real-time inbound and outbound voice-based communications in to support customer care. • Using a computerized system, responds to customer inquiries in a call center environment. • To resolve customer queries and complaints, which fall within the scope of the assigned responsibilities (Some examples may include transferring to other departments, providing world class customer service, looking up product availability in stores, white mail processing). Agents will have at their disposal a range of tools, processes and systems to address the customers inquiries with speed and efficiency. • The purpose of the role is to respond to inbound calls, emails and or written inquiries from customers ensuring high levels of customer satisfaction with each interaction.
  • Location: Onalaska
    Job Type : Permanent
    Date: Tuesday, 15 January 2019
    Do you enjoy working with a clients, assisting and providing excellent customer services? This position will assign, control and dispatch service technicians to a variety of clients across the country. Act as a control point for all field related service activities to ensure customer commitments and due dates are met. Ensure that appointments and commitments are met. Duties include: Working with Service Suite 9, Ensemble, TRACS, MARTENS, NIBS, TIRKS, CIRAS, OTTO and Access Care systems to ensure system synchronization. Training is provided.
  • Location: Melbourne , Malabar , Melbourne Beach , Melbourne Village , Palm Bay
    Job Type : Contract
    Date: Friday, 04 January 2019
    Looking for upbeat, positive, team player who likes to talk to people. If you are a people person and can type 35 wpm then we need need to talk. Immediate permanent position for the right person. Must be able to work a flexible schedule with availability from 8am - 9`pm and did I mention, you must like talking to people? Call me if you are serious about a career, not a job!
  • Location: Melbourne , Malabar , Melbourne Beach , Melbourne Village , Palm Bay
    Job Type : Contract
    Date: Friday, 04 January 2019
    Looking for upbeat, positive, team player who likes to talk to people. If you are a people person and can type 35 wpm then we need need to talk. Immediate permanent position for the right person. Must be able to work a flexible schedule with availability from 8am - 9`pm and did I mention, you must like talking to people? Call me if you are serious about a career, not a job!
  • Location: Onalaska
    Job Type : Permanent
    Date: Thursday, 03 January 2019
    Do you enjoy working with a clients, assisting and providing excellent customer services? This position will assign, control and dispatch service technicians to a variety of clients across the country. Act as a control point for all field related service activities to ensure customer commitments and due dates are met. Ensure that appointments and commitments are met. Duties include: Working with Service Suite 9, Ensemble, TRACS, MARTENS, NIBS, TIRKS, CIRAS, OTTO and Access Care systems to ensure system synchronization. Training is provided.