Home   Call Center and Customer Service Jobs
  • Location: St Catharines
    Job Type : Contract
    Date: Friday, 14 December 2018
    A client of our in downtown St. Catharines is seeking customer service representatives for their facility. This is a full time ongoing position.

    In this role you will deliver exceptional customer service via email, instant chat, and inbound phone calls.

    This role will begin in mid January. We are actively interviewing candidates, please apply if this sounds like a fit for you!

    Job Details:

    - $16 per hour
    - Full Time Hours
    - Work at a company that fosters your growth and training
    - Paid Training
    - Downtown St. Catharines Location, bus accessible
    - Shifts between hours of 8 am and Midnight (Must be flexible to work between these hours)

    Duties:

    - Maintaining high customer satisfaction ratings and service level agreements
    - Fulfilling work satisfying customer expectations in a way that also complies with best practices Demonstrating empathy by listening attentively to customer concerns
    - Sense of achievement providing excellent customer service and technical support in an inbound customer contact environment
    - Ensure that the complex of Customer care needs are resolved in a timely fashion

    Qualifications:

    - 1 year previous customer service experience
    - Ability to pass a criminal background check
    - High School Diploma
    - Strong communication and computer skills

    If this sounds like a fit for you, please apply today for immediate consideration!

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Fredericton
    Job Type : Contract
    Date: Friday, 14 December 2018
    Manpower is currently recruiting for Bilingual Customer Care Advisors for NB Power in Fredericton, NB. Qualified candidates will possess the following skills and qualifications: Fluently Bilingual (English/French); good telephone manner; ability to work in a team environment; able to multi task in a busy work environment; proven problem solving skills; excellent communication skills; ability to empathize and help customers.

    Also, you must have a minimum of one-year experience working in customer service, be comfortable working with a variety of computer programs, including Internet, e-mail, and a variety of in-house systems. These positions are to begin January 14, 2019 and pay $14/hour.

    If you are looking for an exciting position in Customer Service, then Manpower is the employer for you! Manpower offers benefits, referral bonuses, web-based training from the privacy of your own home and much more!
  • Location: Cornwall
    Job Type : Permanent
    Date: Friday, 14 December 2018
    Are you an experienced customer service professional looking for an exciting new opportunity? Do you want to work with one of the top 5 banks in Canada? Then you need to talk to Manpower today.

    On behalf of our client, Manpower is hiring for multiple call centre representatives to work at a financial institution in Ottawa East. This is an exciting chance to start a career with a great employer - don't miss out! We are hiring for full-time, long term contract roles with the chance to become a permanent position. We are looking for candidates with great customer service skills, and if you're French/English bilingual - even better!

    In this role, you would be responsible for:
    *Handling day-to-day deposit accounts
    *Providing basic banking services
    *Field a high volume of calls and provide high level customer service at all times
    *Interact with banking customers and offer personalized advice and solutions

    As a member of the customer contact centre team, you are at the heart of the daily operations and your interactions with the customers will help shape their perception of the bank. You will bring the following skills and experience in order to deliver the service the customers need:

    *At least one year of experience in a customer service setting - call centre, retail or hospitality
    *High school diploma or equivalent
    *A clean criminal record
    *Bilingualism (French/English) considered a very strong asset, but not required
    *Strong computer skills and typing speed of 25+ WPM
    *Availability to work a flexible schedule (day/evening shifts as well as weekends)
    *Strong communication skills and excellent ability to multitask

    This position has a lot to offer you:

    *Full time work in a centrally located, easily accessible area
    *Competitive pay rate
    *Long term contract with the chance to become a permanent employee
    *The chance to represent one of Canada's top employers and a major bank
    *3 weeks of fully paid classroom training and 2 weeks on-the-job training

    You can see it now - an opportunity that can become a career, not just another job. A chance to showcase your strong customer service skills in a position that offers you room to grow and develop your skills. If this is what you've been looking for, then you need to apply to Manpower today. 613-237-9070 or email diana.walsworth@manpower.com

    Manpower offers associates valuable work experience, opportunities for training & development, and professional advice. Manpower also has great perks for associates including discounts on hotels, home & auto insurance, apparel, and much more!
    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.

    We love referrals! Refer a friend to Manpower and earn a Referral Bonus if they get hired visit www.manpower.ca/referral
  • Location: Phoenix
    Job Type : Contract
    Date: Friday, 14 December 2018
    Are you looking for a career? Manpower has immediate openings for a Medical Call Center Representatives in North Phoenix

    Pay: $11 per hour
    Shift: 7:00 AM - 3:30 PM, Monday to Friday only
    Temporary to hire, based on performance

    Responsible for making outbound phone calls to assigned medical providers to obtain required medical charts on behalf of our customer's clientele.
    Requirements:
    Basic computer skills
    High school diploma or GED
    Ability to pass a Background Check and Drug Screen

    Stop your job search and apply today. Do you need more information? Send your resume to julia.ramirez@manpower.com. We love referrals so please share our job with friends and family.
  • Location: Colorado Springs
    Job Type : Permanent
    Date: Friday, 14 December 2018
    Data Entry / Customer Service / Medical Claims

    Manpower is seeking several temp-to-hire Intake Representatives in Colorado Springs. The Intake Representative will process clinical certification documents or forms received via facsimile from physician offices and/or imaging centers, that are necessary for existing case review and/or new case build. The information received is reviewed for completeness (i.e., patient/provider demographic, CPT/ICD, and other critical information), through a focused, detail-oriented process. Clinical certification requests are to be completed within the timeframe designated by internal, regulatory and contractual obligations.

    Previous medical office environment experience preferred. Experience with computer data entry, customer service, medical terminology, or managed care is preferred. A minimum of 6 months' work experience processing written cases preferred.
  • Location: Stayton
    Job Type : Permanent
    Date: Friday, 14 December 2018
    Full time Customer Service Role
    Are you looking for a position with a reputable company, consistent hours and a weekly pay check? Manpower has immediate openings for a Customer Service Role.

    What's in it for you?
    * Full time hours
    * Work shifts from 8:30am to 5:00pm
    * Competitive wages at $13.75

    What is the job?
    * Problem Solving - Identify and resolve problems in a timely manner. Gather and analyze information skillfully
    * Address customer inquiries that come into the customer service department by phone, web/email, mail, fax, chat or Social Media by providing courteous and prompt responses
    * Use appropriate data systems to track contacts and inquiries
    * Assist department manager with departmental process improvements.

    What you bring to the job?
    * Works with integrity and ethically
    * History of self-motivation to achieve production goals
    * Great attitude, ability to multi task and work in a team
    * Ability to pass a Background Check and drug screen

    Stop your job search and apply today. Do you need more information? Contact our recruiters at 503-363-3500. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Location: Albany
    Job Type : Contract
    Date: Friday, 14 December 2018
    Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment? We would love for you to become a respected member of our team! Experience the excitement of fostering team unity as you work closely with management and fellow employees to nurture trust and build rapport with our customers. If so, Manpower has immediate openings for a Customer Service Specialist in Albany OR.

    What's in it for you?
    * Full-time hours
    * Must be available to work all operating hours; Monday - Sunday, 6:00am - 9:00pm Competitive Pay Rate: is $11.00 - $12.50.
    * Temp-to-perm
    * Location: Albany OR- 97322

    What is the job?
    * As a Customer Service Representative, you will support the organization's extended warranty contracts by providing superior customer service to our customers who have purchased an extended warranty contract for wireless cell phone handsets.
    * You will verbally collect pertinent information for the customer over the phone.
    * You will process and determine insurance coverage on each claim by examining forms, policies, and other records as provided by claimant and other agencies or resources.
    * Receive and answer customer questions and resolve customer concerns relating to claims, warranties, and product servicing.
    * Coordinate service for customers using various providers to resolve the customers' concerns.
    * Settle claims according to insurance policy provisions.
    * Maintain and update customer account records as needed.
    * Forward suspected fraudulent and questionable claims to appropriate personnel.
    * Coordinate with immediate supervisor or other personnel as needed to resolve claims and issues not of routine nature.
    What to bring to the job?
    * High School Diploma or GED Equivalent
    * Ability to pass background check and drug screen

    Stop your job search and apply today. Do you need more information? Contact Wendee at 414-312-5144 Extension: 1850. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Location: Ottawa
    Job Type : Permanent
    Date: Thursday, 13 December 2018
    Are you an experienced customer service professional looking for an exciting new opportunity? Do you want to work with one of the top 5 banks in Canada? Then you need to talk to Manpower today.

    On behalf of our client, Manpower is hiring for multiple call centre representatives to work at a financial institution in Ottawa East. This is an exciting chance to start a career with a great employer - don't miss out! We are hiring for full-time, long term contract roles with the chance to become a permanent position. We are looking for candidates with great customer service skills, and if you're French/English bilingual - even better!

    In this role, you would be responsible for:
    *Handling day-to-day deposit accounts
    *Providing basic banking services
    *Field a high volume of calls and provide high level customer service at all times
    *Interact with banking customers and offer personalized advice and solutions

    As a member of the customer contact centre team, you are at the heart of the daily operations and your interactions with the customers will help shape their perception of the bank. You will bring the following skills and experience in order to deliver the service the customers need:

    *At least one year of experience in a customer service setting - call centre, retail or hospitality
    *High school diploma or equivalent
    *A clean criminal record
    *Bilingualism (French/English) considered a very strong asset, but not required
    *Strong computer skills and typing speed of 25+ WPM
    *Availability to work a flexible schedule (day/evening shifts as well as weekends)
    *Strong communication skills and excellent ability to multitask

    This position has a lot to offer you:

    *Full time work in a centrally located, easily accessible area
    *Competitive pay rate
    *Long term contract with the chance to become a permanent employee
    *The chance to represent one of Canada's top employers and a major bank
    *3 weeks of fully paid classroom training and 2 weeks on-the-job training

    You can see it now - an opportunity that can become a career, not just another job. A chance to showcase your strong customer service skills in a position that offers you room to grow and develop your skills. If this is what you've been looking for, then you need to apply to Manpower today. 613-237-9070 or email diana.walsworth@manpower.com

    Manpower offers associates valuable work experience, opportunities for training & development, and professional advice. Manpower also has great perks for associates including discounts on hotels, home & auto insurance, apparel, and much more!
    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.

    We love referrals! Refer a friend to Manpower and earn a Referral Bonus if they get hired visit www.manpower.ca/referral
  • Location: Watsonville
    Job Type : Temporary
    Date: Thursday, 13 December 2018
    Position Summary:

    A Customer Service & Sales Representative (CSSR) is responsible for establishing and maintaining profitable relationships with customers on behalf of Applied by taking personal and complete responsibility for each customer contact and by ensuring that customer requirements are met while pursuing the interest of the Company. The CSSR is an integral part of the Applied sales team and interacts with Applied's customers by providing them with information to address inquiries regarding products and services.

    Responsibilities/Duties:
    * Professionally handle requests from customers to ensure that issues are resolved promptly and thoroughly. Requests are received via phone, email, fax, EDI, walk-in customers and as communicated by Applied sales associates.
    * Recommend and source the most profitable products, utilizing internal inventory first, supplier inventory as an alternate option, to meet or improve upon the customer required dates.
    * Proactive review of open customer orders and pending quotes to ensure on-time responses, shipments, and conversion of quotes to orders.
    * Communicate disruptions in service levels, approval requests, corrective actions needed, customer feedback, and preventative actions to Service Center management.
    * Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both Applied and Customer.
    * Maximize profit by working with suppliers to gain additional chargebacks, recommending the most profitable product offerings. Support pricing and margin improvement efforts by communicating opportunities with management, adopt and utilize methods that will reduce overrides, promote most profitable options to our customers, and recover freight expenses.
    * Gain and utilize product knowledge and expertise to assist customers with product selections and coordinate supplier engineering support to drive the sales process.
    * Responsible for personal investment in gaining proficiency in our systems, product training, adoption of company initiatives and tools and overall continuous career development.
    * Continuously identify and evaluate process improvements that positively impact the Customer's experience by using Customer Feedback, Supplier Nonconformance, and On-Time and Error-Free forms and metrics.
    * Perform warehouse functions including pulling and packing product, receiving, cycle counting, stock put away and delivery of product. Provides emergency and after hours services as scheduled.
    * Provide backup support to other associates within the Service Center as necessary along with other duties assigned by management.

    Education/ Work Experience:
    Required:
    * 6+ months of customer service experience or 1+ year of experience in a Stockroom/Driving position within industrial distribution
    * High school diploma or equivalent
    * Demonstrated mechanical and mathematical aptitude
    * Excellent communication and organizational skills
    * Ability and desire to learn new systems and processes quickly
    * Strong computer skills, particularly in Excel
  • Location: Ottawa
    Job Type : Permanent
    Date: Thursday, 13 December 2018
    Êtes-vous un professionnel expérimenté du service à la clientèle, à la recherche d'une nouvelle perspective enrichissante ? Aimeriez-vous travailler pour l'une des cinq plus grandes banques au Canada ? Alors, communiquez avec Manpower sans tarder.
    Manpower cherche à embaucher plusieurs représentants de centre d'appels pour le compte de son client, une institution financière située au centre-ville d'Halifax. Il s'agit d'une occasion en or d'entreprendre une carrière auprès d'un merveilleux employeur. Ne ratez pas cette chance ! Nous embauchons pour des postes à plein temps, à long terme et à contrat, offrant la possibilité d'une permanence. Nous cherchons des candidats dotés d'excellentes compétences en service à la clientèle, et si vous êtes bilingue (anglais et français) - encore mieux !
    Vos responsabilités dans ce rôle comprendront les suivantes :
    * Traiter l'information des comptes de dépôt courants
    * Fournir des services bancaires de base
    * Répondre a un grand débit d'appels, en assurant un calibre de service élevé en tout temps
    * Interagir avec la clientèle et offrir des solutions et conseils personnalisés
    À titre de membre de l'équipe du centre de communication avec la clientèle, vous êtes au cœur des opérations quotidiennes et votre interaction avec les clients influence leur perception de la banque. Vous apporterez l'expérience et les compétences suivantes en vue de répondre aux besoins de la clientèle :
    * Minimum d'un (1) an d'expérience en service à la clientèle (centre d'appels, vente au détail ou services d'accueil)
    * Diplôme d'études secondaires ou l'équivalent
    * Casier judiciaire vierge
    * Le bilinguisme (anglais et français) est un atout important, mais n'est pas requis
    * Solides compétences en informatique et vitesse de frappe d'au moins 25 mots par minute
    * Disponibilité à travailler selon un horaire variable (jours, soirs et fins de semaine)
    * Solides compétences en communication et excellente capacité à mener plusieurs tâches de front
    Ce poste à beaucoup à vous offrir :
    * Travail à plein temps dans un lieu central facilement accessible
    * Rémunération concurrentielle
    * Contrat à long terme offrant la possibilité d'accéder à un statut d'employé permanent
    * Occasion de représenter un employeur canadien de choix et une institution bancaire majeure
    * Trois (3) semaines de formation rémunérée en classe et deux (2) semaines de formation rémunérée en poste
    Elle est à l'horizon : la perspective d'une carrière et non d'un simple emploi. L'occasion de faire briller vos excellentes compétences en service à la clientèle dans un poste qui vous permettra de vous perfectionner et de croître. Est-ce ce que vous cherchez ? Alors, postulez chez Manpower sans tarder !

    * Courriel : diana.walsworth@manpower.com
    * Téléphone : 613-237-9070

    Manpower offre à ses associés une expérience professionnelle appréciable, des possibilités de formation et de développement ainsi que des conseils de carrière. Manpower leur propose également des avantages exceptionnels, notamment des rabais (hôtels, assurances habitation et automobile, vêtements, etc.) !
    ManpowerGroup reconnaît l'importance de fournir un milieu de travail accessible et sans barrières. Nous veillons à créer un environnement accueillant, équitable et inclusif en offrant un accès égalitaire à nos services. ManpowerGroup s'engage à fournir des aménagements spéciaux et s'efforcera, en concertation avec vous, de satisfaire vos besoins.

    Nous aimons les recommandations ! Recommandez un(e) ami(e) à Manpower et obtenez une prime de recommandation à l'occasion de leur embauche !www.manpower.ca/referral
  • Location: Laredo
    Job Type : Contract
    Date: Thursday, 13 December 2018
    * Exposure to customer interaction and warehouse environment with light duty
    * Experience in Traffic
    * Working knowledge of computer systems
    * Expertise in communication and data entry
    * Must be bilingual
    * Seeking long-term employment
    * At least 1 year experience
    * Initiative to learn
    * Monday - Friday work schedule
    * Paid Training
    * Free college Tuition!
  • Location: North York
    Job Type : Temporary
    Date: Wednesday, 12 December 2018
    Manpower is seeking Call Centre Representatives for a client of ours in the Banking Industry. This is an entry level position, 6 months assignment (with a possibility of extension). This is a great opportunity to get your foot in the door with a top employer in Canada.

    Job Details:

    Location: North York
    Pay rate: 16.22 - 16.97/h + 4 % vacation pay
    Shifts: between 7 am and midnight Mon-Sun, 37.5h/week / 365
    Must be available to work shifts from 7 am - midnight, including weekends and statutory holidays

    Qualifications:

    - Previous Call Centre/ Customer experience is an asset
    - Strong Communication skills
    - Must be able to work between 7 am and Midnight
    - Flexible to work between Monday to Sunday

    Job Duties:

    - The primary role of Call Center Representative is to respond to incoming inquiries or requests from clients in a pleasant, courteous, knowledgeable, and professional manner.

    - The Call Center Representative will create and maintain positive memorable client experiences that build confidence in our organization and leave our clients very highly satisfied every time.

    - The position is established to support the end-to-end fraud and non-fraud dispute resolution process.

    - This position handles the client's initial call, and client's callback for updates to ongoing dispute cases and to process credit card applications.

    - The Call Center Representative is responsible for gathering detailed information from the client during the initial call, involving the client in the determination of the solution, submitting the dispute if possible and ensuring next steps resulting from the call are completed within Wrap time.

    - Call Center Representative will support bank's credit card operations in a highly trained, empowered work environment by providing prompt, accurate, and detailed information to both internal and external clients through verbal/written communication.

    Interested? Do not hesitate to apply!

    Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.

    We love referrals. Visit www.manpower.ca/referral to easily share opportunities with friends and family and increase your compensation for each successful referral.
  • Location: Winnipeg
    Job Type : Contract
    Date: Wednesday, 12 December 2018
    Are you looking for start immediately? Are you looking to have extra cash this season?

    Manpower is a Fortune 500 company, with a worldwide network of 4,400 offices around the globe and 32 offices in Canada. As a world leader in the employment industry, we have been named Americas Most Admired Staffing Company by Fortune Magazine for four consecutive years.

    Our client is a premier service provider for North American companies that can offer you the opportunity to make a difference in millions of lives. They ensure exceptional customer service experience to their customers and transforms conventional consumer interactions into more unique customer experience

    These positions starts immediately and it will be a 2 month project with possible extensions

    What we offer:

    * Career Growth
    * Full Time Hours
    * Hourly Wages $11.35
    * Location is Downtown, Winnipeg

    In order to qualify for this role, it is vital that you:

    * Completion of high school (Grade 12) or equivalent
    * Minimum of 1 year exceptional customer service experience in any related industry
    * Superior interpersonal and customer service skills
    * Superior verbal and written communication skills in English
    * Ability to be flexible organized and manages priorities in a Fast Phase environment
    * Comfortable using Microsoft Word, Outlook and Excel programs.
    * Good organizational skills and Ability to work independently or as a member of a team and get along well with others
    * Willingness to learn and flexibility to take on additional duties as requested

    Essential Functions

    * A successful candidate will answer phone or email inquiries from customers, depending on the job; you'll place orders, respond to and handle customer issues, or make appointments.
    * Customer Service Agents are expected to handle a high volume of calls and to have excellent communication and problem-solving skills.
    * You will build and maintain relationships with an organization's most important customers
    * This is a hands-on position working with assigned clients to make sure that they are satisfied with the company's services and products.
    * Your job is to ensure client satisfaction and to work with team members, other company departments, and external vendors to ensure that the customer's needs are met.

    To learn more about the changing world of work, please visit our website and follow us on Facebook Manpower Manitoba.
  • Location: Winnipeg
    Job Type : Contract
    Date: Wednesday, 12 December 2018
    Manpower is a Fortune 500 company, with a worldwide network of 4,400 offices around the globe and 32 offices in Canada. As a world leader in the employment industry, we have been named Americas Most Admired Staffing Company by Fortune Magazine for four consecutive years.

    Our client is a premier service provider for North American companies that can offer you the opportunity to make a difference in millions of lives. They ensure exceptional customer service experience to their customers and transforms conventional consumer interactions into more unique customer experience

    What we offer:

    * Career Growth
    * Permanent Jobs
    * Full Time Hours
    * Generic Benefits
    * Shift Premiums
    * Hourly Wages $13.35

    In order to qualify for this role, it is vital that you:

    * Completion of high school (Grade 12) or equivalent
    * Minimum of 1 year exceptional customer service experience in any related industry
    * Superior interpersonal and customer service skills
    * Superior verbal and written communication skills on both languages (French and English)
    * Ability to be flexible organized and manages priorities in a Fast Phase environment
    * Comfortable using Microsoft Word and Excel programs.
    * Good organizational skills and Ability to work independently or as a member of a team and get along well with others
    * Willingness to learn and flexibility to take on additional duties as requested

    Essential Functions

    * A successful candidate will answer phone or email inquiries from customers, depending on the job; you'll place orders, respond to and handle customer issues, or make appointments.
    * You are expected to handle a high volume of calls and to have excellent communication and problem-solving skills.
    * You will build and maintain relationships with an organization's most important customers
    * This is a hands-on position working with assigned clients to make sure that they are satisfied with the company's services and products.
    * Your job is to ensure client satisfaction and to work with team members, other company departments, and external vendors to ensure that the customer's needs are met.

    To learn more about the changing world of work, please visit our website and follow us on Facebook Manpower Manitoba.
  • Location: Ajax
    Job Type : Contract
    Date: Tuesday, 11 December 2018
    Our client in Ajax is looking for 10 Bilingual French/English CSR's

    What is the Job:
    Responsible for providing phone assistance for new and existing clients within a fast paced environment
    Interact with team of associates, providing top-notch technical support
    Handle high volume of inbound calls

    What is in it for you?
    $19.00 per hr + 4% vacation pay
    Position starting ASAP
    Bright and very clean work environment

    What you bring to the Job:
    Bilingual (French/English)
    Proven organizational skills.
    Excellent oral/written communication and problem solving skills
    Patience and analytical abilities are required to handle client concerns
    Detail orientated and motivated
    Flexible to work anytime between the hours of 8am -8pm Mon - Fri

    Interested? Call Wanda at 905-831-7683 ext 3001 or visit us at 1315 Pickering Parkway, Unit 100 Pickering, L1V 7G5 or email wanda.joseph@manpower.com

    We love referrals! Visit www.manpower.ca/referral to easily share opportunities with friends and family and increase your compensation for each successful referral!

    Manpower Group recognizes importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair, and inclusive environment by offering equal opportunity to access our services. At Manpower group, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Richmond Hill
    Job Type : Permanent
    Date: Tuesday, 11 December 2018
    Bilingual Customer Service Associate - job opportunity available with a global leader and innovator in the bio-technology and medical device arena, Offering a competitive salary inclusive with 100% benefits (medical/dental), company sponsored pension plan & growth opportunity. Day Shift hours,

    The Customer Service Representative - will be responsible for the daily functions of Customer Service - Sales support and handling complex order management requests. They will continue to maintain and expand understanding of order entry inquiry financial systems procedures and application and operate within the policy and procedure guidelines.

    * Provides accurate and timely delivery of the following to customers or internal staff. This would include, but not be limited to:
    ** Order Entry and Order Confirmations
    * Pricing Issue follow-ups
    * EDI/GHX Order Management
    * Credits and Return Requests
    * Order inquiry requests
    * End of day Sales reporting
    * Specialize tasks would include the following based on sales division/ERP System:
    * Invoicing o Integration Order updates
    * Pending Approval order follow-up
    * ETA updates to customer
    * Provide exceptional customer service by working in conjunction with other divisions to resolve customer's inquiry.
    * Maintain accurate logging of all customer related information and inquiries in Customer Service related databases.
    * Ensure daily KPI's expectation are met or exceeded.
    * Effectively manage the inflow of telephone contact to maintain optimal service of customer's needs and requests.
    * Timely answering of telephone calls, faxes or emails and effectively assist customers and sales force with their individual ordering requirements.
    * Offer continued support and timely follow up.

    REQUIREMENTS & QUALIFICATION:
    * Post-secondary Degree/Diploma is required.
    * Minimum of 1 years relevant work experience dealing with Customers is required (Retail or Service).
    * Bilingual English-French proficiency in speaking, reading, writing abilities are required.
    * Experience with, Datasweep, SalesForce Service Cloud, Netsuite or SAP
    * Medium to advanced Microsoft Office skills
    * Extremely detail oriented

    CONTACT: JAN.GIORDANO@MANPOWER.COM

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Boca Raton , Delray Beach , Lake Worth , Boynton Beach , Greenacres
    Job Type : Permanent
    Date: Tuesday, 11 December 2018
    Manpower is currently representing a client in the Boca Raton, FL area that is seeking to permanently hire several Customer Care Representatives. Job Description: Purpose: Responsible for customer inquiries regarding company products. Answers and initiates a variety of real-time inbound and outbound voice-based communications. Using a computerized system, responds to customer inquiries in a call center environment. To resolve customer queries and complaints, which fall within the scope of the assigned responsibilities (Some examples may include transferring to other departments, providing world class customer service, looking up product availability in stores, white mail processing).
  • Location: St. Paul
    Job Type : Contract
    Date: Tuesday, 11 December 2018
    1st shift: 7am-10am start time, M-F

    Summary:

    The primary focus of the Product Support position is to support users by providing technical product support to enhance their overall product and service experience; through strong product and application knowledge assist users with technical queries enabling them to successfully configure, manage and complete their project.

    Essential Responsibilities:

    Respond to user inquires through various communication channels including phone, email, chat, etc. regarding how to use the product and tool features to accomplish their specific tasks or milestones.
    May assist users in the setup and configuration of tools and features within company's technology products.
    Using product knowledge, this role will provide support to our users who are experiencing simple or more complex issues with our products; troubleshoot and directly answer user questions to resolve the issues they are experiencing. Route issues that the Product Support Specialist is unable to resolve to the appropriate person or team for timely user resolution.
    Provide educational tutorials and support on the platform's capabilities and functionality to users; Build positive relationships while being proactive in anticipating client needs
    Develop knowledge of industry and clients' use cases, in order to more fully understand background of support questions
    Capture client product support requests through internal workflow tools to ensure excellent user experience and support business metrics and reporting

    Knowledge, Skills and Abilities:

    High school diploma required.
    Strong technical aptitude and learning agility
    3-5 years previous experience in a client service or operational support environment
    Demonstrated knowledge of functional area
    Superior communication skills, especially in explaining technical terms in a way that non-technical individuals can understand
    High degree of independent problem solving and troubleshooting skills
    Ability to work well in a team collaboration environment
    Excellent organizational skills and attention to detail
  • Location: Melbourne , Malabar , Melbourne Beach , Melbourne Village , Palm Bay
    Job Type : Temporary
    Date: Tuesday, 11 December 2018
    Looking for upbeat, positive, team player who likes to talk to people. If you are a people person, and can type 35 WPM, have good computer skills, and have a knack for promoting services, then we need need to talk. Temp to permanent position for the right person. Must be able to work a flexible schedule with availability from 8am - 9pm Call me if you are serious about a career, not a job! $13.85 per hour to start
  • Location: Burlington
    Job Type : Contract
    Date: Tuesday, 11 December 2018
    Customer Care Representative

    We are looking for a Customer Care Representative who is responsible for providing excellent service to our consumers by phone, email, chat, letters and social channels. You will need to learn about our culture, products and procedures. The Consumer Services Representative is responsible for ensuring that all issues are handled in a professional and mutually beneficial manner.

    What's in it for you?

    * Steady weekly paycheck
    * Work/life balance (Monday, Tuesday, Wednesday 9am-5pm)
    * Competitive wage
    * Open office environment
    * Manpower team to support your needs
    * Option to take free college courses and skills training

    What's the job?
    * Answer a high volume of inbound calls, emails, chat, letters, voicemail, online reviews and social consumer response in order to answer customer inquiries in accordance with standard operating procedures
    * Provide consumers help in website navigation and browsing, and ordering
    * Record all the information regarding client inquiries into company tracking and reporting system
    * Advise consumers on newly available items and promotions to help drive overall sales
    * Provide requested support to other departments through the performance of ad hoc tasks
    * Ability to work in a fast paced work environment focused around growth
    * Provide Quality Assurance support in a variety of areas, with strong attention to detail
    * Maintains liaison with other departments

    What you bring to the job?
    * Must have a Bachelor's Degree
    * Must possess excellent communication and listening skills
    * Must be able to be compassionate and understand the consumer's view-point
    * Must be patient with consumers and employees, capable of handling confrontational complaints with a calm, controlled and courteous manner
    * Must demonstrate the ability to assess situations and provide quick and educated response to consumers
    * Must be able to work a flexible schedule to meet the needs of the business during peak seasons and special events
    * Demonstrate integrity and ethics in handling client billing information
    * Demonstrate confidence, credibility, and good judgment
    * Experience with multi-line telephones, online ticketing systems, and personal computers helpful; 1+ years of experience in a customer service or help desk capacity
    * Familiar with social media trends and digital marketing
    * Knowledge of Internet Explorer, Chrome, Fire Fox, Safari, Microsoft Office, and basic computer skills are required
    * Bilingual in Spanish/English or French/English is welcomed

    Stop your job search and apply today.
    For more information please email kimberly.remick@manpower.com
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