Home   Call Center and Customer Service Jobs
  • Location: Jacksonville
    Job Type : Contract
    Date: Friday, 19 October 2018
    Are you an experienced, professional Call Center Rep looking to provide excellent customer service within a large, well know company?

    Hours::
    Training will run from M-F, 9:45am - 6:30pm- No days can be missed during training or the contractor will be terminated and time off will not be authorized during the first 6 months of the assignment
    After training, must be available to work any hours between 8am-8pm

    The position is responsible for answering customer inquiries on currently marketed supplemental health products.
    This position is 100% telephone support.
    The representative may need to escalate requests and concerns to the appropriate external departments to meet customer needs or requests.

    Key Responsibilities
    - Answer incoming customer calls and respond to customer requests by referencing 7 different computer systems and resources.
    - Understand basic telecommunications and provide accurate product information
    - Provide quick, professional, precise resolution to customer issues/questions
    - Enter customer request into data system, open and dispatch work orders to various department and complete call history.

    Knowledge/Skills/Abilities/Experience
    - Superior customer service skills including ability to show empathy.
    - At least two years of customer service experience in a fast-paced environment, or 1 year medical terminology education, i.e. doctors office, hospital, medical center, insurance company, etc. /experience with 1 year of customer service experience required.
    - High school diploma required.
    - Proficient in Microsoft Office (Outlook, Word).
    - Insurance background including knowledge of health insurance terminology is preferred.
    - Excellent communication skills both verbal and written required.
    - Inquisitive; Asks probing questions.
    - Demonstrate high sense of urgency to perform job accurately and thoroughly.
    - Ability to work well under pressure and multi-task in a fast-paced, ever-changing environment
  • Location: Saint John
    Job Type : Contract
    Date: Friday, 19 October 2018
    One of our very well-known clients is looking for energetic, dependable, hard working individuals to join their team in Saint John, NB.

    You must be available to work days, evenings and weekends. You also need to be a strong typist with good computer skills and able to navigate computer screens. Ability to work in a team setting combined with a good work ethic and eager to help others. Attention to detail is critical for this position.

    You must possess a minimum of 1 year experience in customer service. These positions are full time indefinite, with a great opportunity to go permanent! A background check will be completed and this positions pays $11.45/hour.
  • Location: St Catharines
    Job Type : Temporary
    Date: Friday, 19 October 2018
    A client of our in downtown St. Catharines is seeking customer service representatives for their facility. This is a full time ongoing position.

    In this role you will deliver exceptional customer service via email, instant chat, and inbound phone calls.

    Job Details:
    - $16 per hour
    - Full Time Hours
    - Work at a company that fosters your growth and training
    - Paid Training
    - Shifts between hours of 8 am and Midnight

    Duties:
    - Maintaining high customer satisfaction ratings and service level agreements
    - Fulfilling work satisfying customer expectations in a way that also complies with best practices Demonstrating empathy by listening attentively to customer concerns
    - Sense of achievement providing excellent customer service and technical support in an inbound customer contact environment
    - Ensure that the complex of Customer care needs are resolved in a timely fashion

    Qualifications:
    - 1 year previous customer service experience
    - Ability to pass a criminal background check
    - High School Diploma
    - Strong communication and computer skills

    If this sounds like a fit for you, please apply today for immediate consideration!

    You can also email your resume directly to: katrina.arsenault@manpower.com

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: St Catharines
    Job Type : Temporary
    Date: Friday, 19 October 2018
    Manpower has an exciting opportunity with a client that specializes in customer support. They are seeking experienced Customer Service Representatives specializing in Social Media, at their Thorold location. This role will support the business' customer base through chat, email and phone support. We are looking for flexible and quick learners, able to adapt to continuously evolving needs of both the business and the customer.

    This role will begin in November and be a full time, 1 year contract with the potential for hire. This is an exciting opportunity for an experience customer service representative that has a strong knowledge of social media, specifically Facebook.

    What's in it for you?
    - Full time hours
    - 12 Month Contract, with potential for hire
    - Hours between 7 am and 11 pm (must be flexible to work between these hours)
    - $16.00 an hour

    What you will be doing:
    - Support and expand social media self-serve advertising customer base
    - Provide product and basic tool support to improve customer experience
    - Receive and log all customer problems, requests and issues and ensure proper documentation
    - Perform customer requests and identify problems
    - Follow-up on incidents with customers to ensure customer satisfaction

    What you bring to the role:
    - High school Diploma or GED
    - Minimum of 1 year customer service experience
    - Excellent communication skills
    - Ability to work all shifts as required
    - Experience using social media

    If this sounds like something you would like to be considered for, please call apply today! You can also email application to katrina.arsenault@manpower.com

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Dandridge
    Job Type : Contract
    Date: Friday, 19 October 2018
    Is helping people a passion for you? Do you have great communication skills? Are you looking for steady hours and weekly paychecks? Manpower is looking for candidates like you for one of our clients in Dandridge, TN.

    What's in it for you?
    *Weekends OFF
    *Monday - Friday | 8am to 5pm
    *Competitive wages

    What's the job?
    * Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
    * Confer with customers to provide information about products or services, take or enter orders, and provide order status
    * Keep records of customer interactions or transactions, recording details of inquiries, as well as actions taken
    * Resolve customers' service or billing inquiries

    What do you bring to the job?
    *Proven customer service experience
    *Knowledge of office management systems and procedures
    *Excellent time management skills and ability to multi-task and prioritize work
    *Attention to detail and problem-solving skills
    *Excellent written and verbal communication skills
    *Strong organizational and planning skills
    *High school diploma or equivalent (such as a GED)
    *Must pass a Background Check & Drug Screen

    Why work with Manpower?
    *Weekly paychecks
    *Benefits-Including 401K
    *Option to take free college courses & skills training
    *Referral bonus opportunity

    Apply at www.manpower.com
  • Location: Sudbury
    Job Type : Permanent
    Date: Thursday, 18 October 2018
    Are you a Bilingual Technical Support professional looking for a permanent full time, work from home opportunity? We are currently recruiting for multiple experienced Technical Support/Customer Service Representative.

    As a Technical Support/Customer Service Representative for our client, you will be the first point of contact for technical support and general queries and providing exceptional customer service to all clients.

    Are you interested? The ideal candidate will possess:

    * Bilingual in French/English
    * Customer Service/Call Center experience
    * Excellent communication skills
    * Flexibility to work rotating shifts between 9am and 9:30pm

    This position provides a lot of great benefits including:
    * Full time hours with overtime often available
    * Paid vacation
    * Employee Referral Bonuses
    * $16 per hour plus Monthly incentive bonus
    * Benefits beginning after 6 months

    Does this sound like your dream job? Apply Today!

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Timmins
    Job Type : Permanent
    Date: Thursday, 18 October 2018
    Are you a Bilingual Technical Support professional looking for a permanent full time, work from home opportunity? We are currently recruiting for multiple experienced Technical Support/Customer Service Representative.

    As a Technical Support/Customer Service Representative for our client, you will be the first point of contact for technical support and general queries and providing exceptional customer service to all clients.

    Are you interested? The ideal candidate will possess:

    * Bilingual in French/English
    * Customer Service/Call Center experience
    * Excellent communication skills
    * Flexibility to work rotating shifts between 9am and 9:30pm

    This position provides a lot of great benefits including:
    * Full time hours with overtime often available
    * Paid vacation
    * Employee Referral Bonuses
    * $16 per hour plus Monthly incentive bonus
    * Benefits beginning after 6 months

    Does this sound like your dream job? Apply Today!

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Toronto
    Job Type : Permanent
    Date: Thursday, 18 October 2018
    Are you a Bilingual Technical Support professional looking for a permanent full time, work from home opportunity? We are currently recruiting for multiple experienced Technical Support/Customer Service Representative.

    As a Technical Support/Customer Service Representative for our client, you will be the first point of contact for technical support and general queries and providing exceptional customer service to all clients.

    Are you interested? The ideal candidate will possess:

    * Bilingual in French/English
    * Customer Service/Call Center experience
    * Excellent communication skills
    * Flexibility to work rotating shifts between 9am and 9:30pm

    This position provides a lot of great benefits including:
    * Full time hours with overtime often available
    * Paid vacation
    * Employee Referral Bonuses
    * $16 per hour plus Monthly incentive bonus
    * Benefits beginning after 6 months

    Does this sound like your dream job? Apply Today!

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Welland
    Job Type : Permanent
    Date: Thursday, 18 October 2018
    Are you a Bilingual Technical Support professional looking for a permanent full time, work from home opportunity? We are currently recruiting for multiple experienced Technical Support/Customer Service Representative.

    As a Technical Support/Customer Service Representative for our client, you will be the first point of contact for technical support and general queries and providing exceptional customer service to all clients.

    Are you interested? The ideal candidate will possess:

    * Bilingual in French/English
    * Customer Service/Call Center experience
    * Excellent communication skills
    * Flexibility to work rotating shifts between 9am and 9:30pm

    This position provides a lot of great benefits including:
    * Full time hours with overtime often available
    * Paid vacation
    * Employee Referral Bonuses
    * $16 per hour plus Monthly incentive bonus
    * Benefits beginning after 6 months

    Does this sound like your dream job? Apply Today!

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Hamilton
    Job Type : Contract
    Date: Thursday, 18 October 2018
    Are you a Call Centre Representative or Customer Service Professional looking for a new career? Imagine yourself as the voice of a major company. Your ease with people is winning new customers. Your communication skills are positively impacting the success of the company.

    As a Customer Service Representative in our client's call centre, you'll be a driving force for keeping high-level customers satisfied. Your attention to detail and organizational abilities will help you achieve successful one-call resolutions with our client's most valuable external assets - its client's.

    Besides gaining valuable experience with some of the most reputable organizations in the market, you'll gain access to Manpower's PowerYou on-line training as well as our client's own training. Pay rate will start at $14.25 per hour.

    Apply on-line at www.manpower.ca.

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Huntington
    Job Type : Contract
    Date: Thursday, 18 October 2018
    Manpower of Huntington, WV is seeking a candidate for a full-time cashier position. Position will require good computer and customer service skills. Will be required to handle money and also answer phones.

    Interested? Please call Huntington Manpower 304-529-3031.

    Who is Manpower?

    Locally owned, but globally connected, Manpower is a full service staffing and human resources company that provides thousands of jobs every year across West Virginia, Ohio and Kentucky. Manpower provides recruitment and assessment, training and development, career management, outsourcing and workforce solutions across the region.

    For more information on exciting local employment opportunities and to register with us, please visit www.Manpower.com.

    Manpower is an EEO/AA/ADA/Veterans employer
  • Location: Austin
    Job Type : Contract
    Date: Thursday, 18 October 2018
    Basic Qualifications:
    High school diploma
    2 years customer debt collections or customer complaint resolution experience
    2 years Microsoft Excel experience
    1 year Microsoft Word and Outlook experience

    Description:
    Perform investigative activities and contact Texas Medicaid providers by telephone, email and regular mail to fulfill due diligence on behalf of the Health and Human Services Commission (HHSC) and the Children with Special Health Care Needs Services Program (CSHCN) in the enforcement of Medicaid over-payment funds recovery. Ensure collection activities meet the requirements of the client by reducing debt aging, maximizing collection and collecting high-quality dispute information, while maintaining a professional relationship with the client and debtor.
  • Location: Huntington
    Job Type : Contract
    Date: Thursday, 18 October 2018
    Customer Service Representative
    Are you looking for an exciting local opportunity in the Huntington area? Manpower of WV is seeking a Customer Service Representative for a regional employer in the Huntington area. The Customer Service Representative is the day-to-day contact for all our sales and customer support activities. Assigned to a team working collaboratively to support given territories or markets, the Customer Service Representative applies his or her customer service skills and system knowledge to meet the daily needs of the customer.

    Job Duties:

    Engage in daily communication with clients, colleagues and stakeholders to ensure top-quality Customer Service
    Respond to customer requests for information in a timely manner (phone/email)
    Answer customer telephone calls, providing technical information and addressing and resolving inquiries and problems
    Process incoming mail, email, leads and faxes, responding to customer needs and requests as needed
    Promote products/services to prospective customers
    Expedite customer orders & process customer orders and input progress notes into computer system
    Assemble print, web, phone materials, as needed
    Perform filing activities and information retrieval, as needed
    Accuracy and completeness through all means of communication.
    Create and run sales reports and mailing lists
    Complete and maintain all required paperwork, quotes, records, reports and documentation
    Other tasks as assigned
    Requirements for Consideration:
    Associate's degree and 1-3 years of related experience/ education
    Proficiency in Microsoft Word and Google Applications
    Experience with specific business applications TBD
    Candidates must be able to successfully pass a Federal/State background check and a pre-employment drug test

    Who is Manpower?

    Locally owned, but globally connected, Manpower is a full service staffing and human resources company that provides thousands of jobs every year across West Virginia, Ohio and Kentucky. Manpower provides recruitment and assessment, training and development, career management, outsourcing and workforce solutions across the region.

    For more information on exciting local employment opportunities and to register with us, please visit www.Manpower.com. Manpower is an EEO/AA/ADA/Veterans employer
  • Location: Dandridge
    Job Type : Contract
    Date: Thursday, 18 October 2018
    Customer Service Representative/Dandridge, TN

    Do you enjoy helping people? Is Customer Service a priority to you? Are you looking for a chance to get that "office job"? Let Manpower assist you on your career path!

    What's in it for you?
    ● Full time hours (40 hours/wk)
    ● Day Shift: 8:00am - 5:00pm (1st shift)
    ● Competitive wages

    What you bring to the job?
    ● Previous experience
    ● Great attitude and ability to work in a team
    ● Ability to execute multiple productive activities
    ● High school diploma or equivalent (such as a GED)
    ● Ability to pass a Background Check and Drug Screen

    Interested? Apply Today!

    https://www.manpower.com

    For more information or to schedule your interview, submit your email to :marlena.bryan@manpower.com

    Together, Manpower and University of Phoenix are offering actively assigned eligible Manpower associates FULL TUITION COVERAGE in pursuit of a first-time bachelor's degree through MYPATH! Learn more by clicking: https://www.manpower.com/wps/portal/manpowerUSA/career-resources
  • Location: Las Cruces
    Job Type : Contract
    Date: Thursday, 18 October 2018
    Customer Service Representative
    Do you like helping people? Do you have excellent customer service skills? Are you looking for steady hours and weekly paychecks? Manpower has immediate openings for a Customer Service Representative.

    What's in it for you?
    * Full time hours
    * Day shift: 8am to 5pm - Monday to Friday Holidays off
    * Competitive wages $10.00
    * Long term temp or Temp to Hire, based on performance
    * Option to take free college courses and skills training
    * Paid training
    What is the job?
    * Provide exceptional customer service by phone or face to face
    * Entered and update data in customized systems
    * Resolve Customer Service via phone, email, mail.
    * Greet Customers warmly and ascertain problem or season for contacting office.

    What you bring to the job?
    * Previous experience face to face and via phone Customer Service
    * Great attitude and ability to work in a team
    * High school diploma or equivalent (such as a GED)
    * Customer Service Skills.
    * Ability to pass a Background Check and Drug Screen

    Stop your job search and apply today. Do you need more information? Contact Marisol Espinosa at 575-522-6028. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Location: San Antonio
    Job Type : Contract
    Date: Thursday, 18 October 2018
    ManpowerGroup is looking for a Recruiting Coordinator to join our client's team!

    End-to-end contractor recruitment cycle in line with client requirements, liaising with line and senior managers and acting as the point of contact for all issues arising from the client, agencies & all new vacancies.

    Maintaining close relationships with clients and agencies in order to understand requirements & provide on-boarding solutions
    Validate and approve submitted requisitions as well as approving requisition submissions
    Provide the first level of candidate screening (reviewing CV's)
    Validate supplier tiering options and override these where necessary - on a case by case basis.
    Organize interviews, create, validate and approve work orders. Complete P104 approvals
    Manage Back to Back (Non-PSL) contractor requisitions in accordance with APS category management strategy, liaising with Cx Lead or Sourcing Category Manager
    Ensure effective customer and supplier relationships and serves as initial escalation point
  • Location: Woodbridge
    Job Type : Temporary
    Date: Thursday, 18 October 2018
    Customer Service Representative: Dedicated to supporting the Sales Team through solid administrative support from behind the scenes. This position is the foundation for a growing career within our client's workplace.

    Duties involved:
    * Order Entry
    * Assist the BDC's (Business Development Consultant) with administrative duties
    * Track orders and place new ones with existing clients (Tier 1 or first level accounts)
    * Create detailed quotes for existing customers and new prospects
    * Perform follow-up calls/correspondence to ensure customer satisfaction, order verification and future orders
    * Upload and analyze customer's sales forecasts
    * Review customer's on-time-delivery performances with supply chain management
    * Co-ordinate with shipping management and accounting with after-invoice support

    Key Qualifications:
    * Solid data entry skills
    * Superior customer service skills
    * 2-3 years of customer service in an inbound/outbound sales environment

    Details:
    $16-17 per hour
    10am to 6pm Monday to Friday

    We love referrals. Visit www.manpower.ca/referral to easily share opportunities with friends and family and increase your compensation for each successful referral.

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.
  • Location: Minnetonka
    Job Type : Contract
    Date: Thursday, 18 October 2018
    Starting Pay Range: $15.00 per hour to start and $17.50 per hour at the time of a permanent hire

    Duration: temp-to-hire after 6 months.

    Mon - Fri 6a - 2:30p
    Mon - Fri 7a - 3:30p
    Mon - Fri 8a - 4:30p
    Mon - Fri 9a-5:30p
    Mon - Fri 10a - 6:30p
    Wed-Sun 12a-8:30a - work from home after training
    Wed-Sun 8a-4:30
    Wed-Sun 9a-5:30
    Wed-Sun 12p-8:30pm
    Sat-Wed 12a-8:30 - work from home after training
    Sat-Wed 8a-4:30
    Sat-Wed 9a-5:30
    Sat-Wed 12p-8:30p
    Summary:

    Technical Support Representatives are responsible for assisting and educating the customers using a variety of modes including phone, web and chat. Customer inquiries are related to both software and hardware, account management, installation and best practices relating to the product and industry. We are excited to offer employment in a fun office environment that includes a strong culture that rewards performance. Career advancement is readily available for motivated, creative, hardworking and positive individuals!

    Primary Responsibilities:

    Rapidly respond to incoming customer inquiries, focusing on quality and customer satisfaction
    Clear and thorough documentation of customer interactions
    Support inquiries include questions relating to: Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders, Industry events
    Willing to fiercely advocate on behalf of and represent the Voice Of The Customer
    Research and prepare detailed escalations to second level support which includes Wireless Communications, Customer Managers, Integration Services, 3rd Party Partners and Leadership
    Review, manage and follow up on open issues as needed
    Project work that includes long and short term initiatives

    Required Skills:

    The ideal candidate should possess excellent written and verbal business communication abilities with demonstrated analytical and problem solving skills.

    In this fast paced environment work volume quickly fluctuates and a high degree of organization with focus on detail is critical to achieve success in the position.

    1-2 yrs. of Customer Support, Customer Training, and/or Help Desk experience
    Demonstrated written and verbal communication abilities
    Demonstrated proficiency with Microsoft Office (Word, Excel, Outlook)
    Demonstrated customer focus and problem solving abilities
    Ability to work assigned shift hours.
  • Location: Tulsa
    Job Type : Contract
    Date: Thursday, 18 October 2018
    Manpower has immediate opening for Customer Service Representative in Tulsa, OK.

    What's in it for you?

    · Day Shift

    · $16.20 per hour

    · 3 month - contract

    What is the job?

    · Works under immediate supervision. Reports to a supervisor.

    · Provide top quality service and information to customers about client's Dental insurance products; explain policy features and benefits, provide policy-specific information regarding claims, and process complex transactions accurately.

    · At all times enhance and strengthen relationships between the customer and client.

    What you bring to the job?

    · Customer service experience

    · High School Diploma or GED

    · Ability to pass the drug test and background check

    Stop your job search and apply today. Send a copy of your resume to rimajoy.centeno@manpower.com. Do you need more information? Contact our recruiters at 414-312-5144 ext. 1848. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Location: Regina
    Job Type : Permanent
    Date: Thursday, 18 October 2018
    Manpower is a Fortune 500 company, with a worldwide network of 4,400 offices around the globe and 32 offices in Canada. As a world leader in the employment industry, we have been assisting individuals in finding meaningful work for the past 60 years.

    We are looking for dynamic bilingual technical support representatives (English/French) for one of our call centre clients. These roles are permanent full time work from home and are scheduled to start asap. There will be a mandatory 6 weeks paid training (including weekends).

    What you get?
    -Hourly pay of $14.50 and monthly incentive bonus
    -Benefits after 6 months and paid vacation
    -Opportunities to grow and advance
    -Paid training

    What you bring?
    -Minimum High School Diploma or equivalence
    -Must have availability: 9:00am to 9:30pm EST, including weekends and statutory holidays
    -At least one year of experience in customer service
    -Intermediate knowledge of personal computers, mobile devices, accessories, operating systems, software and computer technology terminology
    -Excellent written and oral proficiency in French and English
    -Minimum 35 WPM, all while speaking with customers
    -Excellent time-management skills, including the ability to multi-task, organize and prioritize

    As this role is working from home, you'd need to have the below at least 7 days prior to start of your training - Service Internet - Minimum 10.0 Mbps download speed (no wireless or satellite internet); Basic Telephone; A traditional analog telephone line (POTS Line); Wired Telephone Headset that plugs directly into the base of your telephone; Noise-reducing Microphones and Headphones with microphone (used in training) and A separated and closed workspace, free from distraction in your home.

    NOTE: This position does not work well as a second job and should be considered your primary job.

    Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.