Home   Call Center and Customer Service Jobs
  • Valid City, State or Zip Code: Beverly Hills
    Job Type : Permanent
    Date: Sunday, 16 June 2019
    Job Duties:
    1. Processes international phone, fax, and email orders. Informs international customers of new products, special monthly promos.
    2. Works with Shipping department regarding international shipping instructions. Coordinates with Freight forwarding companies for pickup request, including providing appropriate documentation for customs clearance.
    3. Communicates with international clients by email, responding to queries, special requests, etc.
    4. Keeps files on all international accounts and makes sure all orders and emails are kept on record.
    5. Documents and processes customer returns, damaged products, expired products, etc. when customers report them.
    6. Coordinates with multiple departments such as Accounting, Production, Quality Control.
    7. Ensures proper documentation is included with shipments.
    8. Compile and organize information necessary for the preparation of regulatory documentation packages for review and submission to regulatory agencies in related countries.
    9. Collect information on registration instructions and regulations.
    10. Review label ingredient copy, product claims, allergen and nutritional requirements consistent with E. U., Asia, Middle East, Latin America and North America.
    11. Performs any other duties as may be assigned by Manager.

    Job Requirements:
    - Bilingual English and Mandarin (Able to Speak and Write)
    - BA Degree required (preferably in International Studies)
    - Excellent customer service and communication skills
    - Detail-oriented
    - Demonstrates positive attitude and strong people skills
    - Ability to cooperate with team members/leaders
    - Intermediate level of MS Office Suite such as Excel, Word, Outlook
    - Experience with ERP software is a plus
  • Valid City, State or Zip Code: Los Angeles
    Job Type : Permanent
    Date: Sunday, 16 June 2019
    SUMMARY:
    The Customer Service Manager is responsible for managing both B2B and B2C departments to ensure customer orders are accurately fulfilled for both channels. Additionally, this position will work closely with Marketing, Production, Compliance, Inventory, Sales, Accounting and Credits to ensure overall customer satisfaction. This role provides team members with the appropriate training, tools, direction and motivation to meet company objectives.

    RESPONSIBILITIES:
    * Manages all department aspects including personnel on a day-to-day basis.
    * Plans and schedules the work shifts for the most effective utilization of employees, equipment, and material within budgetary, cost and quality standards.
    * Addresses any escalated calls, purchase orders or inquiries from customers and shipping carriers.
    * Helps the departmental team develop and achieve goals, action plans, and time tables.
    * Monitors customer service workflow, phone call/work volumes, and quality of service.
    * Develops relationships with customers, inter-office personnel and outside sales reps to promote goodwill and generate new business.
    * Reviews and updates current SOP's, identifies any areas in need of improvement, recommends and implements strategic plan of action.
    * Takes the lead in the implementation and training of staff for any new software or ERP's introduced.
    * Ensures short ships, returns and miss-picks are successfully researched and disputed.
    * Prepares daily department reports measuring productivity and capturing unfulfilled orders.
    * Manages all human resources-related issues, such as payroll, hiring, training, counseling, disciplining, performance evaluations, incentive plans, conflict resolutions, to name a few.
    * Creates, maintains and implements metrics to track staff attendance, performance, ensures an effective performance tracking and feedback system is in place.
    * Oversees the successful delivery of incoming packages and carrier deliveries.
    * Performs any other duties as may be assigned by manager.

    REQUIREMENTS:
    * Minimum of a Bachelor's Degree required
    * Minimum of 5+ years of previous customer service/order fulfillment experience in a call center environment
    * Must have minimum of 5+ years of supervisory experience
    * Strong track record of accounting principles such as reconciliation and aging of invoices for both B2B and B2C accounts.
    * Prior experience in the vitamin/supplement/nutrition/biopharma industry preferred.
    * Strong computer skills and intermediate in Microsoft Office programs
  • Valid City, State or Zip Code: Edmonton
    Job Type : Permanent
    Date: Friday, 14 June 2019
    Bilingual Call Centre
    Duties and Responsibilities:
    *Must be bilingual - able to speak and write in both French & English
    *Perform a variety of customer/dealer service requests (electronic/paper)
    *Provide superior service on each customer/dealer/employee interaction
    *Provide solutions to customer/dealer concerns while maintaining positive and professional conduct.

    Competencies:
    *Ability to handle unique situations
    *Strong listening and problem solving skills
    *Work effectively in a team environment
    *Courteous and professional phone etiquette
    *Proficient in utilizing today's technology
    *Own vehicle
    Education:
    *Post-Secondary Education preferred
    *Minimum of High School Diploma

    Our client is proud of their competitive compensation package, quarterly bonus and pension plan. They also offer comprehensive benefits package, tuition reimbursement program and modern office amenities, including free access to the fitness room.
  • Valid City, State or Zip Code: Alexandria
    Job Type : Contract
    Date: Friday, 14 June 2019
    Looking to make additional funds to help support your wants? Do you enjoy cleaning and attention to detail? This Business Account cleaning is for you. You will enjoy a variety of cleaning tasks, vacuuming, dusting, sweeping, mopping and more as you provide a valued service to your accounts. Bring your attention to detail and cleaning experience to become a valued associate for our client. Create your profile @ manpower.com to get started.
  • Valid City, State or Zip Code: Moline
    Job Type : Contract
    Date: Friday, 14 June 2019
    DO YOU LIKE CUSTOMER SERVICE AND WORKING IN A BEAUTIFUL ENVIRONMENT?
    This position is located in a beautiful, new building overlooking the Mississippi River. This is a temp-to-hire opportunity, in a professional environment with great benefits and opportunities for advancement once hired by the company.
    We are currently hiring for an inbound call center representative(no sales). We prefer people who have previous customer service experience.
    The starting pay is $12.00 an hour with opportunities for pay raises within the first year.
    We are looking for people who learn computer software easily and quickly and like working with customers who need help.
    We are looking for people who can work 2nd shift, and possible weekend days.

    Background checks and drug screening will be completed.
    Please apply right away!
    Call Manpower at (309)762-8857 and ask for Tammi.
  • Valid City, State or Zip Code: Topeka
    Job Type : Temporary
    Date: Friday, 14 June 2019
    Manpower is hiring Call Center Representatives for a call center in Topeka, KS.

    To apply:
    Please visit our website, www.manpower.com, press sign up and create an account with us. If you already have an account, please log in and update any information such as your address, phone number, payment information, etc.

    Responsibilities/Requirements:
    - Make outbound calls to people over the age of 18 to assess their health and risks associated.
    - Ask specific health questions and record their answers using a PC.

    Hours/Pay/Job-Type:
    - Monday through Friday 5:00 PM to 9:00 PM; Saturday 9:00 AM to 4:00 PM; Sunday 12:30 PM to 7:00 PM
    - $9/hour
    - Part-Time

    Benefits:
    - Weekly pay, EVERY FRIDAY.
    - Paid tuition through an accredited online university to receive a certificate, Associate's degree, or Bachelor's degree.
    - Referral bonus: If you refer someone you know to work for us and they get hired on and work a total of 80 hours (2 weeks) you both will receive a $75 gift card.
  • Valid City, State or Zip Code: Alexandria
    Job Type : Contract
    Date: Friday, 14 June 2019
    Are you looking for a position that you can put your attention to detail, reliability and strong work ethic to work? Would you like a position that will allow you to choose the days that work with your life balance? Great you will be a great addition to our Clean Team. You will perform various housekeeping tasks such as vacuuming, dusting, mopping and general housekeeping duties relating to the hospitality industry. Enjoy normal day time hours starting @ 9am ending when duties are completed, with 7 days to choose from, weekly pay and part time to full time hours.
    Interested in joining our Clean Team? Contact Manpower 320.763.9899.
  • Valid City, State or Zip Code: Salem
    Job Type : Contract
    Date: Friday, 14 June 2019
    Are you looking for a position with a reputable company, consistent hours and a weekly pay check? Manpower has immediate openings for a Customer Service Role.

    What's in it for you?
    * Full time hours
    * Work shifts from 8:00am 5:00pm
    * Competitive wages at $13.00

    What is the job?
    * Problem Solving - Identify and resolve problems in a timely manner. Gather and analyze information skillfully
    * Address customer inquiries that come into the customer service department by phone, web/email, mail, fax, chat or Social Media by providing courteous and prompt responses
    * Use appropriate data systems to track contacts and inquiries
    * Use of calendar to schedule appointments for agent

    What you bring to the job?
    * Works with integrity and ethically
    * History of self-motivation to achieve production goals
    * Great attitude, ability to multi task and work in a team
    * Ability to pass a Background Check and drug screen

    Stop your job search and apply today. Do you need more information? Contact our recruiters at 503-363-3500. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath
  • Valid City, State or Zip Code: Albany
    Job Type : Contract
    Date: Friday, 14 June 2019
    We have open positions for our client in Albany, OR which is a Fortune 300 company! This is to start on July 8th and we're interviewing up until June 28th.

    Job Responsibilities: Answer incoming customer calls and provide appropriate level of service and issue resolution according to company guidelines while providing a superior customer experience. Training will be provided! J

    Basic Qualifications Required - Experience, Skills, and Knowledge:

    High school diploma or GED
    Minimum 6 months previous customer service experience
    Ability to type 25 words per minute
    Other Requirements:

    Excellent customer service and communication skills
    Ability to multi-task
    Preferred Experience, Skills, and Knowledge:

    Minimum of 1 year experience as a Customer Service Representative in a call center environment
    Experience moving between multiple screens while entering data
    Bilingual a plus
    Training Schedule:

    Week 1 : Mon. 7/8 - Fri. 7/12 10:00A - 7:00P PST Sat/Sun off
    Week 2: Mon. 7/15 - Fri. 7/19 10:00A - 7:00P PST Sat/Sun off
    Week 3: Mon. 7/22 - Fri. 7/26 10:00A - 7:00P PST Sat/Sun off
    Week 4: Mon. 7/29 - Fri. 8/2 10:00A - 7:00P PST Sat/Sun off (Last week of training)
    Regular Schedule:

    Our hours of operation are from 6:00am-9:00pm 7 days per week - Most new hires are required to work the closing shifts (12:00pm-9:00pm) and one, or both of the weekends shifts after a month of training
    Pay Range:

    $11.00 - $12.50, Call center experience, bilingual in Spanish, and customer service experience are all things that could increase the pay.
    3 Ways to apply:

    Directly apply on this posting
    OR Send a resume to keith.mercado@manpower.com and Call 414-312-5144 and look for Extension 1847

    Apply now and be part of a Fortune 500 company! All are welcome to apply.
  • Valid City, State or Zip Code: Mountain View
    Job Type : Contract
    Date: Friday, 14 June 2019
    We are currently in need of greeters in our Mountain View location! We are looking for someone who is not afraid to try new things and loves to make people feel at home!

    Hours: Monday through Friday 8:00 am to 5:00 pm or 9:00 am to 6:00 pm

    Job Duties:
    *Provide guest and greeting services at specified locations throughout our client's offices in Mountain View during working hours
    *Welcome visitors throughout our campuses
    *Direct visitors to the tourist hot spots in our Mountain View campus
    *Acts as a deterrent for unexpected guests
    *Immediately and appropriately escalated any suspicious activity to our client's Security in the manner directly by the client.
    *Associate to provide metrics on daily interactions with client population.
    *Must be able to stand outside for long periods of time
    *Must be able to work well under pressure and be able to deal with difficult people

    Benefits:
    *Meals are provided daily (Breakfast, lunch and dinner)
    *Medical/dental insurance available
    *Gym Facilities available
    *Weekends and major holidays off
  • Valid City, State or Zip Code: Baltimore
    Job Type : Contract
    Date: Thursday, 13 June 2019
    Manpower is recruiting for attendants to assist with a conference being held at the Baltimore Convention Center Sunday June 23rd through Thursday June 27. This conference is the largest event of its kind for Women business owners and is expected to be attended by 5000 people. Positions are available for attendants to assist with guest registration, provide directions, monitor exhibits and more !! Candidates who are experienced with computer usage and typing are also needed.

    No convention experience needed, but candidates should be outgoing, friendly and reliable. Various day time shifts are available.

    Interested in hearing more about this event ? Please forward a resume for immediate consideration !!
  • Valid City, State or Zip Code: Edmonton
    Job Type : Permanent
    Date: Wednesday, 12 June 2019
    Manpower is seeking Bilingual Account Maintenance Officers for one of our clients in North West of Edmonton for permanent positions.
    In this position you will be working in a dynamic, deadline driven and high volume call center environment. Candidates must have profound verbal communication skills in both English and French and possess professional attitude.

    Hours: 40 hours/week.
    Candidates must be able to work on a flexible shift schedule during the hours of operation, which include: Monday-Thursday from 6am-8pm, Friday from 6am-5pm and Saturday from 7am-1pm. There will be a 3-week training which is mandatory to attend.

    Duties and Responsibilities:
    * Handle inbound calls and deal with general customer inquiries
    * Perform a variety of customer/dealer service requests electronically or on paper
    * Provide superior service on each customer/dealer/employee interaction
    * Provide solutions to customer/dealer concerns while maintaining positive and professional conduct

    Requirements:
    * Must be fluent in both French and English
    * Ability to prioritize and multi task
    * Courteous professional etiquette
    * Advance knowledge of Computers and MS Office Suite
    * Work effectively in a team environment
    * Have their own vehicle; as public transit is limited in the area
    * Able to pass a Criminal Record Check
    * Minimum education: High School Diploma

    Note: Skill assessments will be conducted as a pre-employment requisite.

    Our client is proud of their competitive compensation package, quarterly bonus and pension plan. They also offer comprehensive benefits package, tuition reimbursement program and modern office amenities, including free access to the fitness room.

    To apply to this position, send your resume to edmonton.ab@manpower.com or call us at 780-420-0110

    Follow us on Facebook (ManpowerAlberta), Instagram (Manpower.AB), Twitter (ManpowerAB) & LinkedIn (ManpowerAB) for more information on our current Companies and Job Postings.
  • Valid City, State or Zip Code: Saint-Laurent
    Job Type : Contract
    Date: Wednesday, 12 June 2019
    Vous souhaitez mettre à l'honneur votre expertise en gestion administrative et en service à la clientèle ?
    Ce poste est sûrement fait pour vous, notre client spécialisé dans les revêtements et les réparations de composants aérospatiaux offre un poste de gestionnaire de comptes pour un mandat permanent.

    Le poste est situé à Ville Saint Laurent.
    Les horaires sont du lundi au vendredi de 8h00 à 17h00 (40 heures par semaine)
    Le salaire est entre 65 000$ et 70 000$ annuel.

    Vous vous reporterez au directeur de l'usine et vous agirez en tant que personne-ressource pour assurer un suivi complet avec le client :
    Dans le cadre de vos responsabilités, vous aurez notamment à :

    * Suivi des devis;
    * Assurer la livraison dans les délais des commandes;
    * Facturation;
    * Communiquer et assurer la résolution des problèmes de qualité;
    * Participer aux réunions opérationnelles quotidiennes;
    * Confirmation de prix avec les clients;
    * Agir en tant qu'intermédiaire auprès de plusieurs services et veiller à ce que les informations soient correctement transmises au client;
    * Suivre et mettre à jour les indicateurs de performance pour évaluer le programme (efficacité, forces, faiblesses, procédures associées, etc.);
    * Réaliser des revues de programme en interne et avec le client;
    * Responsable d'un portefeuille de projets et premier contact avec le client;
    * Autres responsabilités connexes.
    Votre profil :
    * Vous devez avoir un diplôme universitaire ou collégial en administration, commerce ou discipline connexe.
    * Être bilingue (anglais et français).
    * Expérience en gestion de projet.
    * Expérience de plus de 3 ans d'expérience dans le domaine du placage, de l'aérospatiale ou de la fabrication, (atout majeur).

    Ce poste vous intéresse ?

    Faites-moi parvenir votre CV sans plus tarder !

    Coline Ronda
    Spécialiste en Acquisition de Talent/ Talent Acquisition Specialist
    Coline.Ronda@manpower.com
    Tél : 514-848-9922 ext : 4101
  • Valid City, State or Zip Code: Park Rapids
    Job Type : Contract
    Date: Tuesday, 11 June 2019
    Join the Manpower team as a Banquet Server associate. Qualifying employees will work onsite for Manpower at 3M Wonewok Park Rapids, MN! Whether you are new to the industry or a seasoned pro we have the positions that are right for you! Located at retreat center in Park Rapids, Manpower is here to make your dream a reality. In these positions you will get:

    * 32 to 40 hours per week
    * Free paid tuition to the University of Phoenix (Really!)
    * Free job training
    No High School diploma or GED required! Shifts would be days and afternoons through the end of October.

    See below for job duties:
    Banquet Server
    * Set up and prepare dining area
    * Serve dishes
    * Refill drinks
    * Clearing dining area

    Make your next career move with Manpower. Apply today!

    Manpower and 3M are independent contractors
    The advertised positions are for employment with Manpower.
  • Valid City, State or Zip Code: Toronto
    Job Type : Contract
    Date: Tuesday, 11 June 2019
    We are currently looking for a Bilingual (FR/ENG) Technical Support agent for one of our clients in the banking industry!!!!

    The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

    RESPONSABILITIES:

    * Approve the resolution of customers service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills.
    * Act as escalation point for clients/customers.
    * Approve the referral of unresolved customer grievances to designated departments for further investigation.
    * Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
    * Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
    * Solicit sale of new or additional services or products.
    SKILLS:

    * Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
    * Strong ability to work independently and manage one's time.
    * Strong ability to accurately document and record customer/client information.
    * Strong leadership and mentoring skills necessary to provide support and constructive performance feedback.
    * Previous experience with computer applications, such as Microsoft Word and PowerPoint.

    WORKING LOCATION: Toronto

    WORKING HOURS: Hours will be between 7:00AM-8:00PM Mon-Fri

    PAY RATE: $23.47/hour

    LENGTH: 2month contract!
  • Valid City, State or Zip Code: Lexington
    Job Type : Contract
    Date: Tuesday, 11 June 2019
    Manpower is looking for Service Desk Agents in Lexington, SC

    **For faster processing, email your resume to rona.ramos@manpower.com with Lexington jobs on the subject line. ****

    What's in it for you?

    Competitive Wage: $16/ hour
    6 month contract

    What is the job?
    * Primary Role of this Posting is a Gap Coverage Password Agent.
    * Provides technology-based customer service phone support and conducts first level analysis to resolve end user incidents and requests, working with technology groups, to resolve within established timeframes.
    * Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions

    What you bring to the job?
    * 1 year call center experience
    * 1 year IT helpdesk experience
    * Typing speed of 30WPM
    * Excellent communication skills
    * MS office proficient
    * General knowledge and understanding of PC hardware and components.
    * Recent IT / Technical degree or education / certification preferred
    * HS diploma / GED

    Stop your job search and apply today.

    Send your resume to rona.ramos@manpower.com and indicate Lexington jobs on the subject line
  • Valid City, State or Zip Code: Markham
    Job Type : Permanent
    Date: Tuesday, 11 June 2019
    Do you like to help others and pride yourself on providing exceptional customer service? Would you like to work as part of a great team? Our client in the automobile and travel insurance industry is looking for a permanent full time Customer Service Representative to work for their emergency roadside operations in the Thornhill area!

    The Job:
    * Handling various inquiries from members
    * Coordinate and prepare investigations to validate, classify, resolve and document all claims
    * Deliver outstanding customer service and build strong relationships with members
    * Ensures complete service is provided to members and clients in all areas pertaining to roadside services; i.e. Emergency Calls, Road Side Assistance Calls, Battery testing and replacement
    * Provide information to visitors or callers on membership services, including joining and renewing memberships

    What's in it for you?
    * Flexible scheduling options (days, afternoons, weekends) to suit a variety of needs.
    * Full time, permanent role
    * Highly competitive base pay
    * Eligible for benefits
    * Convenient work location in Markham

    Job Requirements
    * 2-3 years of customer service experience, preferably in a call center capacity
    Post secondary education considered an asset.
    * Adequate geographical knowledge of South Central Ontario
    * Strong communication skills.
    * Proficient with Google Maps
    * Demonstrate the ability to multitask in a fast paced environment

    Interested? Don't wait! Apply NOW!!
    Manpower Group recognizes importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair, and inclusive environment by offering equal opportunity to access our services. At Manpower group, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Markham
    Job Type : Permanent
    Date: Tuesday, 11 June 2019
    Do you like to help others and pride yourself on providing exceptional customer service? Would you like to work as part of a great team? Our client in the automobile and travel insurance industry is looking for a permanent full time Customer Service Representative to work for their emergency roadside operations in the Thornhill area!

    The Job:
    * Handling various inquiries from members
    * Coordinate and prepare investigations to validate, classify, resolve and document all claims
    * Deliver outstanding customer service and build strong relationships with members
    * Ensures complete service is provided to members and clients in all areas pertaining to roadside services; i.e. Emergency Calls, Road Side Assistance Calls, Battery testing and replacement
    * Provide information to visitors or callers on membership services, including joining and renewing memberships
    What's in it for you?
    * Flexible scheduling options (days, afternoons, weekends) to suit a variety of needs.
    * Full time, permanent role
    * Highly competitive base pay
    * Eligible for benefits
    * Convenient work location in Markham
    Job Requirements
    * 2-3 years of customer service experience, preferably in a call center capacity
    Post secondary education considered an asset.
    * Adequate geographical knowledge of South Central Ontario
    * Strong communication skills.
    * Proficient with Google Maps
    * Demonstrate the ability to multitask in a fast paced environment

    Interested? Don't wait! Apply NOW!!
    Manpower Group recognizes importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair, and inclusive environment by offering equal opportunity to access our services. At Manpower group, we are committed to providing accommodations, and will work with you to meet your needs.
  • Valid City, State or Zip Code: Danville
    Job Type : Contract
    Date: Tuesday, 11 June 2019
    Job Title:Customer Service/Call Center Representative I

    Duration: 6 Months ( temp to perm )

    Pay Rate is $11-$12

    Summary: Provide first level support to customers and employees via inbound phone calls and email. Support will include answering general inquiries, logging customer complaints, and providing procedural guidance based on established protocols.

    Essential Duties and Responsibilities:
    * Answer incoming phone calls and/or initiate outbound calls in a call center environment
    * Log details and document each call into our CRM tool
    * Respond to and manage email traffic using web based email application
    * Provide an enhanced customer experience with each and every interaction
    * Special assignments, projects and reports as assigned by supervisor.

    Required Education & Experience:
    * High School or GED
    * 1-2 years' experience supporting customers preferred, with phone experienced highly preferred
    * Experience in call center environment preferred
    * Familiarity with ticket logging systems preferred
    * Proven customer centricity including the ability to effectively serve different types of customers is required
    * General PC knowledge and basic keyboarding skills required.
    * Aptitude with Microsoft Office products a plus
  • Valid City, State or Zip Code: Houston
    Job Type : Contract
    Date: Tuesday, 11 June 2019
    ManpowerGroup is recruiting for an experienced Customer Service Rep II to work a 3 month temporary assignment in Houston, TX.

    Duties may include maintaining ongoing relationships, providing support and resolving problems for customers. Assisting in studies to determine customer incentives and developing and preparing proposals for customer leads. Additional duties may include distributing mail, filing, faxing, copying, and processing forms, typing, preparing reports and auditing documents.

    Hours: 1:30pm to 9:30pm M-F
    Location: 15905 MORALES ROAD - HOUSTON TX 77032
    Pay: $17.98/hr

    Stop your job search and apply today. Do you need more information? Contact me at Cheryl.snowden-wright@manpowergroup.com. We love referrals so please share our job with friends and family. Also, check out Manpower's career platform with tools and resources to prepare you for today and tomorrow's jobs at www.manpower.com/mypath